OPTIS Product Options, Variant
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Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support - it means a lot to our team. If you ever need anything, we’re always here to help 💙
Easy to use from day one and works exactly as it should, even with a paid theme. Whenever I had a question, the support team was always there to help. Definitely recommend it!
Thank you so much for your wonderful review! 😊 We’re delighted to hear that the app has been easy to use from day one and works smoothly with your paid theme - that’s exactly what we aim for! It’s also great to know our support team has been able to assist you whenever needed. Your recommendation truly means a lot to us. If you ever need anything, we’re always here to help 💙
I really wanted this to work smoothly, but my experience has been quite frustrating. I built a custom solution myself because managing preorders through the app was very time-consuming. For every product variant, I had to manually set things up just to show “preorder” when stock hits zero. If you have a large catalog, this becomes extremely difficult to manage. A simple automation — like automatically switching to “preorder” when variant quantity is 0 — would solve everything, but unfortunately, that functionality is still missing. I even upgraded to the platinum plan expecting better support or features, but nothing really changed. Another issue is with the “Buy with Shop” button. Instead of directing users to a sign-in page first, it sends them straight to checkout, which disrupts the normal customer flow and creates confusion. In the end, I had to fix everything on my own. I appreciate the idea behind the app, but it still lacks some basic, essential automation features that would make it truly useful for store owners handling multiple products.
Hi Annam Ahmad, First, regarding the preorder functionality: we completely understand your expectation for automatic switching when inventory reaches zero. However, this type of workflow falls under a more specialized preorder system. As mentioned in our previous conversations, our app focuses on product options and customization, and while we can help adjust the display (e.g., showing preorder on Add to cart button), full preorder automation typically requires a dedicated preorder app. We did our best to support and provide possible workarounds, but we understand it didn’t fully meet your needs. Regarding the “Buy with Shop” button, we didn’t receive any report about this issue during your usage. In most cases, our app follows Shopify’s default checkout flow and does not override or alter the behavior of accelerated checkout buttons like “Buy with Shop.” Had we known earlier, we would have been more than happy to investigate and assist further. We’re sorry that the app couldn’t fully deliver the experience you were expecting. That said, we’re glad we were able to provide a solution and compensation during the process. Your feedback is valuable to us, and we’ll continue improving the app to better support merchants with more advanced needs in the future. Best regards, OPTIS team
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support - it means a lot to our team. If you ever need anything, we’re always here to help 💙
OPTIS was overwhelming at first. Especially using an IPAD. I reached out to support and Cherry from Optis answered right away. She was so patient with me. She walked me through it step by step. I still need to become more familiar with the app but the support staff was incredible. thank you so much. It meant a lot how responsive you were Cherry and didn't leave me waiting long periods of time.
Thank you so much for your thoughtful review! 😊 We completely understand that getting started can feel overwhelming at first especially on an iPad so it truly means a lot to hear that our support could make the experience easier for you. Cherry will be so happy to hear your kind words! We’ll be sure to pass along your feedback to her - she’ll really appreciate it. If you need any more help as you continue exploring the app, don’t hesitate to reach out. We’re always here for you 💙
Great app for helping us with our product personalisation options and creating a new way to display add ons, with a super responsive and helpful team who are always on hand to help no matter what time or day
Thank you so much for your amazing review! 😊 We’re delighted to hear that the app is helping you with product personalization and creating a better way to display add-ons - that’s exactly what we aim for! It also means a lot to know our support team has been responsive and helpful whenever you need us. We’re always here for you, no matter the time 💙
installed and forgot to activate it but went on live chat and it wad all set up in 5 minutes, Amazing customer support from Lin.
Thank you so much for your kind review! 😊 We’re glad everything could be set up quickly for you - that’s exactly the experience we aim to deliver. Lin will be so happy to hear your feedback! We’ll be sure to pass along your kind words to her. If you ever need anything else, we’re always here to help 💙
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support. If you ever need anything, feel free to reach out - we’re always here to help 💙
I only marked 4 stars, because no one is perfect. That being said, they are as close to it as I have found so far. Had another customization app that was just not working, tried Optis, and everything worked as described and much more intuitive than the last, and where I found issues (usually because I did something wrong) their customer service helped me immediately. Even going so far as to correct the visual aesthetic the way I wanted. So far they are the best I have found and would recommend to anyone looking for option customization for their Shopify Pages. Thanks Optis
Thank you so much for your thoughtful and honest review! 😊 We really appreciate your kind words. It means a lot to hear that OPTIS has been a better fit for your needs and that you found it more intuitive compared to your previous app. We’re especially glad our support team could assist you quickly and help adjust the visuals to match your expectations. That’s exactly the kind of experience we aim to deliver. Your recommendation truly means a lot to us. If there’s ever anything we can improve or support you with further, please don’t hesitate to reach out - we’re always here to help 💙
One of the very few apps we pay for right now. Given our products it's not practical to make tons of variants so this is pretty vital to how we handle upgrades and modifications. And Cassie from their team helped us out today getting a nonsensical bug with the email formatting fixed.
Thank you so much for your kind words and for choosing to use our app! 😊 We’re really glad to hear that OPTIS has been a valuable solution for handling your product upgrades and modifications that’s exactly what we aim to support. Cassie will be so happy to hear your feedback! We’ll be sure to pass along your appreciation to her - she’ll really appreciate it. If you ever run into anything else or need further assistance, don’t hesitate to reach out. We’re always here to help 💙
Great app features and prompt, straightforward support. The conditional logic makes the product page much cleaner.
Thank you so much for your kind feedback! 😊 We’re really happy to hear you’re enjoying the app features and finding our support prompt and helpful. It’s great to know the conditional logic is helping make your product pages cleaner - that’s exactly what we designed it for! If you ever need anything, we’re always here to help 💙
So far I haven't experienced any problems. Still need to explore properly
Thank you for your feedback! 😊 We’re glad to hear everything has been running smoothly so far. Take your time exploring the app, and if you have any questions along the way, feel free to reach out - we’re always here to help 💙
Muy rápidos contestando y resolviendo todos mis problemas.
Thank you so much for your kind words! 😊 We’re really glad to hear that our team could respond quickly and help resolve all your issues. That means a lot to us! If you ever need anything else, we’re always here to help 💙
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support. If you ever need anything, feel free to reach out - we’re always here to help 💙
fast response. Quick fixes on nearly everything I have contacted them about.
Thank you so much for your kind feedback! 😊 We’re really glad to hear that you’ve had a great experience with our fast responses and quick fixes. That’s exactly what we aim for! If you ever need anything else, don’t hesitate to reach out - we’re always here to help 💙
Great app! I reached out on chat and Katlyn helped me solve everything in about 10 minutes and we were up and running. Highly recommend.
Thank you so much for your amazing review! 😊 We’re thrilled to hear everything was up and running quickly for you - that’s exactly the experience we aim to deliver. Katlyn will be so happy to hear your kind words! We’ll be sure to pass along your feedback to her. Your recommendation truly means a lot to us. If you ever need anything, we’re always here to help 💙
Great app and excellent support!!
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying the app and our support. It truly means a lot to us! If you ever need anything, we’re always here to help 💙
great customer service and very responsive app.
Thank you so much for your kind feedback! 😊 We’re really glad to hear you’re enjoying both our customer service and the app’s responsiveness. That means a lot to us! If you ever need anything, we’re always here to help 💙
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support - it means a lot to our team. If you ever need anything, we’re always here to help 💙
Great service, quick response
Thank you so much for your kind words! 😊 We’re glad to hear you had a great experience with our service and quick response. It truly means a lot to us! If you ever need anything, we’re always here to help 💙
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