Boost AI Search & Filter
#1 Shopify AI Search & Filter app | 14,000+ users
Rating
4.7
feedback
1,930
chart
#726
All reviews
Rating Breakdown
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Jan. 27, 2022
I use this app to organize products by category. It would be better if there was the possibility of organizing the products in diferent ways.
Hello there, Thank you for your feedback! It is crucial to us that you are completely satisfied. We would like to understand more about your request for organizing the products in different ways. We have sent a follow-up email regarding this. We hope to hear from you soon! Boost Team
March 21, 2022
We installed in 2021 and had major issues - app removed half the products from our store one day, and a few weeks later the app crashed (taking our collections with it). So we uninstalled. But the Boost team has since then set-up a second server to prevent crashes, and the missing products issue has not re-occured (although it is important to click 'Sync' on the app after re-arranging products in collections or else they disappear). The Boost team has been really responsive and taken very good care of us. Five stars for support! We love the functionality of the app - that we can decide by which tags the products are filtered. However it does make our collections 1-2 seconds slower to load. So long-term we are seeking a native-code solution - it seems crazy to take the risks of an external app just to filter products on our site. But until then this is the best solution we've found.
Dear our valued customer, Thank you for your kind collaboration! Our team has been seamlessly trying to assist with all your concerns and we are happy to know they're all resolved now. Regarding the missing products issue, we hope we have earned your understanding that Shopify confirmed there's no evidence it's resulted from our app and our app also does not have the permission in any data changing on your site. Besides, for your concern on the site loading today, our team has made some changes to improve the speed and thank you for letting us know it could help your site load faster. As always, our team is here to support you with any inquiries/concerns you have! We wish to make your experience even more awesome at Boost in the years to come! Wishing you continued success, Boost Team
Sept. 20, 2021
Excellent customer service! Contacted with a query and received clear and useful step-by-step instructions promptly.
Hi there, Thank you very much for the good words. We do appreciate it. We are glad to hear that you like our service and are looking forward to providing you with an even better experience as you go through your journey! Wishing you the very best, Boost team
Sept. 15, 2021
Responsive group. Search functions as advertised. Easy to configure. Even the addition of a few special considerations was simple to implement.
Hi there, Thanks so much for taking time out of your day to leave us a review! We really appreciate it. Glad to hear that our app has empowered you to create an awesome store. Our team works hard to make sure that merchants feel supported. Hence, please feel free to keep reaching out to us if you have any feedback on how we can make things easier, we are always eager to hear feedback! All the best, Boost team
Sept. 9, 2021
We use this app to power advanced filtering & sorting across our numerous collections, as well as search pages. This is one of the best apps I've used on the Shopify marketplace in terms of robustness of their turnkey solution along with the numerous customization options, reliability of their service, and the lightning speed, helpfulness, and general pleasantness of their support. I do have to ding them a star because our use case involves customizing their code extensively, which is pretty kludgy and was initially difficult to parse. But that said, being a company with our own dev team, it's lucky to even find apps that offer the ability to do custom modifications, so I do appreciate that immensely. Overall, I heartily recommend this app.
Hi team, Thank you for sharing your experience with us and we are glad that our service impressed you! We believe that our app could have impressed you more since it does have an in-app feature to help your use case without requiring codes customization. We feel sorry for skipping it and manually assisting you right away since we noticed your store has big data to self-adjust if using our feature. No worries at all, our representative has just reached out to you and introduced the feature. Hope you find it helpful and please keep sharing if we could be of any further help. We are around here for you. All the best, Boost team
Aug. 25, 2021
They helped us with the support. Good app. Would recommend them. Can be customized on need basis. The got back to within time when we had a small issue.
Dear valued customer, Thank you for your kind collaboration to help us fix the issue! It is crucial to us that you are completely satisfied. If there is anything else we can do to make your site even better, please feel free to share with us. We are always around and happy to assist you anytime. All the best, Boost Team
June 8, 2021
Great app and great costumer service. Looks really professional and good interface to work with. Recommended
Hi team, Thank you so much for your kind words! We are delighted that you recognize the value of using our app as well as our service quality. It is crucial to us that you are completely satisfied. If there is anything else we can do to make your site even better, please feel free to share with us. We are always around and happy to assist you anytime. All the best, Boost Team
March 31, 2021
UPDATED After writing the review the tech support fixed my issue and the website is working fine. Hopefully the filter wont break my website again and customer support helps. Thank you
Dear Mina, Thank you for taking the time and giving us your feedback. Our technical team will look into it and inform you as soon as possible a better solution for your concern. Also, please let us know should you have any other questions, we are always around here happy to help. Warm regards, Boost Team
April 14, 2021
Had to talk to the support in order for them to activate features in the app that seems trivial to have on. But they got it working as expected and we are happy. Very quick and helpful support! Looks and functionality of the filters are nice.
UPDATE: We have reached out to you with an implementation of this feature. We will integrate it into your store once you are ok with it. Thank you and we are looking forward to your response. Best regards, Boost team === Dear Valued Customer, Thanks for your feedback! We are very sorry to hear that you encountered an issue while using our app. Our technical team will look into it and inform you as soon as possible of a better solution for your concern. Also, please let us know should you have any other questions, we are always around here happy to help. Best regards, Boost Team
Feb. 6, 2021
When I had issues, the team stepped in beautifully and totally supported me. Great support group. Thank You Boost Team.
Feb. 2, 2021
We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.
Hi there, Thank you so much for you feedback! We are glad to know that our app and our support team have served you well! We have reached out to you regarding changing the quickview layout. We will try our best to meet your requirements Should you need any further assistance, we are an email away! Best regards, Boost Team
Feb. 15, 2021
Hola buen día, utilice su app y lamentablemente la quite y ahora no se quita de mi tema, me pueden ayudar por favor ya que tiene un funcionamiento diferente desde que la desinstale. Sin embargo me ayudaron en todo momento y resolvieron mi problema. muchas gracias
Hi there, Thank you for sharing your feedback with us and apologize if your experience was unpleasant. We have just sent you an email to ask for your kind collaboration so we could investigate more this issue with you and explain further your concerns. We really hope to be able to amend this for you. Looking forward to hearing from you. All the best, Boost team
May 19, 2020
This app is really great in terms of the flexibility it gives to manage the filters and how they will look. And still if you want some customization, the support team is there for you! Just one thing that I personally didn't like was the requirement to press the "Sync" button every time we make changes to any product in order to show those changes on the front-end. There should be an auto-sync option. But apart from that, definitely recommend this app.
Hello, Thank you for sharing your concern with us! Basically, you don't have to manually sync every time you make changes to any product because the sync between our system and Shopify is automatic via a Quick Sync process. By default, the process runs every three minutes to check and update any modification you have made. Please note that all updates from a store are queued and processed one at a time so it could be a little bit delayed if there are a lot of updates (like thousands) in the queue. Our representative already reached out to you via email to explain further on this concern. May you please check it? All the best, Boost team
Oct. 13, 2020
Great app, custom filter trees can be confusing however support is fast always happy to assist. Would recommend.
Aug. 16, 2019
The app works well and the support is fast and great. The only negative is there's no synonym function, which is pretty important for my business and improving our user experience. When they add synonym control, then I'll upgrade to a 5 star.
Hello, We appreciate you taking time to follow up this feature. As we fully acknowledge how the synonym does sound helpful to the customer once it's launched. Our team's work is ongoing to build and enhance this feature. We will try to get it released within this quarter along with other advanced ones. Please stay tuned with us! Livia from BoostCommerce
July 25, 2019
We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine. Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
Hello, Thank you for your feedback! We are delighted that you are seeing the benefit of using our app in optimizing product findability. Actually, the sync between our system and Shopify is automatic via webhook mechanism. The process of a single webhook is almost instantly. However, it's not always the case due to some technical limitations, including there are some kinds of update that we don't receive any webhook from Shopify (https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-not-received-when-products-reordered-manually-in-a/m-p/546587#M36085). With the intention of making these limitations less affect your site, we have activated the Quick Sync mechanism for your store. By doing this, our app will automatically trigger a quick sync every 3 minutes to update any modification you have made even though there is no webhook received. Thanks again for taking the time to share with us! We always appreciate feedback and suggestions. Wishing you every success!
July 23, 2019
This app is really easy to customize! We've only been using it on the website for a few weeks, and it just works like a charm.
April 10, 2018
After now trying the app for a good 2 weeks I have come to really enjoy the app, at the beginning there were some challenges setting up but Tony's customer service was extremely quick and helpful, he also explained more in depth as to how the app works and why there were some limitations due to how Shopify collections are setup. I give the app a 5 for customer service and overall 4 just because we had some hiccups during setup but everything was fixed.
Aug. 30, 2017
We had switched from another app to this one, mainly to be able to select multiple items within a filter category. However, there were other limitations that made us decide to switch back. One, in particular, was how the category scrolling worked on mobile. It puts a scroll within a scroll right down the middle, making for some awkwardness in thumbing through a collection page. Also having to manually customize filter categories is problematic where dynamic updating of new categories is needed. Customer support was responsive, though delayed, and then it disappeared when we tried to drill down further into our needs. All that said, I do appreciate the work of app developers like this one...and in fact this still may be the filter app for you. It just wasn't for us.