Smart Product Filter & Search
#1 Shopify Filter & Search App
Rating
4.9
feedback
1,974
chart
#1,058
All reviews
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Nov. 25, 2025
Customer support is extremely poor. The team lacks the technical understanding and troubleshooting skills needed to properly assess issues raised by users. I’m not sure how they communicate with their internal developers, but the number of incorrect or premature “issue fixed” responses is unacceptable. The troubleshooting process has been frustrating, repetitive, and ultimately unproductive. We would much prefer to work directly with the technical developers rather than deal with this ineffective support layer.
Nov. 9, 2025
Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.
Nov. 22, 2025
DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue
Oct. 7, 2025
De SLECHTSE APP OOIT !! IK HEB DE APP VERWIJDERD EN KRIJG EEN E-MAIL DAT ZE $1200 Dollar gaan afschrijven op 6 November! Bij het kopje “beheren” geeft Shopify een technische fout waardoor ik niets kan beheren! Wat een oplichting !
Sept. 8, 2025
Please do not try this app. Request a full refund and uninstall due to a lack of prompt support and follow-up. We had their other app as well, and tried to get help with the bottom nav for the mobile site, but we still cannot get anyone. Will find a new solution...
Aug. 8, 2025
Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden
Sept. 3, 2025
The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.
July 9, 2025
This app I would say is made for pop-up or non brand stores as it has a lot of bugs & page speed issue even after their team trying to fix it for 5-6 days. The support is really slow & do not know answer to most of the queries or issues for which they have to consult "developer team" which takes almost a whole day. The collections also do not auto-update after products are jumbled, we have to press "sync now" button every time. Their team messed with our theme files only for us to take a decision that this is not a viable solution for the long run.
April 13, 2025
PLEASE BE CAREFUL WITH THIS APP! We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page. As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..
April 13, 2025
How it comes you're so expensive and yet never available online? Honestly, I’ve been using your service for months and just realized other apps offer much better support — even on weekends — and at a lower cost. I won’t be recommending you anymore.
Dec. 9, 2024
Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning. I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.
Nov. 13, 2024
Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it
Oct. 1, 2024
Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.
Sept. 25, 2024
We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.
Sept. 2, 2024
Uninstalled the app months ago and still being charged for it. Shopify support isn't helping
April 8, 2024
this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.