Rating

4.6

feedback

129

Reviews

chart

#469

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    9%
  • Less than a month
    46%
  • Less than a year
    27%
  • More than a year
    14%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team. Users appreciate how the app helps them add various fees, such as packaging fees, shipping insurance, local taxes, and tariffs, to their orders seamlessly. The support team, including members like Maggie, Angie, Evgeniya, and Polina, is highlighted for being knowledgeable, responsive, and going above and beyond to assist users with any issues or custom configurations. Customers also mention that the app is easy to set up and use, making it a valuable tool for managing surcharges and additional product fees.

Highlights

Positive feedback on the app's functionality and ease of use
Exceptional customer support from the team, including Maggie, Angie, Evgeniya, and Polina
App's ability to seamlessly add various fees to orders, such as packaging fees, shipping insurance, local taxes, and tariffs
Users appreciate the responsiveness and knowledge of the support team
Ease of setup and use of the app for managing surcharges and additional product fees

Rating Breakdown

  • 5
    80% (103 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    9% (11 ratings)

Reviews with Text

  • 100% (129)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 10, 2026

Thanks for the promptly response and support from UF team

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

March 3, 2026

Very helpful, detailed and response time was great! Thank you.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Wonderful customer service! Thank you for the prompt and detailed response.

Using app

17 days

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 23, 2026

Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.

5 / 5 Share

Feb. 20, 2026

A great tool and wonderful support

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.

All reviews

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