Hulk Product Options
All reviews
The app does what it's supposed to do, but only after I reached out for help. Installing it was very difficult for me, since I don't know code very well. I had to let them have complete access to my account in order for them to edit it, which made me very uncomfortable. So far it's working though. So, overall I'm very grateful for this app.
Thank you for sharing your concerns. We admit that this app requires basiic coding knowledge, but our team is happy to install and setup the app on your behalf. We actually need limited permissions in order to enter your store. Hope you had a good experience using our app.
Great customer service. Within 24hrs our issue was resolved without lengthy chats and without frustration.
Thanks for the kind words.We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!
Firstly, I wouldn't even believe this app is free. On my website frpro.com I was able to do everything I wanted with just this app. At first I hated the Shopify's 100 variations limit, and then I found out I can use this app to have as many color options for each product I need and with the actual swatches, which is very cool. Later I needed to create an option for embroidery for some product which I was easily able to do with radio-buttons, drop-downs, textbox and I might use file upload as well. This app is amazing, I would suggest it to anyone who wouldn't like to pay $10-20 a month for an app like this. I had only one problem with the app. For additional charge for embroidery, the price wouldn't update in the cart, but after contacting the support, they were able to fix that very quick and now it's all perfect. I am so grateful to these guys. All recommendations.
Thanks for the kind words. We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!
Excellent customer support, great app! Thank you!
Thanks for the kind words. We really appreciate it.
Was looking for an app that could add an additional fee to a product if the customer wanted an add on feature. After installing the app, I set up the settings for the product I wanted. However, I ran into the issue with the theme integration. After following the manual integration, I found that my theme didn't have the same codes that where needed in order to get the app fully up and running. I contacted customer support who where nice and professional in their work. My ticket did need to be given to a developer to work on, but that even got resolved fast.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
I am new to Shopify and how you have to add Apps to get the functionality I typically find standard in other carts I've used. I needed expanded Options and the Hulk Apps Custom Product Options was the only "free" choice I saw. Since I didnt' understand how to use their product (they should provided a more detailed description of this) I didn't see any changes when I installed the app. Each ticket exchange took 2-3 days for a proper response. I now see how to use this App and will see if it is a good fit for my store. I was generous on the rating since this is a Free item.
Thank you and we hope you continue using our free (and now, paid) apps. :)
I am testing this free app from past few days and it had met most of my requirements. I ran into issues during installation and few functionalities were not working fine with my theme. However the Hulk Support team stepped in and fixed the issues. I would highly recommend this app. Try this app before you pay for any other app.
Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
Didnt like this app at all. Ended up choosing a different app. This one was not user friendly and had too much confusing coding going on. I gave up and switched to a much easier app. ***Update- Found out this app left coding on my theme which cause some of my features to not work. Had to work with my theme provider to have it removed so my site would work again. I'm avoiding all Hulk apps now thanks to the frustration.
We're sorry we couldn't match-up to the mark with our app and support service. We have updated our app and support guide since then, and we're sure your experience will be better this time. Do let us know if you need any assistance. Our team is capable to take care of your store's needs.
Excellent support for someone just trying out the free app trying to get it to work with our theme. If everything works out, I'd be happy to pay.
Thanks for the kind words. We really appreciate it. Regarding further concern please reach on mentioned email [email protected]
Discount code functionality at the check out page won't work, if you choose options with the additional cost with app. support team was top-notch !!!!!!!!!!!!!! highly recommend any of their stuff to anyone. Great product, great service!
Thank you for the nice review. Discount functionality issue has been resolved with the release of our app improvement update. Try it out and let us know if you need any help!
Really helpful, we had a slight spacing issue and they team helped us out! Thanks!
Thanks for the kind words. We really appreciate it.
48 hours + after install, still no support.
We're sorry that we couldn't reach-out to you on time. But we have streamlined our support service to an extent that we respond to our merchants within 3-4 hours, and also provide priority support to merchants who need things done without any loss of time. In hopes of amending our past mistakes, we asked our manager to contact you.
Great support, Fixed theme integration issue with time, Good APP.
Thanks for the review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Great app. The only app I could find to add a simple add on option to my products in a simple way that would add an extra cost. the hulk team very kindly install it for me when I was having trouble and were really fast to get back to me with help. One very happy customer thanks so much
Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
the technical support tried helping us, but the app didn't meet our needs.
We are always here to help further. We hope you found a proper solution.
After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.
We apologize that you had faced a lot of frustration trying to reach us and we understand you'd have uninstalled our app out of no choice. We're just hoping you give us another chance, and our team will try their best to get you what you desire.
The only thing I don't like about this app is that I didn't find it sooner! It works WAY better than the product options app I used previously that I paid a monthly fee for - and this one is FREE. I haven't had any issues with it and it integrates nicely into my website. I had trouble figuring out how to install it, but they helped me and had it installed for me within a few days. I am so happy I found this app!
Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
I'm giving this app 5*s even though it wasn't the app I stuck with. Let me tell you why you should give this app ago. From what I've tried in the free product options apps this offers the most features that many paid apps offer. It was a little difficult to get my head around how the conditional options worked but once I become familiar it just made sense. I would have kept this app if I didn't have the js conflicts and theme dramas. Considering the apps Free!! Hulk Support was prompt and helped to fix many things that didn't mesh well with my theme. Much respect for the hulk team that worked hard solving many of the issues. The jquery conflicts with my theme, unfortunately, caused page errors on all my pages. :(
Thank you for your review. If you need further assistance feel free to reach on [email protected], we would be glad to assist you.
Loved the service that Hulk App provided to our company. They were open to my questions and didn't hesitate with helping us.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
I honestly can't believe they provide this level of service on a free app. Thank you to the Hulk team! It's also the only app that allows me to upload my options list via .csv which is important to me with 1500 options that occasionally change and need to be in alphabetical order.
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
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