Smart Product Filter & Search

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

great app and great customer service they solve any problem in less than 24 hours and sometimes faster

Helen was very helpful and responsive with all of my questions. Best support I've received.

Clara was THE BEST! Solved fixed the app after an upgrade - she even shared the fix.

Super goede service

La aplicación nos ayuda a que se sincronicen más 30 mil artículos, el soporte es increible, nos solucionaron un problema en menos de 10 minutos, recomendamos ampliamente la app

Excellent Support – Issue Fixed Quickly & Boosted Our Store Performance We had a technical issue on our Shopify store that couldn’t be fixed through normal theme settings or coding. The support team requested collaborator access, and once granted, they resolved the problem very fast. Helen was extremely polite, helpful, and responded to every message quickly. Brilliant customer service and technical expertise. Since using this software, we’ve also seen an increase in our sales volume on vipnumbersuk.co.uk, so the app is genuinely making a positive difference as well. Highly recommended for any Shopify store looking for smooth functionality and reliable support.

Clara rocks. She had brilliant knowledge and communication skills. I felt calm and secure that my issue was being handled by the very best. I will be using this app across our other Shopify stores now. 1. because of the functionality of the app, but most importantly because I know that any issue will be handled by highly skilled people like Clara. Thank you!

Clara was very helpful! She helped me get the app integrated and set up very quickly.

Thanks again to Helen for her support and patience. Everything is now working perfectly again. Loïc Troyes Dubois Paris Créations Virtuelles

We've only just finished the trial but so far our experience with this app for our large catalogue has been great. It does exactly what I was hoping it would, helping our customers find precisely what they're looking for. Helen in support was helpful when I had questions or issues with adding the app to our theme.

Thoroughly impressed by the quick turn around that Helen provided in trouble shooting and solving my website issue. In a matter of minutes she fixed the issue that i was trying to fix for days!! Thanks so much Helen

Brilliant app, exactly what I was looking for. Created a pretty comprehensive filter for our 500+ SKUs. Steven in support was extremely useful.

Exceptional support.

“Helen”

They responded fast when i ask for assistance on setting up the app, thank you so much.

My developer found several bugs, however Helen and the entire team diligently supported our developer in implementing the fixes. Everything is working perfectly now.

Shoutout to Helen from their team. She was able to get our issue sorted quickly and was great to work with. The app has worked great for us and we recommend it to others.

Incredible customer support. Clara helped me many times and custom coded features for me to make sure everything was perfect. 10/10 customer service. Thank you Clara!