Boost AI Search & Filter
Grow sales with search & discovery: search bar, product filter
Rating
4.7
feedback
1,572
chart
#791
All reviews
Review RSS Feed
April 22, 2024
Had an issue with how our collection page header text was interacting with the Boost filter. The team at Boost sorted out the issue very quickly and it is all working fine now. Excellent support.
April 23, 2024
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team
Nov. 26, 2025
Upon upgrading to the 2.0 theme, the app had a few issues. Customer support is great, and they were able to help and solve the problems we experienced. Great app!
April 17, 2024
Lia helped me instantly! She resolved the issue straight away and her instructions were very clear and simple. Her response time was really quick as well. A great experience overall!
April 16, 2024
Always great support and tangible results from questions and fixes needed on the site. Thanks Boost!
April 16, 2024
The app is easy to use and configure. The support team is very helpful too when answering queries.
April 15, 2024
Great support, they did custom work for us that works perfectly on our site.
April 15, 2024
Pricing does not match what you see on Shopify. Also their website does not show pricing at all you cannot estimate the price before you are up and running. we ended up paying 149usd a month, and thats not even the PLUS plan, only essential
Hi Packyard Team, Thank you for sharing your feedback. We appreciate your input and apologize for any confusion regarding our pricing structure. To provide clarity, our app offers several pricing packages - Basic, Essential, and Professional. The details of these packages, including the specific features and benefits, are clearly outlined on our pricing page at https://boostcommerce.net/pages/pricing. The link is also available in the Shopify App Store. Based on our review, your Shopify store is currently using our Essential regular plan, which is priced at $149 per month for 7,500 products. The Essential plan includes all the features of the Basic plan, as well as advanced functionalities such as AI-Powered Product Search, AI-Powered Recommendation, Collection Merchandising, and 90-day Analytics. It's important to note that our app does not automatically charge customers. The subscription can only be made by customers on their subscription page, where transparent and specific pricing for each package of your store, along with detailed descriptions, are available for your review and approval. We understand that the pricing structure may have been a concern for you. Our team has followed up via email to address this issue. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Thank you again for using our app. We value your feedback and are committed to improving your experience. Kind regards, Boost team
April 11, 2024
Great app and even greater customer service. The Boost team really listens and responds swiftly. Their product(s) keeps evolving too, staying one step ahead of what is possible within Shopify natively. Great partner for providing your customers with next level Search, collections and filtering. Have been using Boost for years and continue to be excited about the app and where it seems to be going.
April 5, 2024
Great plugin and the team is very responsive to support requests, they have tweaked the output of several different things I needed customized for my store.
April 4, 2024
Amazing Customer Support! The team behind Boost AI Search & Filter goes above and beyond to assist users. Jack, in particular, has been incredibly helpful throughout my experience. He's always there to lend a hand and ensure that users get the most out of the app. Whenever I encountered an issue, the developer promptly responded and provided clear instructions to resolve it. Their dedication to customer satisfaction is truly commendable!
April 2, 2024
I requested a change to better improve the look of an aspect of our store and they were able to deliver exactly what I wanted in a matter of days, thank you!
April 1, 2024
Email customer service was fast and efficient. They resolved our issue within a day. Great customer service.
March 31, 2024
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration. Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder. We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly. Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app. Kind regards, Boost team
March 28, 2024
The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.
March 27, 2024
First, Boost has AMAZING customer service. That's key for me with any Shopify app. Second, the app works incredibly well. The filtering options are easy to set up and implement, and the AI search is unmatched. Truly a great app I'd recommend to anyone.