Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,893
chart
#722
All reviews
Rating Breakdown
Review RSS Feed
May 3, 2022
great customer service. great customer service. great customer service. great customer service. great customer service.
Thanks for the kind words! We are happy to support you and your business.
April 29, 2022
After uninstalling they are not willing to help with shop. I had to hire external shopify developer to uninstall app completely. IT IS BUGGING MY SHOP. they are ignoring me all the time. EDIT. No you did not contected me, liars :)
Hi there! Thank you for leaving us your valuable feedback. Please accept our sincerest apology. We looked over the chats and emails and concluded the app was successfully removed from all of your themes. Our manager has contacted you in hopes of amending the issues you were having.
April 29, 2022
I give my customers the possibility to personalize their purchase, a lot, maybe too much! and it wasn't easy to find an app which suited me. This totally did the job. In the last few days we had an issue with the app and received a PROMPT, CARING, THOROUGH assistance, which is not obvious. My dream would come true if there were a button "ADD TO ... OPTION" in the Shopify product creation mask.
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
April 28, 2022
I installed this app specifically so I could have a personalization box for customers who are placing orders. I found YouTube tutorials to walk me through how to use the interface. I rated this 4 stars because I don’t find the flow and language of the input intuitive. Once I got a custom field set up, I could not figure out why it wasn’t loading onto my listing despite a lot of research and also speaking with a shop owner friend who used this app. I had to contact customer service. CS was incredibly responsive and helped me quickly. Turns out the app had to be enabled in my theme. I’m newer to Shopify so this may be common knowledge but I didn’t see documentation about this step which is why I struggled. I’ll continue to use this and I am glad there’s a low-cost option for listing customization that has excellent customer service.
Thank you for leaving us your feedback! We love supporting you and your business. All of your suggestions will be put on an improvement list.
April 27, 2022
Easy to set up product options and variants. Currently using the free plan so it doesn't get better than that. Customer service is responsive and informative!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
April 27, 2022
Thank you Bhavya for great customer support. It was fantastic how you could log into my shopify site and make the necessary changes to improve the experience for my customer. I also appreciated that you went and found out the answer when you didn't know how - and successfully implemented the change. This is the best online support I have ever received. Thank you, Ginny
Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.
April 25, 2022
Nisha was beyond awesome. She identified the issue with my written message not showing on my products and resolved it quickly and provided screenshots of her findings. Very professional, I'm highly satisfied with the app and the customer service.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
April 22, 2022
Product options and additional features is always a daunting task but Hulk Product Options makes it a lot easier and their response time is sooo good to have!
Thank you so much for taking the time to leave us a 5-star review!
April 20, 2022
I have had a few issues with the app. 1. does not allow you to use special characters such as an apostrophe. This doesn't look professional on my website. 2. There was an issue with this app, which prevented customers being able to check out on my site for 4 days! Took 3 days to hear from support. When they finally got back to me, the issue was conveniently gone and they claimed they did nothing to fix it and they had no idea what i was talking about 3. Occasionally the product options do not show on my site, so customers place an order without being able to select their preferences. This interferes with having a seamless customer experience. 4. The inventory control didn't work for me and support was not helpful when I reached out
Hi there! Thank you for leaving us your valuable feedback. To answer your first concern I want you to understand that the reason why our application doesn't support the special characters such as (') inverted comma, (") double inverted comma, etc is that it conflicts with the coding language of the application. The inverted commas are used in the coding structure to define the values. We are sorry the service was not up to your standard, we will surely be happy to help you with any of the issues you are having.
April 18, 2022
Excellent customer service! Response time is quick and most importantly, they have resolved any and all my issues. Highly recommend them!
Thank you for your review! We're known for a quick turnaround with our support and we're glad that you received help at the right time.
April 18, 2022
Super fast help and support! I emailed support with a few questions and they were more than happy to help.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 15, 2022
Ho avuto bisogno di spostare la barra di opzioni del mio store. Intervento effettuato in pochissimo tempo con una grandissima disponibilità e gentilezza. Top!
Thanks so much for the kind words! We really appreciate the review and please let us know if we can help with anything else!
April 14, 2022
Very useful APP and great customer service! Respond to my issue in a short time. No worries to use it
Thank you for your review! We're known for a quick turnaround with our support and we're glad that you received help at the right time.
April 13, 2022
Great customer service! They responded to and resolved my issues within the same day of my submitted tickets.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 13, 2022
I love this APP!! It's so simple to allow customizations. I offer a ton of different shirt color options and needed something to allow customizations! It so simple to set up and use. Also, I had an issue with it not charging correctly, within an hour they helped fix it.
Thank you so much for taking the time to leave us this amazing review.
April 12, 2022
This particular app is a lifesaver, I have lots of options in my shop and this gives me a one step process to add them to my website. The technical help is always great and always very quick.
Thanks so much for the kind words! We really appreciate the review, and are so glad to have you with us on this journey! Please let us know if you need anything else! We are always standing by to help. :)
April 12, 2022
I have been looking for an app that will allow me to track my inventory while also upcharging per item size. I contacted support because I was having issues getting the app to configure on my own & within 4 hours they had the app configured to work with my website theme. The customer service was spot on & so far the app is doing exactly what I need it to do!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 8, 2022
We have use this app for a year. It bring a wonderful experience to our customer while they selecting their option. Customer service are patience and extremely helpful, always try their best to help us solving different of troubles. Great works!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
April 8, 2022
I cannot speak highly enough of this app or the support, they are both amazing. I have used this app for years with a regular Shopify theme, it worked great. I recently changed my theme and the theme was not fully compatible with the app and the price were not being updated in the cart, the support time spent a lot of time and effort getting this sorted for me, including instructing the theme developers what they needed to alter. Would 100% recommend for shops which have product options
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
April 6, 2022
fantastic app, development team was really fast and professional at helping integrate into our theme.
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.