Smart Product Filter & Search
#1 Shopify Filter & Search App
Rating
4.9
feedback
1,868
chart
#747
All reviews
Rating Breakdown
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Nov. 13, 2024
Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it
Nov. 5, 2024
App is down. Support E-Mail does not react. This is the 2nd time within 4 weeks that the product is not working. As I can't contact anyone I'm writing this review. I want my money back!
Oct. 1, 2024
Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.
Sept. 25, 2024
We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.
Sept. 2, 2024
Uninstalled the app months ago and still being charged for it. Shopify support isn't helping
May 31, 2024
One of the worst apps, including customers support which is slower than dial up internet from 2000's. Their API caused problems on my website. DO NOT INSTAL!
April 8, 2024
this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.
April 3, 2024
just awful. Absolutely not user friendly. Have no idea how to work with this app, and no live chat. Removed and trying to forget it.
March 9, 2024
I installed a new theme and this app completely messed up that theme's layout. They were willing to help me get my theme's setup back to what it was, but unfortunately they didn't solve it and it took over several weeks. So I have uninstalled this app and installed another one that doesn't mess up the theme. So warning to anyone installing this app, it will override a lot of settings in your collection's page.
Oct. 30, 2023
This app is good when it works BUT It constantly crashes and removes ALL the products from our website. We contact support and the standard answer is "we fixed it so it will not happen again and are looking into it". Yeah they fix it this time and then it happens again. This app has continuously cost us customers and sales. We are filing a complaint with Shopify to see what can be done.
Sept. 27, 2023
This app says free plan available but there is only a free trial. Talk about false advertising.
July 21, 2023
My app just suddenly stopped working. You cannot search for or sort anything! I am not happy about this. This app costs too much for something like this to randomly happen. My customers have no way to search my products which means I will lose orders and I just began running ads. This needs to be fixed immediately.
We tried to send you email last Saturday morning (GMT +7) but haven't heard back from you. Did you recently switch your live theme to a new one or Update your current live theme? The filter was not showing up because the App Embed in the Theme Customize was being DISABLED. We have enabled it for you and the filter tree is showing up properly as usual. We are awaiting your comments on this.
May 24, 2023
This app has caused our store to show "no products" in all of our collections about 10 times now. Each time, we are told they have addressed the issue and that it won't happen again. Unfortunately, it keeps happening which is forcing us to look elsewhere. When the app works, it is great, but if it is not, it completely ruins the entire website. The support is good when they answer, and they are on the other side of the world from us which causes the issues to take a long time to get resolved once we email them.
April 13, 2023
It is not possible to stick cms-sides or banners to a certain search query (that is only available for products). A personalization is not possible for that. In our opinion that should be standard for an app like that and we would not recommend the app until this feature is added.
March 2, 2023
We wanted to love this but we will be switching to another app. You have to manually sync the store every time you re-order a collection BUT the biggest issue is that their servers are constantly going down and it has left our site with no products on it until they fix their issues. I would click on a product page and it would show we have no products at all. We have several hundred. They reply via email several hours later and they have a Skype number to call but no one picks up. This is a huge problem when you are losing tons of business because you are relying on this app to show your products on the site. The capabilities are a little basic too. Please trust our word on this and GO SOMEWHERE ELSE!
Feb. 1, 2023
Bad app if you have a customized store. Every time their tech team try to work on a bug, always screwed up the functionality and we had to restore from the backup to fix their mess. Can't trust them anymore.
Sept. 19, 2022
After uninstalling this app, template's default filtering is not working. Plus the app keeps many files and code in my shop's template. Keep your hands off this app!
Dear Customer, Thank you for bringing this to our attention. We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it? We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated! Sincerely, Globo Team
Jan. 14, 2022
I have been using this app for well over a year now, and have been recently seeing the performance of this app drop dramatically! The app crashes, meaning your filters on your website will not work, load or appear. The Sync button fails, and you are left waiting hours-on-end for a response from the App developers with a fix, which makes you lose out on sales and gives your customer a bad experience. Do not bother with this app. Find an alternative. I am.