OPTIS Product Options, Variant
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Quick response with the information needed and the right help
The customer service is out of this world! Thanks Lin.
Thank you VERY MUCH
We truly appreciate your support and kind words. If you ever need anything, don’t hesitate to reach out - we’re always here to help 😊
Very very helpful! Great app with great service
Thank you so much for your kind words! We’re really glad to hear you find the app helpful and are happy with the service. We’re always here to support you - feel free to reach out anytime if you need anything 😊
Great App as far as I can see. And very good support!
Thank you so much for your kind feedback! We’re really glad to hear that the app is working well for you so far and that you’ve had a great experience with our support. We’re always here if you need any help as you continue using the app - don’t hesitate to reach out anytime 😊
I am new to building a website with Shopify and Optis Product Options has helped with any and all questions I've had. All of the live chat operators have been polite, friendly and fast.
Christine from OPTIS was honestly unreal to deal with. I jumped on support because my add to cart wasn’t working and it felt like the app and Shopify weren’t talking to each other at all. She responded straight away, super friendly, and didn’t muck around. She jumped into the store, identified the issue quickly, and had their dev fix it on the spot. On top of that, she helped clean up a few things like duplicate fields, button styling, and even walked me through setting up options properly for group bookings. Nothing felt too hard and she just kept working through everything until it was sorted. Proper legend, made the whole process easy and stress free.
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support. If you ever need any help or have feedback to share, feel free to reach out - we’re always here for you 😊
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support. If you ever need any help or have feedback to share, feel free to reach out - we’re always here for you 😊
We needed a third-party app, as our products require more options than Shopify's native feature allows. The app works well and performs exactly as described. When we needed to add an advanced feature, the team was incredibly helpful and responsive. They replied to our requests within minutes (even on a weekend) and implemented changes to our store quickly. We definitely recommend this app and the team behind it. Thank you again for your help and your outstanding customer service. It's much appreciated.
Thank you so much for your detailed and thoughtful review! We’re really glad to hear the app is meeting your needs and helping you go beyond Shopify’s native options. It means a lot to know that everything is working as expected, and that our team could support you quickly - especially when it came to implementing advanced features. We always aim to be as responsive and helpful as possible, so your feedback truly motivates us. Your recommendation and kind words about our customer service are greatly appreciated. If you ever need anything else, don’t hesitate to reach out - we’re always here to help 😊
Cassie was very nice and helpful! The options were easy to set up and works like a charm!
This app has great options and if you have problems, they are there to help get you set up correctly!
It has great options. I wish some of the advanced ones were included. But I can live without those for now. Very Helpful tech support!
Thank you so much for your honest feedback! We’re really glad to hear you’re enjoying the available options and that our tech support has been helpful. We understand your point about some advanced features not being included yet, and we truly appreciate you sharing that. Feedback like yours helps us improve and prioritize future updates. If you ever need any assistance or have suggestions, feel free to reach out - we’re always here to help 😊
Great app! Lovely customer service. all the options are great
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying the app and finding the options useful. It’s also great to know you had a lovely experience with our customer service - that means a lot to us. If you ever need any help, feel free to reach out - we’re always here for you 😊
Excellent customer service! They patiently helped me through various issues across 2 different customer service agents on 2 different days. Their support systems seem robust.
Great app, easy to set up and works perfectly on the storefront. Support team was super responsive and helpful — solved my issue within minutes. Highly recommend!
Thank you so much for your wonderful feedback! We’re really glad to hear the app was easy to set up and is working smoothly on your storefront. It’s great to know our support team could resolve your issue quickly - that’s exactly what we aim for. Your recommendation truly means a lot to us. If you ever need anything, feel free to reach out - we’re always here to help 😊
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