Hulk Product Options

Dec. 22, 2022

Great app with really great customer service support. I've been using this app for over a year now and have had a couple of problems here and there but was very pleased with their customer service. They are pretty good about getting a response back to you within the same day and offering help, installation, coding, etc.

Dec. 22, 2022

Really good app. I had a few issues with configuration and settings and I reached out via chat, I received so much help, fast and efficient. I've had the best experience with the support team. In one day, I have installed and uninstalled 12 different apps for product variations and this is by far the best one. I will use this app for all my other websites. Thank you!

Dec. 21, 2022

Thank you for your wonderful support. Correspondence is also polite and quick. A very reliable developer.

Dec. 16, 2022

The installation is a great advantage for my business - handling custom options. The installation is a little complex but well structured. The feedback and response from the HULK team is 100% perfect. I am very satisfied.

Dec. 15, 2022

Incredible customer service delivered in a timely manner and available 24/7. I would recommend this app to anyone trying to create custom products.

Dec. 10, 2022

Simply an Amazing app. Very easy to setup options (with pricing) and option sets to assign to individual items/all items. The support has been great and responsive to all of my questions! Thank you Amit for your help!

Nov. 2, 2023

Wonderful customer service! The app is solving all of our customization problems for our complex products. Mehmed is great!

Dec. 8, 2022

オプション設定のアプリの中でベストアプリだと思います。 オプション表示の条件設定やファイルのアップロード、選択肢によって価格を変更するなど、かなり複雑なオプション設定までできてしまいます。複数のアプリを試しましたが、このアプリが一番多機能かつ設定が簡単にできました。個人的には、写真をポップアップ表示する機能が気に入っています。 一部、日本語に対応していない箇所がありましたが、サポートへ依頼するとカスタムでjavaScriptを書いて直してくれたりと、サポートも大変親切で助かりました。

Feb. 9, 2023

Great support from Sanjaysinh and Nisha, clearly laid out the features and steps to take and any concerns for the product to my questions. It is a great feature to Shopify to use as some stores require a lot of product options and the base Shopify does not offer this.

Dec. 6, 2022

A+ Customer Service in helping me understand how to use the app! They are really quick in responding and have answered all my questions. Only wish there was a way where we don't have to unclick a swatch in order to choose another swatch, makes it a little confusing on the consumer side.

Dec. 5, 2022

customer service is very helpful, and love the demo on the communication. thank you so much team. have a nice day

Dec. 1, 2022

Really good APP, but most importantly their help was quick and friendly. Always lovely to deal with. Thanks

Nov. 30, 2022

WARNING this app does not work with shopify discounts. I lost a lot of sales due to this plug in not working with shopify in any shape or form. I talked to Hulk customer service and their was nothing that could be done to make it compatible with my site unfortunately

Nov. 29, 2022

This app and the team have been more than amazing. So helpful and willing to do as much as possible to support their customer. We are using Hulk Products Option App and many others for months and we have never been disappointed. Definitely recommend them and their products/apps.

Nov. 27, 2022

I want to thank you for the quick response and the professional service I received from Eldin from your support team I had a problem with displaying the product options on the website and he solved the problem

Nov. 25, 2022

I wish I would've known that an automatic discount doesn't work with BOGO deals before black friday. It ruined my entire sales day since the code wouldn't work since it was auto and a buy x get y. The customer service rep Nisha was great though

Jan. 27, 2023

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out. - Poorly automated translation in their livechat. - When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again. - I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives: + Fast answers in chat. + They help with customization. + They help with installation. Negatives: - They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text. - Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products. It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements: - Fix for the priceformatting issue above. - Either remove the automated translation both in the app dashboard and livechat or drasticly improve it. - If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on. **UPDATE** It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening. +Since last review they have changed priceformatting +since last review they answered me and appologised wich i appreciate -There is still a few things to change/improve and i have sent them documentaion of this -Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon. Update 2023-01-27: I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Nov. 21, 2022

Customer service has been great since we installed this app. We have had quite a few questions, they have been quick to respond via chat and have solved all our issues so far.

Nov. 20, 2022

I use this app to bundle products in my store. As a startup, I needed help navigating the product. The support team were prompt and very helpful.

Nov. 20, 2022

Really Liking this app so far. the customer service is fantastic and fast, writing code for my store to add functionality i need within minutes. Only things i would improve is the pricing model, too many features hidden behind the highest tier, so it seemed a bit strange to have to upgrade to get access to basic functionality. But its worth it so far.