OPTIS Product Options, Variant
Personalize product options variant option w/ text box, add on
Rating
4.9
feedback
1,987
chart
#142
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
28%
-
Less than a month
32%
-
Less than a year
22%
-
More than a year
3%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with a common theme being the exceptional customer service provided by the support team. Users have praised the app for being easy to use, user-friendly, and effective in managing product customizations. The quick response times, helpfulness, and responsiveness of the customer support team have been highlighted as a major strength of the app. Users have also appreciated the app's features for customization, smooth setup process, and the ability to offer complex customization options without complications. Overall, the app has been described as reliable, efficient, and highly recommended by users.
Highlights
Review RSS Feed
All reviews
Feb. 27, 2026
Great app and great support. I had an issue implementing the in-cart edit and the dev team both helped me with that as well as fixed some visual issues to make the website look professional. Highly recommended!
Thank you so much for the wonderful review ⭐ We’re really glad to hear that our team could help you successfully implement the in-cart edit feature and polish the visual details to keep your store looking professional. That’s exactly the experience we aim to deliver. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!
Feb. 27, 2026
I have a low volume store and had one add on total I wanted. I chose this app (two years ago roughly) because it offered a few add ons for free, this was a perfect match for me, gave me the add on I wanted and was no charge since I have a low volume store. The add on worked fine this entire time, I was happy with it. I went to adjust the price of the add on today and found it would not allow me to change any settings at all in the app, I chatted with customer service and they said they changed it and now the only way to edit settings is to select a pay plan. When I signed up it said free forever with certain features, which I am still within. I understand they have grown and now want to charge people for certain things but this should only effect new users/installs, not current users in my opinion. You made claims up front and then just pull the rug out from under you. Support tries to claim all the features I had are still available for free but you can't change anything, everything is grayed out and says you have to have a paid plan in order to edit them. This is a bait n switch imo.
Thank you for taking the time to share your experience and for being with us for nearly two years - we truly appreciate your long-term support as one of our early users. As the app has grown, we’ve transitioned to a paid model to maintain development resources and continue improving the product in line with Shopify’s evolving platform. For early users, we do provide a special discounted offer, and importantly, all of your existing setup remains fully intact when moving to a plan - nothing you’ve configured will be lost. We completely understand your concerns and have reached out to you directly to better understand your situation and discuss this further. We truly value your support and hope to find a solution together.
Feb. 26, 2026
Uso questa app per diversi siti che gestisco, anche per quello personale. È un'app fantastica ma si distingue dalle altre perchè ha un servizio di assistenza eccezionale, super veloce e pronto a personalizzare l'app in base alle richieste e le necessità del sito. Hanno implementato funzioni incredibili che non esistono in nessuna app in tutto lo store, senza sovrapprezzi e in pochi minuti. Eccezionale. Se avete qualsiasi dubbio non esitate a contattarli per qualsiasi richiesta e vedrete che tutto è possibile!
Grazie mille per questa recensione straordinaria ⭐ Siamo davvero felici di sapere che utilizzi l’app su più siti - incluso il tuo personale - e che la tua esperienza sia così positiva. Le tue parole sul nostro servizio di assistenza ci riempiono di orgoglio: lavoriamo ogni giorno per essere veloci, disponibili e pronti ad adattare l’app alle esigenze specifiche di ogni store. Sapere che apprezzi le funzionalità personalizzate e l’impegno del nostro team significa tantissimo per noi. Grazie ancora per la fiducia e il supporto continuo - siamo sempre qui per qualsiasi necessità!
Feb. 26, 2026
Thank you so much for the 5-star review ⭐ We truly appreciate your support and are very happy to hear you’re having a positive experience with the app. It means a lot to our team and motivates us to keep improving every day. If you ever need any assistance, we’re always here to help!
Feb. 25, 2026
Great application, but more importantly, phenomenal customer service team always willing to help. Really appreciate working with them!
Thank you so much for the amazing review ⭐ We’re thrilled to hear that you’re enjoying the app - and even more grateful for your kind words about our customer service team. It truly means a lot to us to know you appreciate working with us. We’re always here to help and look forward to continuing to support you!
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