All reviews

Rating Breakdown

  • 5
    86% (964 ratings)
  • 4
    6% (63 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (15 ratings)
  • 1
    6% (63 ratings)

Reviews with Text

  • 98% (1,092)
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4 / 5 Share

Aug. 15, 2018

The App is great , once installed I have been able to customise my product pages and offer additional add on's and charge for them. This charge then carries through to checkout and is seen in the order report app. I admit I had trouble following the installation guide but I contacted Hulk Support and they sorted it very quickly. Would recommend this App and Hulk, great service and support. Thanks

Using app

15 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the nice review. Let us know if we could do anything to get 5-stars from you.

5 / 5 Share

Oct. 17, 2018

Great support team. My problem was resolved very quickly. I had many questions regarding the app, all of which were solved by a developper.

Using app

2 months

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!

5 / 5 Share

Aug. 7, 2018

HulkApps was great to resolve a conflict on my site with product images not showing correctly after installing the custom product options. They jumped on board and resolved the issue and our pre-sale was able to continue on. Many thanks HulkApps for the great app and great service.

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

4 / 5 Share

Aug. 3, 2018

The app does what it's supposed to do, but only after I reached out for help. Installing it was very difficult for me, since I don't know code very well. I had to let them have complete access to my account in order for them to edit it, which made me very uncomfortable. So far it's working though. So, overall I'm very grateful for this app.

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your concerns. We admit that this app requires basiic coding knowledge, but our team is happy to install and setup the app on your behalf. We actually need limited permissions in order to enter your store. Hope you had a good experience using our app.

5 / 5 Share

Aug. 1, 2018

Great customer service. Within 24hrs our issue was resolved without lengthy chats and without frustration.

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words.We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!

5 / 5 Share

July 25, 2018

Excellent customer support, great app! Thank you!

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the kind words. We really appreciate it.

5 / 5 Share

July 25, 2018

Was looking for an app that could add an additional fee to a product if the customer wanted an add on feature. After installing the app, I set up the settings for the product I wanted. However, I ran into the issue with the theme integration. After following the manual integration, I found that my theme didn't have the same codes that where needed in order to get the app fully up and running. I contacted customer support who where nice and professional in their work. My ticket did need to be given to a developer to work on, but that even got resolved fast.

Using app

5 days

Total reviews

22

Average rating

5.0

Developer Reply

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!

3 / 5 Share

July 24, 2018

I am new to Shopify and how you have to add Apps to get the functionality I typically find standard in other carts I've used. I needed expanded Options and the Hulk Apps Custom Product Options was the only "free" choice I saw. Since I didnt' understand how to use their product (they should provided a more detailed description of this) I didn't see any changes when I installed the app. Each ticket exchange took 2-3 days for a proper response. I now see how to use this App and will see if it is a good fit for my store. I was generous on the rating since this is a Free item.

Using app

6 days

Total reviews

1

Average rating

3.0

Developer Reply

Thank you and we hope you continue using our free (and now, paid) apps. :)

5 / 5 Share

July 17, 2018

I am testing this free app from past few days and it had met most of my requirements. I ran into issues during installation and few functionalities were not working fine with my theme. However the Hulk Support team stepped in and fixed the issues. I would highly recommend this app. Try this app before you pay for any other app.

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

3 / 5 Share

Oct. 8, 2018

Didnt like this app at all. Ended up choosing a different app. This one was not user friendly and had too much confusing coding going on. I gave up and switched to a much easier app. ***Update- Found out this app left coding on my theme which cause some of my features to not work. Had to work with my theme provider to have it removed so my site would work again. I'm avoiding all Hulk apps now thanks to the frustration.

Using app

About 3 hours

Total reviews

26

Average rating

4.3

Developer Reply

We're sorry we couldn't match-up to the mark with our app and support service. We have updated our app and support guide since then, and we're sure your experience will be better this time. Do let us know if you need any assistance. Our team is capable to take care of your store's needs.

5 / 5 Share

July 16, 2018

Excellent support for someone just trying out the free app trying to get it to work with our theme. If everything works out, I'd be happy to pay.

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words. We really appreciate it. Regarding further concern please reach on mentioned email [email protected]

4 / 5 Share

July 23, 2018

Discount code functionality at the check out page won't work, if you choose options with the additional cost with app. support team was top-notch !!!!!!!!!!!!!! highly recommend any of their stuff to anyone. Great product, great service!

Store

Addw1

Using app

21 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the nice review. Discount functionality issue has been resolved with the release of our app improvement update. Try it out and let us know if you need any help!

5 / 5 Share

July 13, 2018

Really helpful, we had a slight spacing issue and they team helped us out! Thanks!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the kind words. We really appreciate it.

1 / 5 Share

July 9, 2018

48 hours + after install, still no support.

Using app

1 day

Total reviews

4

Average rating

4.0

Developer Reply

We're sorry that we couldn't reach-out to you on time. But we have streamlined our support service to an extent that we respond to our merchants within 3-4 hours, and also provide priority support to merchants who need things done without any loss of time. In hopes of amending our past mistakes, we asked our manager to contact you.

5 / 5 Share

July 7, 2018

Great support, Fixed theme integration issue with time, Good APP.

Store

Coshdev

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

5 / 5 Share

July 4, 2018

Great app. The only app I could find to add a simple add on option to my products in a simple way that would add an extra cost. the hulk team very kindly install it for me when I was having trouble and were really fast to get back to me with help. One very happy customer thanks so much

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

2 / 5 Share

June 29, 2018

the technical support tried helping us, but the app didn't meet our needs.

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

We are always here to help further. We hope you found a proper solution.

1 / 5 Share

June 27, 2018

After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

We apologize that you had faced a lot of frustration trying to reach us and we understand you'd have uninstalled our app out of no choice. We're just hoping you give us another chance, and our team will try their best to get you what you desire.

5 / 5 Share

June 26, 2018

The only thing I don't like about this app is that I didn't find it sooner! It works WAY better than the product options app I used previously that I paid a monthly fee for - and this one is FREE. I haven't had any issues with it and it integrates nicely into my website. I had trouble figuring out how to install it, but they helped me and had it installed for me within a few days. I am so happy I found this app!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 26, 2018

I'm giving this app 5*s even though it wasn't the app I stuck with. Let me tell you why you should give this app ago. From what I've tried in the free product options apps this offers the most features that many paid apps offer. It was a little difficult to get my head around how the conditional options worked but once I become familiar it just made sense. I would have kept this app if I didn't have the js conflicts and theme dramas. Considering the apps Free!! Hulk Support was prompt and helped to fix many things that didn't mesh well with my theme. Much respect for the hulk team that worked hard solving many of the issues. The jquery conflicts with my theme, unfortunately, caused page errors on all my pages. :(

Using app

About 1 month

Total reviews

11

Average rating

4.9

Developer Reply

Thank you for your review. If you need further assistance feel free to reach on [email protected], we would be glad to assist you.