Boost AI Search & Filter
#1 Shopify AI Search & Filter app | 14,000+ users
Rating
4.7
feedback
1,951
chart
#683
All reviews
Rating Breakdown
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Aug. 24, 2023
This app really did the job for us for a few years. We're primarily a secondhand shop. We have a big inventory with lots of variation in items so the filtering ability of this app made it easier for our customers to find what they want in large collections. It's all gone a bit wrong us for with it recently though. The newer version of the app has some nice touches (like infinite scroll) but it also forces you into using their product grid in collections. You can't 'just' have the filters If you've got a custom font on the site, it won't work. If, like us, you are using a different image size to the ones they offer you'll have trouble if you were making amends to the product grid and cards yourself in the code, that ability has now gone I really think there should be an ability to just use the filters or to revert to the old style of the app. The new version is overreaching in what we want it to do and as a result we'll have to transition to a new app. We don't really want to do that and it's , shame because the filtering (i.e. what we got it for) is PERFECT for our use case. It's just a shame that the developers have decided that merchants will always want to use their collection product grid settings.
Hi Shop for Shelter team, Thank you for bringing the issue you encountered with our app to our attention. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to address it. We're glad you're satisfied with the solution provided. If you have any further concerns or need assistance, please do not hesitate to contact us. We value your feedback and remain committed to providing you with the best possible user experience. We genuinely appreciate your kind collaboration! Boost team
Aug. 23, 2023
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience. All the best, Boost Team
Aug. 22, 2023
Great support team, helped me modify the search feature to fit the design of my website in a fast and professional manner. Highly recommend this for people with less coding knowledge because of the support team, who are willing to help.
Aug. 21, 2023
It's the third time I choose Boost as a solution and they always deliver. I have to notice that this time it was really challenging, we had a lot of custom stuff in the store, some of weren't compatible with the standard. Boost's support team made so much for us and made sure everything is working fine. it was fast, professional and a super friendly experience. I won't stop recommending them! thanks a lot guys!
Aug. 21, 2023
Very versatile and customisable app. Good support as well. Most importantly the developer experience is great. Some app creators are doing their best to prevent all kinds of self installs etc (probably afraid someone's going to copy their app), but Boost has proper instructions for developers in mind.
Aug. 19, 2023
We do not recommend this app. It breaks our collection pages. Our developers cannot find a workaround like many 3rd party apps. Usually, the response time to fix it is quick. However, our collection pages have yet to function correctly in nearly one week, and Jayson needs to provide the proper support. This is not defamatory; it's just true. We've used this app for a few years. However, we will find a new one or build something ourselves ASAP. Very disappointed in the Boost dev team's response time.
Hi ML Furs Team, Thank you so much for taking the time to provide us with feedback. We want you to know that we have received and acknowledged your concerns. Your feedback matters greatly to us, and we are committed to addressing any issue to ensure a seamless experience for you and all our users. Our team has reached out to you with a suitable solution. We await your response and value your collaboration in resolving this promptly to ensure your satisfaction. All the best, Boost Team
Aug. 30, 2023
The app's functionality is impressive, providing a wide range of features and tools that are useful for various purposes. Overall, the app offers a great user experience and support is very helpful but customer service is very slow You'll have to wait for the email reply as it tends to come late.
Thank you the Nicoli team for your review! We're glad you find our app impressive with a great user experience. We apologize for any delays in our customer service response times and appreciate your feedback. We're actively working to improve and provide a more efficient support experience. If you have any further questions or need assistance, please let us know. We're here to help!
Aug. 17, 2023
We chose Boost because it did everything that we felt we need in a site search engine. We had issues with our cart after we installed this app, the ‘ajax cart’ feature was turned on by default, which conflicted with another app AND the theme cart drawer. It took us 2 weeks to figure out the issue. Sharing in case you notice issues with your cart after install.
Aug. 16, 2023
Best app for store if you want to allow your customers find item fast. Easy to set up and understand logic how it works. And amazing support for sure!
Aug. 15, 2023
Useless app! AI is a big word, please use it properly............................................................
Hi August Berg team, We are sincerely sorry that our AI-powered features were not up to your expectation! Unfortunately, we didn't have a chance to sort it out for you as we have not received any support requests from you yet. However, we are willing to help you overcome the concerns about the AI features and the pricing so we have contacted you via email offering our assistance. We are looking forward to your reply and will be happy if you decide to give our app a go again. We truly appreciate your kind collaboration in further investigating All the best, Boost Team
Aug. 14, 2023
I have explored numerous apps and settled on this particular one. It works very well and I am now quite satisfied with this app, so I would highly recommend using this app.
Aug. 13, 2023
Works very well and if you need any help with setting up the app and the filter in your theme customer service is always there to assist you.
Aug. 9, 2023
Great App - Customers finding it very easy to skim thru our products and can clearly see the sales going up. As we type, the App suggests exactly what one need to buy! Also, we approached the support team for a technical enhancement & they treated it with high priority & incorporated it within no time. Appreciate the support!
Aug. 4, 2023
Like all the others absolutely terrible, countless hours of fixing all the problems this app has caused with the theme, collection pages and more. Not worth the hassle much better search apps out there.
Hi Embrace Sports Team, Thank you so much for taking the time to provide us with feedback. We are terribly sorry to hear you have faced such issues with our app. Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you yet. However, we are willing to help you overcome these problems so we have contacted you via email offering our assistance. We are looking forward to your reply and will be happy if you decide to give our app a go again. All the best, Boost Team
July 30, 2023
This is a great app, offers so many different filter and display options and the search works really well. The customer service is great, very helpful and knowledgeable.
July 28, 2023
The App is always up to date on the latest changes made by Shopify and support is very knowledgeable. Seldomly is there an outage or issue they can not correct within an hour.
July 28, 2023
Support is quick and efficient, able to provide different alternative. However they do not have live chat.
July 25, 2023
Boost team is incredibly fast in responding to issues. They're always on top of it. The app is also very straightforward with vast knowledgebase that you can depend on.
July 25, 2023
An excellent app that is very feature rich and it's continuously improving. Their customer service is outstanding, Oliver was incredibly helpful and solved some key issues for us. This app is easily one of the best apps on the Shopify store. It's a great app with a great team behind it!
July 25, 2023
This app was good, until their recent version updates. We have dealt with numerous issues since, including incompatibility with theme edits, caching problems, speed/performance, and styling changes that have affected our websites majorly. Avoid at all costs, at least until they resolve their many issues at present.