UpCharge Fees Addons Surcharge
Fees, surcharges, and add-ons to increase your sales and AOV
Rating
4.2
feedback
136
chart
#1,585
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
40%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the functionality of the app and the excellent customer support provided by the team. Users have mentioned that the app works as intended, is easy to set up, and the support team is quick to respond and helpful in resolving any issues. Additionally, some users have praised the app for its versatility in adding various fees to their online store. However, on the negative side, there are complaints about the app's loading time, difficulties in setting up percentage-based fees, and issues with the uninstall process leaving remnants on the site. Some users have also mentioned concerns about the app creating duplicate products and affecting the shopping cart experience negatively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 1, 2024
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
March 26, 2024
The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.
Hello, Thank you for your feedback. As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee. Also, the performance can be affected by other scripts loading in the cart. You can create several separate fees and make them work for different states using the "Locations" setting. As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that. If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.
Feb. 20, 2024
Spent 2 hrs trying to set this app up today and had no success. I watched every video, chatted with Shopify and reached out for support. No one was able to help me set up % based fees in my store. Don't waste your time or money with this app. Shopify cannot make this app work even. This is a genuinely awful user experience and none of the content provided helps install this app.
Hello, We are sorry for the inconvenience you experienced with the app setup. The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings. We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay. Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.
Feb. 1, 2024
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
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