Rating

4.5

feedback

131

Reviews

chart

#98

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    8%
  • Less than a month
    45%
  • Less than a year
    27%
  • More than a year
    15%

Reviews Summary

The reviews for the UpCharge Fees Addons Surcharge Shopify App are overwhelmingly positive, highlighting the exceptional customer service and quick response times of the support team. Users appreciate the app's functionality in adding fees, surcharges, and tariffs to orders, making it a valuable tool for managing additional costs. The support team, including members like Maggie, Angie, Evgeniya, and Polina, is praised for being knowledgeable, patient, and going above and beyond to assist users with any issues or customization needs. The app is described as essential for handling US tariffs, with users finding it easy to set up and use, especially with the dedicated support provided.

Highlights

Exceptional customer service and quick response times
Functionality in adding fees, surcharges, and tariffs
Praise for the knowledgeable and supportive support team
Ease of setup and use, especially for managing US tariffs
Appreciation for the app's essential role in handling additional costs

Rating Breakdown

  • 5
    79% (104 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    9% (12 ratings)

Reviews with Text

  • 100% (131)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 8, 2026

Increased the prices of all my products by 33%!

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

April 8, 2026

This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2026

Thanks for the promptly response and support from UF team

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 3, 2026

Very helpful, detailed and response time was great! Thank you.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Wonderful customer service! Thank you for the prompt and detailed response.

Using app

17 days

Total reviews

7

Average rating

4.9

All reviews

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