UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.5
feedback
122
chart
#335
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
10%
-
Less than a month
44%
-
Less than a year
29%
-
More than a year
13%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the outstanding customer support provided by the team. Users highlighted the app's effectiveness in helping with the new US tariffs and its ease of use. The support team, including members like Angie, Evgeniya, and Maggie, was commended for being responsive, helpful, and going above and beyond to assist users with any issues they encountered. Additionally, users appreciated the quick response times and the personalized assistance they received. However, there were a few users who reported issues with the app not meeting their specific requirements or experiencing technical difficulties.
Highlights
Review RSS Feed
All reviews
Jan. 8, 2026
a good app for charging our customers local taxes based on their location
Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.
Jan. 7, 2026
We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.
Thank you so much for the 5-star review! 🙏 We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it. If you ever need help, just reach out anytime!
Dec. 30, 2025
Fantastic app with more fantastic support :) Maggie, Evgeniya and the colleagues are doing a great job here. They are ultra fast and finding for almost every problem a solution. Furthermore, they were very patient to me :) many thanks guys!
Thank you so much for the wonderful review! We’re really happy to hear you’re enjoying the app and that our support team was able to help. We truly appreciate your kind words and your trust 💜 If you ever need anything else, we’re always here for you!
Dec. 18, 2025
Outstanding support team
Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.
Nov. 25, 2025
It’s essential for the U.S. tariffs. When I was having trouble with the app, their support was amazing. Thank you, Angie and Evgeniya! Don’t hesitate to reach out to the team—they’re incredibly kind and helpful. One pro tip from me: when testing the app, make sure to select your own country as well, not just the U.S. It should work properly then. If something doesn’t show up, it’s likely due to your IP address. Good luck!
Thank you so much for the wonderful review and for sharing your experience with the app 💙 We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that. Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time. If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌
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