Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,894
chart
#915
All reviews
Rating Breakdown
Review RSS Feed
April 30, 2020
Great help from customer support ! Very useful application to increase our sales. I recommend this app.
Thank you so much for your kind words and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day! Feel free to contact us whenever as we are always standing by to help.
April 29, 2020
Needed to add customization options to our custom made products, this app did the job! Also, we had a technical issue and support was excellent! They solved the issue fast!
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 29, 2020
I HIGHLY recommend this app. The customer service I received was impeccable. Quick responses, same day turn around on most fixes, 100% professional! I will always use Hulk Apps for my development needs.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
April 28, 2020
DO NOT DOWNLOAD THIS APP! I give this app ZERO STARS & 2 Thumbs down! Literally made me lose thousands of dollars. it deactivated my "Checkout" button so people couldn't check out! I'm beyond livid. I emailed them back and forth for 6 days trying to get them to fix it. They did NOT fix it. I have received tons of emails from my customers letting me know they can't check out. I tried doing a test checkout with my phone and the checkout button literally does nothing. DO NOT add this app. I am expecting a FULL REFUND as I actually had to pay $200+ for them to install the app. Waste of money and time. This app needs to be shut down. For anyone else who has this app.. please check to make sure this isn't happening to you without your knowledge.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
April 27, 2020
Great app for what I need... Had a slight issue in the beginning and raised a ticket for assistance.. Absolutely blown away with the amazing customer service I received in getting the issue sorted.. Thank you
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 27, 2020
Very good app, but absolutely blown away by the support staff. Very helpful and responsive. I pay for the premium just because the support if worth the money for me.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Please let us know if we can assist with anything else! Have a beautiful day!
April 26, 2020
Really great app and their customer service is very helpful. The app allows me to offer the customisation on my products that I really needed. Highly recommend!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We love the unlimited personalizations feature and are glad you've been utilizing it for your store. :-) Please let us know if we can help with anything else! We are always standing by to help. :)
April 26, 2020
Thanks, great app and has everything you need, including custom fields etc. Support is also quite responsive.
Hey there, thanks so much for the review; We're happy when you're happy! If you wish to, you can also visit our website to see the range of services we have to offer our merchants! Please let us know if we can help with anything else!
April 25, 2020
I downloaded this app to help with a store that sells jewelry. The setup was pretty easy & there are multiple options to choose from. I did reach out to support with a few additional questions and EACH time they have helped address my inquiries thoroughly & quickly. The customer support is great & the app serves its purpose. I would definitely recommend this app.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad Harpreet was able to help you out with getting the Product Options installed and stylized properly so that it wasn't interfering with your theme codes. :-) We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options, or any of our other apps! Best of luck with your business! We look forward to seeing your continued success.
April 25, 2020
It feels good to be able to create unlimited product variants with a variety of option types (e.g. user input text, date etc.). The only drawback I have experienced so far is when fulfilling orders, I have to fulfill the product itself and the customization cost SEPARATELY, resulting in sending 2 notification emails to customers. Not sure how to get around this.
Hi there! Thanks so much for taking the time to leave us a review. We agree that it becomes troublesome to send out multiple emails to customers. No worries though! I've flagged this as a feature request to our Product Team. We hope to find a resolution soon enough! Please let us know if we can help with anything else!
April 25, 2020
Absolutely amazing and quick customer support. Thank you so very much for helping me out with the app I couldn`t understand at first!
We're thrilled to hear that you've had a great experience with our customer support! It's our goal to assist our users in understanding and maximizing the Hulk Product Options app. We appreciate your patience and your kind words. Your feedback truly matters to us. If you need any more help, don't hesitate to reach out again. Best regards, The HulkApps Team
April 24, 2020
I had multiple issues to sort out on my website like the multiple select and adding options for an additional price. The service team sorted all my issues out on a copy of my original website perfectly and was ready to publish. I was very impressed with the service as I’m currently using the free plan and didn’t expect them to do this! Highly recommend getting this app especially if you have multiple options like myself. Thank you
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 23, 2020
Figuring out how to create options and option sets wasn't terribly intuitive. Fortunately their service team was quick to respond and provided links to exactly what I needed in order to correct the issues I was facing.
Hi there. I just wanted to apologize that our guides were not intuitive enough to help you, but we are always standing by to help merchants build the store of their dreams! Our specialists will be happy to read what you wrote, so thank you and have a beautiful day!
April 23, 2020
THE BEST APP FOR ADDING DIFFERENT PRODUCT OPTIONS. Seriously, I have tried paid bundle apps and free bundle apps. Literally, all of them I have tried, and this one is super easy once you get the hang of things.I love that I can offer different options with this app because Shopify only limits 100 variants. I am using it on bundle packs I am creating. I am able to make drop down menus with all the different scents that we offer.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! The app looks great on your store! Thanks so much for the review, are we're so happy that you're utilizing the drop-down options for your scents and it works well for you! Let us know if you need any assistance. We're here for you! Best of luck with your business! We look forward to seeing your continued success.
April 27, 2020
5 Star App.
Hey there, thanks so much for the review; we're so happy to hear you're loving our app for its support, features and pricing! We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 21, 2020
Very useful functions and great customer service. If you have photo customized products, this app can definitely help you a lot. The photo upload option is perfect for it. Some of the other apps on my site conflicted with this app, but the staff is totally able to fix it, very nice.
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We love the image upload feature, and are glad you've been utilizing it. :-) We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! If you wish to, you can also visit our website to see the range of services we have to offer our merchants! Have a great day ahead!
April 21, 2020
I have products that can come in different colours and can be set on two different settings - so instead of having to divide my items colour quantities into half of one setting and half the other, and risk them selling out, I can just have one colour quantity with the option to have a custom setting. Hopefully that makes sense! It was something Shopify couldn't offer with its native settings, anyway. I also recently emailed asking for support on the way the product options were laid out on my product page and the reply was quick (within hours) and completely solved my issue! Awesome service for a free app. Thanks guys!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
April 20, 2020
I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 19, 2020
Very confusing app, nowhere to contact the manufacturer. Still have not made any progress using infinite products options and cannot get any human on the phone!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
April 18, 2020
Absolutely amazing app that did exactly what we needed it to do. Not only that but the service that this team has given has been out of this world. Without hesitation even on the Free plan they jumped in and assisted us with setting it up and making sure the app was customized to our store. They have our business for sure. 5/5
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!