BSS: Product Labels & Badges
BSS Product Labels & Badges - Shopify App Store
Rating
4.9
feedback
1,107
chart
#58
All reviews
Rating Breakdown
Review RSS Feed
July 26, 2023
The customer service is top-notch. I think it will work if they keep working with us to get the app where it needs to be.
Such a pity to see that our app didn't work well with your theme. However, kindly understand that Pipeline is a custom theme which is provided by a 3rd-party provider on Shopify. Also, every theme has its own structure and every site has its own 3rd-party apps installed. Thus, you can reach out to us for further assistance and our team will for sure help you out. Hope you will give us another chance assisting much further on this. You can contact us at [email protected] or via our Live Chat icon from the app and our agent will be right there.
July 5, 2023
Great, great app! It was just what I was looking for and the support is also great - communicative, easy and fast.
Thank you so much for your 5 star rating! We really appreciate you taking the time to write such a positive review. We are especially thankful that you found the app to be what you were looking for and that you found the support communicative, fast, and easy to work with. Thanks again!
July 4, 2023
First-class service, Jolie every time in the city to help me solve the problem. I like this app and recommend this app.
Thanks so much for your 5 star rating! We're so glad to hear you enjoy using our app and that the agent is always so helpful in providing great service. We really appreciate your review and recommendation.
July 3, 2023
Tech support for the app was responsive and solved my issue (user error) quickly. And the app does what it says it does. 10/10
Thank you for your 5 star rating! We're thrilled to hear that our tech support was responsive and quickly solved your issue. We're also delighted to hear that the app does exactly what we claim it does. We genuinely appreciate your feedback - thank you!
July 3, 2023
This is an essential app. Quick and easy to install and configure with our custom theme and very ably supported by a decidedly responsive, considerate and thoughtful team. We cannot enthuse enough about our experience using this product which introduces valuable new features with every update. We highly recommend it to all considering its use and are an extremely satisfied customer! 5 star!
Thank you for the wonderful review and for awarding us a 5 star rating! We are honored that you have had such an excellent experience with our app. It is our top priority to continue delivering on our promise to offer a great user experience supported with helpful, considerate, and responsive customer service. We thank you for your enthusiasm and recommendation of our product.
July 1, 2023
This is an essential app. Quick and easy to install and configure with our custom theme and very ably supported by a decidedly responsive, considerate and thoughtful team. We cannot enthuse enough about our experience using this product which introduces valuable new features with every update. We highly recommend it to all considering its use and are an extremely satisfied customer! 5 star!
Thank you for the wonderful review and for awarding us a 5 star rating! We are honored that you have had such an excellent experience with our app. It is our top priority to continue delivering on our promise to offer a great user experience supported with helpful, considerate, and responsive customer service. We thank you for your enthusiasm and recommendation of our product.
June 30, 2023
Wow, really super fast reply when I had question. The support team is amazing and helpful. This app works well and does what it should - excellent!
Thank you so much for your glowing 5-star review! We are thrilled to hear that you find our customer service and app to be of excellent quality. We appreciate your kind words about our quick reply and helpful support team. Thank you for your endorsement!
June 29, 2023
I am satisfied with the quick response and kindness. It works very well and makes your site look great.
Thank you so much for your 5-star rating! We are so glad that you were satisfied with our quick response and kindness. We really appreciate the positive feedback and the fact that you thought our site looked great. Thank you again for your rating!
June 26, 2023
Excellent support, even when I'm on the free plan, Jolie and her team member still spend time to investigate and custom for our site. Highly recommened!
Thank you so much for your 5-star rating! We really appreciate that you noticed our commitment to providing excellent support even when our customers are on our free plan. Your kind words mean a lot to us. Thank you!
June 21, 2023
Issues are to be expected with any app, of course. However, for us, what dictates the continual use of an app after it's installed is how the devs of address the issues and the speed at which they do so. I can confidently say that Jolie and the devs have promptly fixed not only the small issues that have come up, but have helped us already with over 10-20 small customization-related things. They have gotten our site exactly where we want it. Small issue - All of our product pictures are 16:9, so when we are on the sample page positioning the location of the labels in the app settings - it stretches our product photos to 1:1 and this makes it sort of difficult to determine where the label will actually show up, but there is a workaround we were able to do for this pretty easily. Overall we certainly recommend this app. 5/5
Thank you for your 5-star rating! We are thrilled to hear that the agent and our team have helped you with your customization-related needs and that the app is working well for you. We are also glad that you found a workaround for the small issue you mentioned. It means a lot to us that you recommend our app to others. Thank you for your valuable feedback, we truly appreciate it!
July 20, 2023
The app is very useful for us, especially during the sale season. Jena from the support team is always attentive and professional, and she assists with every technical issue or question. Though the app suffers from bugs quite often, Jena is always eager to solve them.
Thank you for taking the time to let us know of your experience with the latest software update. We are sorry to hear that some functions are not working anymore but we got your notice and we will for sure help you to deal with this properly. We understand your frustration and appreciate you bringing it to our attention. We are always trying to find ways to make our users experience better, so this feedback is invaluable. Also, we will soon send over again a collab request and the team will fix this as top priority. Again, so sorry for your experience!
June 20, 2023
Excellent and reliable support team! The app is superb! Works well with our shopify theme and have great choices to personalize each label and badge.
Thank you so much for your 5 star rating! We are immensely grateful that you are finding the support team to be excellent and reliable, and that you believe the app works well with your Shopify theme. We are thrilled that you appreciate the great choices we provide to personalize each label and badge. Thank you again for the positive review!
June 19, 2023
I tried to add badges to my site by myself and it took me hourssss and I wasn't happy with the results. The app is super quick and easy to use! I added all my badges within an hour and their customer service is super speedy solving my issues. I would definitely recommend this app.
Thank you so much for your 5-star rating! We are delighted to know that you have had a great experience using our app. We are so glad that you were able to add all your badges in just one hour and that our customer service team was able to swiftly resolve any issues you had. We appreciate your kind words and your recommendation. Thank you for taking the time to share your feedback with us.
June 19, 2023
the customer service is the best! they respond promptly. the features easy to use. I like it. Thank you for your assistance
Thank you so much for your 5 star rating! We are thrilled to hear that you've had such a great experience with our customer service and that the features of our product are easy to use. We appreciate your assistance and your positive review!
June 16, 2023
Straight forward UI with lots of options. Good variety of pricing options depending on your needs that I feel are pretty fair. I had a small issue where the labels I made were not showing up 100% of the time. I contacted their support and in under 24 hours they helped me identify that my current theme despite being a stock one wasn't officially supported, and they updated their app to fix it. If that's not 5 star worthy I don't know what is. Thank you for the level of support you offer on your app.
Thank you so much for your 5 star rating! We are glad to hear that you appreciate our straight forward UI with lots of options and the variety of pricing options. We are extremely thankful for the level of support and feedback you gave us, and we are glad we were able to get your issue resolved in under 24 hours. Thank you for your kind words and support!
June 15, 2023
We are using the free version for now and at first we couldn't display the badges on our website, probably due to our theme, but Jolie was super helpful and reactive, and made everything perfect. Thank you Jolie. Great support!
Thank you so much for the 5 star rating! We really appreciate you taking the time to leave your positive review. We are so pleased that our agent was able to help you out and make everything perfect. We are truly grateful for your kind words and thank you for your great support.
June 15, 2023
Easy-to-use features (even the free version). Truly helpful and responsive support team. Very much appreciated! Special thanks to Jolie for her great assistance.
Thank you so much for your 5 star rating! We are very glad you find our easy-to-use features useful, and appreciate your kind words on our responsive support team and our agent. We really appreciate your feedback. Thank you for your support!
June 13, 2023
i want to give this app a lot of praise. The app itself is great, but the support is amazing. Jennie in particular, she was very friendly, helpful and was able to resolve my issue within a few minutes, which saved us a lot of time. I can only recommend it and would like to say thank you for the competent staff.
Thank you for the 5 star rating and your kind words! We really appreciate the fact that our app and staff have been able to help you and that it saved you a lot of time as well. We are glad to hear you can only recommend our app and thank you for the kind compliment for our competent staff.
June 12, 2023
I like the customization possibilities of the labels. It just could have more functions in the free plan. Jena did a great support!
Thank you for your positive review and for giving us a 5-star rating! We are delighted to hear that you enjoy the customization possibilities of the labels and appreciate our agent's great customer support! We aim to provide the best possible experience for our users.
June 9, 2023
Thank you for the help. Very fast team. Thanks to Jolie for the suport and her developer. They solve the problem like was nothing.
Thank you very much for your 5-star rating. We are glad to hear that you had a great experience with our team. We truly appreciate your help and support. Thank you again!