Bold Discounts ‑ Flash Sales

The biggest mistake of my e-commerce journey: I installed the Product Discounts App by Bold. I scheduled all my products by collection to be in sale. Some collections had a 10% and some a 15%. I tested the night before with one collection and everything worked. When a price is discounted two things happen: 1. the regular price appears scratched next to the discounted price and 2. a SALE banner appears on the right top corner of the product. When I woke up at 5 am I checked the store and it was a DISASTER, this is what happened: - Some products had more than 15% discount (this was impossible, since 15% was the highest discount that I was offering) - Most products didn’t show the regular price next to the discounted price, only the discounted price - The SALE banner was missing in a lot of products - Products that already were discounted and in a collection I didn’t apply a discount were discounted as well… Bold was manually undoing the job that took me HOURS. Some guy was in my store reverting my work. Someone went into my store, without my permission and started modifying the prices for each product only to show the regular price. Did I ask them to do that? No, I did not! How dare you go into my store and change things around without my consent? I reached out AGAIN to try to understand what was going on, you Bold's customer service confirmed that someone on their team was manually reverting all my sale prices to my regular prices (again: who authorized that?). I revoked Bold’s access to my store and contacted them again to see why there were doing something so senseless, negligent and completely disrespectful, super unprofessional… HOW DARE YOU? Then, I had to go again and start putting half of my store on sale because Bold undid my work without my consent or my permission. At 2pm my nightmare was over. Bold had me going crazy from 5am to 2pm, that’s 7 hours of my life wasted because of an app that doesn’t work, customer service that is incapable of doing what is asked of them and senseless and negligent behaviour. I had to postpone my Black Month sale all because of this… all ruined, all my planing and effort just disappeared. DON'T USE THIS APP OR ANY APP BY BOLD EVER.

Really amazing customer support – fast, friendly and helpful. Dylan was really lovely – best customer support you could hope for.

I had some problems regarding activating sale and support team was very helpfull, we solved my problem through 2 e-mails. It is nice to know that you can count on them 24/7.

They do not know what they are doing. I asked them questions and they say let me send you some literature. Instead of answering the question. I was unhappy with the service during the trial and I deleted it before the trial ended but the sale is still going on, even though I have written to customer service four times in the past 6 days. I get an email they are going to help me but they dont. I am in bold Hell.

This is an excellent app that Shopify store owners will want to consider to increase sales on their store.

It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!

We had an issue with a small icon that appeared on our sale pages and Rahul quickly fixed the issue! He was courteous and extremely knowledgable and I would highly recommend using the app. The chat feature is amazing and I will definitely be using it in the future. Way to go Rahul, thank you!

I had a small issue with the installation of the app on www.handinpocket.com Rajni, Shawn and Frank worked to quickly resolve the issue. The app is now working as I expected. Thanks team!

Rajni and Abhijeet were able to fix my query very quickly and without me having to spend too much time explaining my issues.

If I could less than 1 star I would. I installed the app and that was fine until it came time for the app to be uninstalled. My site was left with lots of left over code with products still displaying with discounted prices. Also, once I tried removing the code now my entire catalog of products is showing as unavailable. So basically I'm losing money every day as I've yet to get a response today after several emails and also after the first person said that my problem would be solved asap. In the meantime this is the second day that my website is non operational. If you're ok with having lots of buggy code left in your site I guess this is the app for you. If not, I'd suggest you move on to another alternative solution.

Signed on to the help chat to inquire about how to ensure that my discounts appeared on my site. Customer service helped me fix my issue fast and effective

Complex set up required. You can struggle with it or wait 2 days for them to do it for you (and some features are immediately chargeable). No thanks.

The best way to have a bulk sale on your site. We've used it for holiday sales, it applies immediately to anything and everything you'd like to put on sale!

I have several of their apps. (Brain, Loyalty point, Discount, and Upsell) I did pay them to add the code. But, it was well worth it! Their customer service has been phenomenal. (Even when I messed up the theme) I love these apps and so do my customers.

Great app that lets us run discounts across our categories with ease would give it 10 stars if i could - it wants me to write more than 100 characters but I think i have said enough :)

I used this app for creating a Gear Mania Sale in our shopify store and had great results. High fives and Two thumbs up! Great App

THIS IS THE WORST APP I HAVE EVER USED - AND THE SERVICE IS TERRIBLE! BE AWARE! I USED THE DISCOUNT TOOL AND IT MESED UP MY PRICING BELOW COST SO I LOST MONEY FOR AN ENTIRE DAY. THE SERVICE REP PROMISED TO FIX THE PROBLEM - AND SEIX HOURS LATER CAME BACK TO ME TELLING THAT I HAD TO MANUALLY CONFIGURE THE 850 AFFECTED PRODUCTS, THE ONLY THING THEY OFFERED AS REMIDY WS 6 MONTHS FREE - WHICH IS A JOKE. I LOST THOUSANDS OF DOLLARS AS A RESULT. ON TOP OF IT ALL - THEY SAID IT WAS MY FAULT. NEVER AGAIN.

Nir was very well informed and tried to help me in everyway possible. was very patient with all my questions. and app is just amazing, i just wish once the product gets added to a certain discount group and if we try to add it again, it would give us a warning. nevertheless great app. i am loving it

App is great, it was a little confusing at first to set up with a discount but Sarah helped me step by step in a very short amount of time with clear instructions. Working great now, thanks again Sarah!

App works great. I does what it says. Customer service was stellar! They helped me out with installing the clock and the badge and it looks just great on my site