Boost AI Search & Filter
#1 Shopify AI Search & Filter app | 14,000+ users
Rating
4.7
feedback
1,951
chart
#683
All reviews
Rating Breakdown
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May 3, 2023
Words can't express how frustrating and excruciating Boost Product Filter & Search has been to deal with. 50 emails back and forth of issues their app has caused on our website and their support is still going in circles. This has been going on for 9 weeks and still not resolved. The Boost app for 9 weeks has shown incorrect sale prices on our website (-1350 on sale, -500 on sale, 50% off when something is 30% or not showing on special at all, prices and numbers are all wrong) which is false marketing, unethical and makes our brand look misleading and ruining our online business. The fact this is still going on is unacceptable, and i have requested multiple times to speak to a manager and never been contacted. An ecommence app with teams of support who know nothing about ecommerce. No one knows what they are doing.
Hello team Chewy Chews, Please accept our sincerest apologies for the inconvenience this has caused you. Our team has investigated your concerns and reached back to you on our current email thread with your Managing Director, with all the necessary information. Kindly check it and respond to us in your most convenient time. Once again, we sincerely apologize for the inconvenience and hope to hear from you soon. Cordially, Boost Team
April 30, 2023
テーマを更新した際にアプリが動かなくなりましたが、すぐに対応していただきました。 とても迅速でサポートも安心できます。 アプリの仕様を理解するのが少し苦労しました。分かってしまえば良いアプリです、お勧めします。
Hi there, Thank you for your beautiful review. You have just made our day! We will strive to deliver great experiences consistently. It's correct that once you understand how our app functions, it will be super powerful and surely helps to optimize your site. As always, if there is anything we can ever help you out with, please do let us know. Wishing you every success, Boost Team
April 29, 2023
Very powerful and relatively easy-to-use app. We had a few glitches during an upgrade of a theme but the support team was responsive and helped get it fixed up.
Hi Fly Fish Food team, Thank you for your wonderful feedback! We are so happy that you enjoy the benefit of using our app and the prompt support of our customer support team. It's something we've worked hard on and we're pleased our efforts resonated with you. If there is anything else we can do to make your site more awesome, please feel free to drop us a line. Cheers, Boost Team
April 26, 2023
The best customer service and support. The app works really well, looking forward to testing the new features.
Hi Bespoke Designs team, Thanks a lot for your kind review. We are glad that you have recognized our app's values and that you love our support. We put customer experience and satisfaction as our top priority, and your words let us know that our hard work has paid off. We appreciate you choosing our app and cannot wait to hear your feedback about our new features. Please feel free to reach us anytime you need. It is always a pleasure to assist you. Warmest of regards, Boost Team
April 24, 2023
App has worked quite well for a couple years. Easy to setup. My use is mainly for creating category level filters, and am quite happy with the app. Support is very good as well. I definitely recommend the app.
Hi team, Thank you so much for taking the time to give us such a glowing review! Our mission is to provide an app to help businesses grow and to give prompt assistance to ensure it perfectly suits your expectations. Your kind words fill us with joy hearing the app and our team is having the desired impact. As ever, let us know if there is anything else we can help you out with. Wishing you and your business continued success! All the best, Boost team
April 24, 2023
A very powerful and useful solution which took my website to a high level. The support is fast and excellent.
Hi there, Thanks a lot for this kind feedback. It is our honor to know you love our app and service. This is indeed an award for what we are doing. Your satisfaction has always been our huge encouragement to improve every day. We've enjoyed the precious time collaborating with you as well and hope to make it even more awesome in the years to come. Please keep sharing with us any concerns/inquiries you may have. All the best, Boost Team!
Aug. 4, 2023
Great app, intuitive design. Makes front end design so much easier. Very helpful support for any queries or questions.
Hello team, Thank you so much for choosing us and for this wonderful feedback. We are glad that your experience with our app and support has been great so far. We are also beyond grateful to know that you appreciate all our hard work to help you with your concerns/questions. Please do not hesitate to reach back to us if you need our help. We are always here for you. Cordially, Boost Team
April 14, 2023
Great app with exceptional support, highly recommend. An issue with our site was fixed overnight and communication was excellent.
April 14, 2023
Great app, easy to use, and has tons of customizations. Also support its very responsive and helpful, thumbs ups to Lia and Oliver.
April 18, 2023
It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website
April 11, 2023
We use the filters on specific collections depending on the size. They are super helpful for stores like ours that has 6K SKU's so our customers can find what they need easily. Boost was very accommodating and helpful for some customizations that were needed to make filters work properly for our website. They were fast and easy to work with. I highly recommend Boost Product Filter & Search.
April 11, 2023
I recommend this application as the team is extremely helpful and always ready and willing to work with you
April 10, 2023
The support team is absolutely amazing! They are so considerate and responsive to any issues that come up and even went out of their way to extend the app's functionality when we had a problem that wasn't supported.
April 10, 2023
We've had Boost installed for a few months now. The team have been really helpful in answering any questions and making customisations for us. They are responsive, fast and accommodating. I wish that there was a solution so that newly listed products showed in Collections sooner, but I understand it sounds like a complex issue that largely comes from Shopify itself.
April 6, 2023
This app fulfil your demands of filters and search filtering very easily. Overall easy to use. Great app.
April 6, 2023
Excellent and quick communication when needing support, Lia was extremely helpful. Would definitely recommend this app.
April 6, 2023
One of the best apps i have installed on my store. The filter part of the app worked flawlessly out of the box and was easy to configure. I had some issues with the search functionality but the customer service was very nice and we managed to get it working relatively fast. Overall i strongly recommend it!
April 4, 2023
Quick to help with support and very professional. Their search functionality also allows for synonyms. Definitely easier to use than the Shopify Search App.
April 4, 2023
I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it. Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Hi Electric Kicks team, Thank you so much for taking your valuable time on raising this concern with us. First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration. - Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team. - Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side. We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated! Kindly, Boost Team
April 3, 2023
Simon was amazing! He implemented both of my customised requests within 24 hours of asking and did it perfectly!! Fantastic, couldn't ask for more or better!