Hulk Product Options

May 2, 2023

It's hard to contact them online. I wish their customer service could respond a little faster. Discount codes are not available on my product page because of their custom options feature. This incident took a huge toll on my business.

March 20, 2023

Would have loved this app if it was compatible with Zapiet Pickup and delivery app. Im going to find another compatible app. It would be nice if there was a page dedicated to incompatible apps. I would not have spend time testing this app.

April 14, 2023

Support is half and half depending on the person, requirements are met and sometimes the knowledge of the support does not meet the standards of expectation. Whilst more technical queries are handled well, simple questions differ, that do not need 'copy and paste' answers can be easily solved if looked at properly instead of searching for an answer through their database but actually looking at the personal problem in more detail. After a few minutes of investigating the problem yourself, you can find the answer to the problem faster than the support telling you to read a whole article which does not even solve your problem. The app is overall good and has many features however there are some common e-commerce features that are commonly used but not implemented in the tool, the support can be better from the perspective view of subscribing more than once on an Enterprise plan.

Jan. 6, 2023

Great app, but unfortunately if you use the Text Box option, there cannot be any line breaks in the Buyers text. This means it comes through to us as a messy, block paragraph of text which isn't usable for us. If they fixed this in the future, I would definitely rejoin!

Nov. 25, 2022

I wish I would've known that an automatic discount doesn't work with BOGO deals before black friday. It ruined my entire sales day since the code wouldn't work since it was auto and a buy x get y. The customer service rep Nisha was great though

Aug. 25, 2022

La aplicación era bastante buena pero dejó de funcionar de un día para otro. Escribimos al chat y no responden.

July 2, 2022

This is not a bad app but I feel the interface could be modified to make customization service easier

May 31, 2022

I like the app for adding unlimited choices to my products. However when using pricing it doesn't work with other apps like sezzle or even automatic discounts. It really makes it harder for me to run sales.

Dec. 16, 2021

advertised as having a free option, the free option is now $8.90/mo after 14 day trial. Still worth it - but kinda sucks to have the basic plan taken away and still advertised as available for free.

March 8, 2021

I have updated my review as I have now got this app working and it appears to be performing well. I did have quite a few issues with the app functionality at first which I managed to fix myself - it turned out to be a cookies issue. It was a bit frustrating trying to explain my concerns to the technical support staff who did not fully understand the scope of the problems I was experiencing but we got there in the end and the app appears to be doing what it should now.

March 3, 2021

I love the app when it works. I've had several issues with swatches disappearing, upcharges not charging and things just breaking sporadically, However they do always seem to fix the issues and I'm thankful for that but I just don't understand why things keep breaking and I have to reach out every so often.

Nov. 24, 2019

My store have many products and each product have multiple options, with Infinite Product Options from HulkApps, it really help me a lot on my store setup, save time and money :) And the support is fast and very helpful, they really listen to customer and always improve the feature! Updated Review: I downgrade it from 5 star to 3 star because the product options can't display correctly for people in Russia and China. Support unable to fix it and I lost many sales due to this problem.

March 18, 2019

Installed the app but could not figure out how to utilize it. I called Shopify asking for help then they referred me to the Hulk Apps phone number hotline which did not work, ended up removing the app and switching to custom product options by Bulk Apps. They walked me through the process and set up my variants.

Feb. 14, 2019

Had some issues during the setup process where my listings wouldn't sync, but with admin access, they were able to correct the problems at no charge!! I am now very excited to finish setting up my online store and launch soon. - there are still issues with syncing, but they are currently working on a resolution. Once fixed, I'll update my star rating.

Dec. 14, 2018

The app is setup well and easy to implement, however the REQUIRED option for a variant is no working properly. Customers are able to add a product without choosing an option. Very frustrating and disappointing. I have written to their support several times about this, with no resolution. Will be looking elsewhere for a variations solution.

Oct. 11, 2018

The app works fine. Installation is ridiculous. I emailed for support on instal and adding my option set to my item. They finished the install, which was helpful, but then they attached my option set to the wrong item. They sent me a screenshot saying this was "a test" but they left it attached to the completely wrong product! I will continue to use the app, but customer service is a joke. I feel like they are on autopilot and just aren't really paying attention.

Oct. 10, 2018

I thought it is a good app to help us to provide more choices to customer. However , we face some problems after installing this app. So sad that 72 hours past , we don't get any reply . If we install this app , our page will occur errors .

July 24, 2018

I am new to Shopify and how you have to add Apps to get the functionality I typically find standard in other carts I've used. I needed expanded Options and the Hulk Apps Custom Product Options was the only "free" choice I saw. Since I didnt' understand how to use their product (they should provided a more detailed description of this) I didn't see any changes when I installed the app. Each ticket exchange took 2-3 days for a proper response. I now see how to use this App and will see if it is a good fit for my store. I was generous on the rating since this is a Free item.

Oct. 8, 2018

Didnt like this app at all. Ended up choosing a different app. This one was not user friendly and had too much confusing coding going on. I gave up and switched to a much easier app. ***Update- Found out this app left coding on my theme which cause some of my features to not work. Had to work with my theme provider to have it removed so my site would work again. I'm avoiding all Hulk apps now thanks to the frustration.

Oct. 20, 2019

I have been using this app for some time and it's great when its working. But any change and it bugs out. I have just updated my theme on the 19th and sure enough its no longer updating prices in cart. The new theme (Narrative) also doesnt seem compatible on the lap top version as the options are not scrolling with the screen. I sent through a support ticket straight away and have put our site on password protect until its fixed and unfortunately its now monday 21st inching closer to lunch time and our site is still down with no one from support returning my emails to help. Every minute the site is down we're losing sales and if not resolved in the next couple hours I think i'm going to have to uninstall and look at other options so I can get our site back up. Please help ASAP!!