Rating

4.5

feedback

122

Reviews

chart

#199

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    9%
  • Less than a month
    45%
  • Less than a year
    29%
  • More than a year
    13%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising its functionality and the exceptional customer support provided by the team. Users have highlighted the ease of setting up the app, its effectiveness in adding tariffs and fees, and the quick response times from the support team. Maggie, Evgeniya, Angie, and other team members have been specifically mentioned for their outstanding assistance and patience in resolving issues. The app has been described as a game-changer for managing tariffs and surcharges, with users appreciating its impact on revenue and customer experience. However, there are a few negative reviews mentioning issues with functionality and pricing.

Highlights

Positive reviews highlight the exceptional customer support provided by the team, with specific mentions of Maggie, Evgeniya, and Angie for their quick responses and effective solutions to user issues.
Users appreciate the app's ease of setup and effectiveness in adding tariffs and fees, describing it as a game-changer for revenue management and customer experience.
Some negative reviews mention issues with functionality, pricing, and random app failures causing sales losses, indicating areas for improvement and potential risks associated with using the app.

Rating Breakdown

  • 5
    79% (96 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    9% (11 ratings)

Reviews with Text

  • 100% (122)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 24, 2026

Works perfectly for my cart added percentage surcharge! They also got the best support I ran across in a while!

Store

CRAVE

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup. We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!

5 / 5 Share

Jan. 8, 2026

a good app for charging our customers local taxes based on their location

Store

I·DO

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.

5 / 5 Share

Jan. 7, 2026

We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🙏 We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it. If you ever need help, just reach out anytime!

5 / 5 Share

Dec. 30, 2025

Fantastic app with more fantastic support :) Maggie, Evgeniya and the colleagues are doing a great job here. They are ultra fast and finding for almost every problem a solution. Furthermore, they were very patient to me :) many thanks guys!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We’re really happy to hear you’re enjoying the app and that our support team was able to help. We truly appreciate your kind words and your trust 💜 If you ever need anything else, we’re always here for you!

5 / 5 Share

Dec. 18, 2025

Outstanding support team

Store

UR Suki

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.

All reviews

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