Shopify Product Network
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The app is a bit out of control. You have no control over which products show up on your site. They show related products, but some of the products weren't even related. You could exclude by vendor, but not by product. You don't even know what vendors are on because there's no list in the admin for the app. I'm sure Shopify will fix this in the future, but I don't recommend using this app until that controllability is integrated into the app admin.
Thank you for this feedback. You're right that the app works differently than you expected. Product Network recommendations are relevant to the collection or search query and are dynamic so you won't see a fixed catalog. We understand this isn't the level of control every merchant needs. If you prefer to handpick exactly which brands and products show on your store, Shopify Collective is built for that use case. We appreciate you trying Product Network and sharing what didn't work for your business.
Promising concept, but several important questions remain: How does shipping work, and which store’s shipping policy applies? What sales or referral fees does Shopify charge for Product Network transactions? Are product image ratios standardized? Some images don’t appear compatible with existing themes. Who is responsible for customer service and post-sale support? Since checkout occurs on our store’s website, are these sales counted toward our revenue? If I choose not to install or enable the app, can other sellers still link to or distribute my products if they activate it on their end? Suggestion: If it were up to me, I would move this toward an Amazon-style model. Keep the concept exactly as is, but when a customer clicks a product, redirect them to the originating store to complete the purchase. This makes it clear to the customer that they are buying from a different brand, functions more like an advertisement, allows the referring store to earn a commission, and lets the product owner retain full control over checkout, branding, and customer experience.
Customers do not understand that they are placing multiple orders in one checkout. They go to one site, add products to the cart and think it is all one order. This creates confusion due to multiple charges on CC and shipping charges. Customers do not get discounts on products from other stores even though they put a discount code at checkout. If other stores mess up the order, customers do not know who to reach out for assistance. Shopify provides very little information regarding orders and how commissions are calculated. There is very limited ability to choose what will be advertised on the site and many products are unrelated.
Thank you for raising this. We understand the multiple-merchant experience can be confusing for customers. A few clarifications that might help: "Sold by" badges now appear on product pages, and customers receive separate order confirmations from each brand. You can see which merchant fulfilled each order in your order details to help route customer service inquiries. We're continuously working to improve the checkout experience. Recommendations AI-powered and will change depending on the placement and search query. We encourage you to exclude competitors and otherwise the algorithm will source the best products for the customer in the moment.
I need a way to suppress product network from certain collections and it seems to be an all or nothing approach.
Thank you for this feedback. You're correct that collection-level control isn't available yet, but we hear you, this would be valuable. In the meantime, you can choose which placement types to use (collection pages, product pages, thank you page, order status page). If collection pages aren't working for your store layout, try disabling that placement and using one of the other placements such as, search, email, post-purchase placements instead. We appreciate you sharing what would make this more useful.
I can't manage the app. I just get a problem loading page error. There is a technical problem with product network that has prevented this page from loading. I want to manage what's see on my store. A lot of these products shown right next to mine would be a cheaper t-shirt or similar. I want other products to be around the same price range.
Thank you for reporting this, and we're sorry you experienced loading issues. We've made improvements to the app's stability and performance since then. Regarding price matching, we understand your feedback and we're working on this. If you're still experiencing technical issues, please reach out through the app's support channel so we can help troubleshoot.
Totally confuses customers and employees alike.
Thank you for this feedback. We'd like to understand what's causing confusion so we can help. Are customers unclear about the multi-merchant checkout experience, or is your team having trouble managing the orders? A few things that might help: "Sold by" badges now appear on product pages to show when products come from other merchants, and you can see which merchant fulfilled each order in your order details to help route customer questions. If you're open to sharing more details about what's confusing, please reach out through the app's support channel. We want to make this work better for both you and your customers.
It's a great way to extend your reach as well as earn advertisement placement income without modifying your website. My only issue is with Collection placement. If you choose to have Network products appear in your collection they will appear in all of your collections. I would rather be able to pick and choose which collections I'm okay with other products showing up in.
Imported Products are placed wherever. Products can not be placed at a proper place. If your website is like mine, and you only get customers after a specific product only. I do not recommend this program. Made .89 commission in Month of November, Nothing Month of December.
Thank you for sharing your experience. It sounds like the collection page placement wasn't right for your store. We'd recommend trying the thank you page or order status page placements instead, these show personalized recommendations after purchase and keep your main store focused on your own products.
so fat I got 36 dolor of commission and lets see how will that work out for our store
Products will not add to cart, random brands start appearing and it takes way too much time to keep excluding individual brands, brands I was VERY excited about having starting disappearing without reason....Unfortunately, customer service in the app was not any help when I tried to resolve the issue. I had high hopes for this app but will be removing it from my store.
Thank you for sharing this, and we're sorry the app didn't work as expected. The issues you described, products not adding to cart and brands disappearing, shouldn't happen, and we'd like to investigate. If you're open to it, please reach out through the app's support channel so we can look into what went wrong. If you're looking for a more curated approach where you control which brands appear, Shopify Collective might be a better fit for your store.
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