Smart Product Filter & Search
Boost sales with AI semantic search and instant filters
Rating
4.9
feedback
2,095
chart
#926
All reviews
Review RSS Feed
March 8, 2026
Search on web mobile stopped working completely. This impacted our conversion drastically. We contacted them via form in the app and via email. No reaction. By now, we have received the first reply: it is the weekend and the development team is only available during Vietnam office hours. I recommend strongly to stay away from this app as they don't seem to understand what it means if your search breaks and they definitely won't fix it during non office hours..
March 5, 2026
Initially thought it was a really good app but have had to turn it off as the search function stopped working. Support wasn't very helpful who kept redirecting my queries and didn't seem to understand any of my questions. Shame as it could have been a good app.
Feb. 10, 2026
Really bad app for the price being charged, many of the filters do not work . For everything we need to get in touch with the support to make it work. DO NOT RECOMMEND this ..
Nov. 9, 2025
Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.
Nov. 22, 2025
DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue
Oct. 7, 2025
De SLECHTSE APP OOIT !! IK HEB DE APP VERWIJDERD EN KRIJG EEN E-MAIL DAT ZE $1200 Dollar gaan afschrijven op 6 November! Bij het kopje “beheren” geeft Shopify een technische fout waardoor ik niets kan beheren! Wat een oplichting !
Sept. 8, 2025
Please do not try this app. Request a full refund and uninstall due to a lack of prompt support and follow-up. We had their other app as well, and tried to get help with the bottom nav for the mobile site, but we still cannot get anyone. Will find a new solution...
Aug. 8, 2025
Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden
Sept. 3, 2025
The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.
July 9, 2025
This app I would say is made for pop-up or non brand stores as it has a lot of bugs & page speed issue even after their team trying to fix it for 5-6 days. The support is really slow & do not know answer to most of the queries or issues for which they have to consult "developer team" which takes almost a whole day. The collections also do not auto-update after products are jumbled, we have to press "sync now" button every time. Their team messed with our theme files only for us to take a decision that this is not a viable solution for the long run.
Feb. 3, 2026
1- YOU WILL ALWAYS HERE THIS : SORRY ITS NIGHT TIME, WORST CUSTOMER SERVICE OMMMMMMMMMG !!!! 2- I've been using Smart Filter & Search app for many months and I'm extremely disappointed with both the product quality and customer service. MAJOR ISSUES: Broken Filters - The filters I configure disappear regularly for no reason. This is a recurring problem that makes the app completely useless. No Customer Support - I reported this issue 20 DAYS AGO. Their response: "It's in progress." No real solution, no follow-up, just empty promises. No Compensation - Despite this major malfunction, no refund, no discount, no gesture of compensation. They keep charging me for an app that doesn't work. Overpriced - The app is expensive for the poor quality it offers. And what it does offer doesn't even function properly. MY FINAL VERDICT: Don't waste your money. This app is expensive, useless, and the customer service don't resolve your technical problems. Find an alternative - there are plenty of better options out there. I DO NOT RECOMMEND THIS APP AT ALL.
April 13, 2025
PLEASE BE CAREFUL WITH THIS APP! We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page. As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..
April 13, 2025
How it comes you're so expensive and yet never available online? Honestly, I’ve been using your service for months and just realized other apps offer much better support — even on weekends — and at a lower cost. I won’t be recommending you anymore.
Dec. 9, 2024
Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning. I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.
Nov. 13, 2024
Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it
Oct. 1, 2024
Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.