All reviews

Rating Breakdown

  • 5
    94% (1,973 ratings)
  • 4
    3% (60 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    2% (49 ratings)

Reviews with Text

  • 97% (2,034)
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5 / 5 Share

April 14, 2025

Amazing customer support, Helen replied to my emails and fixed any issues/customisations so quickly!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

Good customer service

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2025

Fantastic customer support, we have been using this app since we started with Shopify. Over the years we have had a couple of small issues. Both ended up being user error on our part. The Globo team jumped on these issues super fast (even after hours) and showed us what we were doing wrong. I highly recommend their products!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

"Fantastic app and support!" The app is fabulous. It does precisely what it promises and to a high standard. I recently encountered an issue, and the support team was outstanding in resolving it quickly and efficiently. I highly recommend this app!

Store

Lisou

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2025

Smart Product Filter & Search has been a great addition to our store. It’s fast, customizable, and makes it easy for customers to find what they’re looking for. We’ve especially appreciated the ability to filter by metafields and the smooth integration with our theme. Plus, their support team is super responsive.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2025

Great app! Support were super quick to help with some customizations I wanted to make. Lots of options available and relatively easy to navigate.

Store

STRYDA

Using app

About 3 hours

Total reviews

3

Average rating

5.0

1 / 5 Share

April 13, 2025

PLEASE BE CAREFUL WITH THIS APP! We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page. As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..

Using app

About 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 24, 2026

This app works so good! Made our website so much better and our conversion rate went up 17%. Special thanks to Annie for all the fast support :)

Using app

About 1 year

Total reviews

9

Average rating

5.0

1 / 5 Share

April 13, 2025

How it comes you're so expensive and yet never available online? Honestly, I’ve been using your service for months and just realized other apps offer much better support — even on weekends — and at a lower cost. I won’t be recommending you anymore.

Store

Djolie

Using app

4 months

Total reviews

41

Average rating

1.4

5 / 5 Share

April 10, 2025

We contacted support to get the Smart Product Filter & Search app working with our theme’s default product grid, and Helen was able to sort it out incredibly quickly. She’s been amazing—super responsive, helpful, and made the whole process stress-free. The app itself is excellent, does exactly what we need, and integrates seamlessly. Highly recommend both the app and the support team!

Using app

5 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 10, 2025

the best staff!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 10, 2025

good, this app works perfectly for my store, and the support team is amazing! Helen helped me three times with urgent issues—each time, she was quick, patient, and resolved everything smoothly. Thanks to her, I saved so much time and stress. Recommend!

Using app

5 months

Total reviews

2

Average rating

3.0

5 / 5 Share

April 9, 2025

We had an unexpected issue with the app and Helen was absolutely amazing in helping us resolve it. She was incredibly responsive, efficient, and solved the problem in no time. Excellent support like this makes all the difference when using an app. Thank you so much, Helen, for your fast and professional assistance — truly appreciated!

Using app

5 months

Total reviews

6

Average rating

4.8

5 / 5 Share

April 8, 2025

Their response was quick. The support team agent Helen answered my questions kindly and fixed my store issue very fast.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2025

Store

POLS

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2025

The great thing about this app is it adopts to your theme style (not 100% but with just a few little tweaks it's all good!). Has good support as well - very responsive. (Thanks to Helen for assisting me on the issues that I have encountered)

Store

unbuilt

Using app

5 months

Total reviews

3

Average rating

3.7

5 / 5 Share

April 3, 2025

Highly Recommend – Powerful App with Excellent Support Smart Product Filter & Search has been a game changer for our Shopify store. The app offers a ton of settings and customization options, which allowed me to tailor the search and filter functions exactly to our needs. It’s flexible, feature-rich, and intuitive once you get the hang of it. What really stands out is the support team—fast, accurate, and incredibly helpful. Any time I had a question or needed assistance, they responded quickly and got things resolved right away. If you're looking for a powerful filtering and search solution with great support behind it, this app is definitely worth it.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2025

Great support assistance from Helen, thank you

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 3, 2025

Very useful and easy to navigate. Did some custom work for me for no cost! Highly recommend!

Using app

About 1 year

Total reviews

5

Average rating

4.6

5 / 5 Share

April 3, 2025

Fantastic app, works far better than my themes default filter. I made several requests to their support to make some adjustments, which were all implemented quickly and to exactly what I had asked for. Helen from their support has incredible knowledge of the app, and no task was to much to ask for.

Using app

About 18 hours

Total reviews

2

Average rating

5.0