UpCharge Fees Addons Surcharge
Fees, surcharges, and add-ons to increase your sales and AOV
Rating
4.1
feedback
147
chart
#708
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
21%
-
Less than a year
39%
-
More than a year
31%
Reviews Summary
The reviews for the Mageworx product fees app are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality in adding order processing fees and the excellent customer support provided by team members like Angie and Maggie. Users appreciate the quick responses and professionalism of the support team. However, negative feedback revolves around issues such as the app not working well with percentage-based fees, difficulties in using the free version, and problems with the app causing delays or errors in the shopping cart. Some users also mentioned challenges with uninstalling the app completely.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 17, 2024
App could be better and there is no scope for enhanced features or customisable options. In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality. We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team. We appreciate your input and hope to make your experience with the app better moving forward!
Oct. 16, 2024
Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.
Oct. 6, 2024
Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.
Store
My Store
Using app
2 days
Sept. 21, 2024
Impossible to use "free" version, if it even exists. Trying to manage the app invariably redirects to a page that forces you to approve payment for premium version.
Hello, Thank you for your feedback. We’d like to clarify that our free plan is available exclusively for affiliate/ development stores (Shopify plan - "Development"). For all other Shopify plans, a paid subscription is required to access our app. If you’re currently using a development store, you should be able to take advantage of the free plan. Otherwise, we’d be happy to discuss our paid options with you and find a solution. Feel free to reach out if you have any more questions!
Sept. 9, 2024
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello, Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided. Looking forward to serving you again!
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