Upcharge Fees & Product Addons
Easily add fees, custom fees, cod fees, and a surcharge
Rating
4.6
feedback
127
chart
#119
All reviews
Review RSS Feed
Aug. 30, 2025
Extremely responsive support, friendly and helpful! This is how all apps should be, cannot fault their team.
Thank you so much for your kind words and 5-star review! 🌟 We’re thrilled to hear you had a great experience with our support team. Your feedback means a lot to us and motivates us to keep improving. If you ever need assistance again, we’ll be more than happy to help.
Aug. 25, 2025
Very good service. I didn't know if I set it up correctly and customer service answered promptly and support staff followed up to check my settings and even wrote to ask if everything is alright. Good job!
Thank you so much for your kind words and 5-star review! 🌟 We’re happy to hear that our support team could assist you quickly and make sure everything was set up correctly. It’s always our goal to ensure you feel confident using the app. We truly appreciate your feedback and your trust in us! 🙌
Aug. 14, 2025
Been testing this tool for a week now due to the newly implemented tariffs in the US market. Support from the tech has been pro-active and very responsive!
Thank you for the 5-star feedback! 🌟 We’re happy to hear the app is helping you navigate the new US tariffs and that our support team has been proactive and responsive. We truly appreciate your trust and support!
July 30, 2025
App is great and more functional than others that we have used that didn't always work (e.g. product limits). Support was great on fixing an issue (that was self inflicted!). Would recommend
July 23, 2025
Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!
Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition! We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us! Thanks again for taking the time to share your feedback! A+++ is music to our ears!
July 1, 2025
This app is exactly what we needed. Installation was a breeze, and their support team is amazing, they helped us resolve a design issue in under an hour. The app is super powerful and handles complex use cases like tariffs and additional product add-ons perfectly. Highly recommended if you're looking for a reliable, flexible solution.
Thank you so much for the wonderful review! We're glad to hear the app is meeting your needs and that the installation and support experience were smooth. It's great to know it's helping you handle complex setups like tariffs and add-ons — that's exactly what we aim for! We're always here if you need anything. 😊
July 1, 2025
Maggie & the team at Mageworks are always so helpful! I love this app and so appreciate the great customer service they provide.
Thank you so much for the kind words! We're thrilled to hear you're enjoying the app and that Maggie and the team have been helpful. We truly appreciate your support and are always here if you need anything! 😊
June 26, 2025
They have the best tech support!!
Thank you so much for the amazing feedback! We're thrilled to hear you’re happy with our support team — we’re always here if you need anything! 😊
June 12, 2025
This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.
Thank you so much for your kind words! We're thrilled to hear that the app has been such a valuable solution for your business, especially with the added complexity of new tariffs. It’s great to know that our support team was able to help you get everything set up just right. We truly appreciate your feedback and your trust in us - please don’t hesitate to reach out if you ever need anything in the future!
May 22, 2025
Really solid app — setup was simple and didn’t take much time. We used it to add import tariffs, and it worked just the way we needed. Didn’t even have to reach out to support. We’ll see how it goes over time, but so far, it’s been great.
Thank you so much for the great review! We’re glad to hear the setup was smooth and that the app worked perfectly for your import tariffs — and even better that you didn’t need any support! We appreciate your trust and hope it continues to serve you well over time. Don’t hesitate to reach out if you ever need anything!
May 18, 2025
We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way
Thank you so much for your thoughtful review! We're glad to hear the app is working well for your specific use case, and it's great to know our support team has been helpful and responsive throughout the process. We’re always here if you need further assistance — and we truly appreciate your trust!
May 1, 2025
Fantastic support - fixed an issue for us within 10 hours of reporting it. Well done!
Thank you so much for the great review! We're thrilled to hear our support team was able to resolve your issue quickly. If you ever need anything else, we're always here to help. 😊
March 25, 2025
我最近用咗「upCharge Fees Addons Surcharge」呢個 Shopify App，真係超級幫手。唔單止可以靈活加附加費、服務費同加購項目，而且遇到 add to cart 問題時，佢哋客服非常快就幫我解決。推薦比所有需要收額外費用或者提供加購選項嘅店主，一定唔會失望！
March 19, 2025
Downloaded and added this app after having issues with another app not loading. Did have a singular issue that was resolved within a few hours and no longer have the issues. I am using this app to add fees for handling and service fees to pass onto the customer. It's been a breeze to use. I do recommend this app for anyone needing this service.
Hello, Thank you so much for your 5-star review and for sharing your experience! We're glad to hear that our app has been working smoothly for your needs and that our support team was able to assist you quickly. It's great to know that adding handling and service fees has been a breeze for you! We truly appreciate your recommendation and are always here if you need any further assistance. Thanks again for your support! 😊
March 5, 2025
We use UpCharge to help pass along the credit card fees that we are charged. At one point I needed product support and their team was quick to respond and resolve the issue. I received a response and answer within minutes of emailing them.
Hello, Thank you for your 5-star review! We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service. If you ever need anything else, don’t hesitate to reach out!
Feb. 27, 2025
really easy to use, the team are very helpful with any questions you have!
Hello, Thank you so much for your kind words and for leaving a 5-star review! 😊 We're thrilled to hear that you find the app easy to use and that our team could assist you. If you ever need anything, don’t hesitate to reach out - we’re always happy to help!
Feb. 19, 2025
The Mageworx team have been amazing helping us migrate to the new verision of their app, Never have any problems with the app, works like a dream Shoutout to Maggie and Polina who have outstandingly helpful Recommend this app.
Wow, thank you for your amazing review! 🌟 We're so glad to hear that your migration went smoothly and that the app is working perfectly for you. We'll be sure to pass your kind words along to Maggie and Polina - they'll really appreciate it! If you ever need anything, we're always here to help. Thanks again for your support and recommendation!
Dec. 23, 2024
We have been using the app for a long time. It works as it should. Many thanks to the support team, who helped us quickly with the update.
Hello, Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that the app has been working well for you and that our support team could assist you quickly with the update. If you ever need any further help, feel free to reach out—we’re always happy to assist!