Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,878
chart
#1,051
All reviews
Rating Breakdown
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April 21, 2020
I have products that can come in different colours and can be set on two different settings - so instead of having to divide my items colour quantities into half of one setting and half the other, and risk them selling out, I can just have one colour quantity with the option to have a custom setting. Hopefully that makes sense! It was something Shopify couldn't offer with its native settings, anyway. I also recently emailed asking for support on the way the product options were laid out on my product page and the reply was quick (within hours) and completely solved my issue! Awesome service for a free app. Thanks guys!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
April 20, 2020
I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 19, 2020
Very confusing app, nowhere to contact the manufacturer. Still have not made any progress using infinite products options and cannot get any human on the phone!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
April 18, 2020
Absolutely amazing app that did exactly what we needed it to do. Not only that but the service that this team has given has been out of this world. Without hesitation even on the Free plan they jumped in and assisted us with setting it up and making sure the app was customized to our store. They have our business for sure. 5/5
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 17, 2020
Fairly straight forward app to use. Would like to have the invoice/order sheet to include a total rather than having the option addon as a separate line. Worth highlighting that you can't have Express checkout in your cart as it ignores the option addon in particular if there is a price difference. Support is good and responsive. Highly recommend
Thanks so much for the kind words! We really appreciate the review, We’ll strive to do better. We want to wish you best of luck with your business! We look forward to seeing your continued success.
April 17, 2020
I've used this app on two client websites so far, and plan to use it on future sites too! The support team is quick and helpful and the app itself is very user-friendly!
Thank you so much for taking the time to leave us this amazing review. I hope we may continue to strengthen our partnership in the days to come. Have a great day! Take care!
April 17, 2020
I used this app to help me add a text box for the customer to add a name, it looks great! Support helped me extremely fast when I did not know how to do something, great service.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
March 1, 2022
UPDATED REVIEW: Okay I tried at least 4 different product option apps for about 3 months each and I would highly suggest you save your time, energy, product organization, email response times, and theme from suffering terrible codes by just getting this app. I've been on Shopify for 4 years and this is the best app. PROS: - option groups to avoid having to duplicate options - import and export - helpful customer service - easy to use - price add-on with lower tier plan -14 day trial Cons: - an updated UI would be nice - used to be super affordable, price is a bit high Original Review: I absolutely love this app for free options but the price variant only works with checkout not buy now buttons. Other than that it works perfectly! Support is also very fast and helpful.
Thank you so much for your feedback. We're so grateful for your kind words. I'm sorry that you couldn't get the desired output with Buy Now button. No worries though! I'll flag this as a feature request to our Product Team. We don't have a public roadmap so I couldn't say if/when this feature might be made available. If our product team decides to implement this, we'll get in touch! Let me know if I can help with anything else.
April 16, 2020
Had an issue - developer response was fast and fixed the issue. So far so good!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
April 15, 2020
Amazing support. Very helpful and super efficient. Sorted my problem in no time at all. Thank you very much!
The app looks great on your store! thanks so much for the review; we're so happy to hear you were able to resolve your queries from our awesome support team! Have a great day ahead! Stay safe!
April 15, 2020
Great app and amazing customer support! Now I can offer as many product options as I want. Thank you!
Thanks so much for the kind words! We really appreciate the review, and we're so glad that you can allow unlimited custom offerings to your customers. Please let us know if we can help with anything else! We look forward to seeing your increase in custom orders while using Product Options App!
April 15, 2020
I was able to implement the app into the store just as I wished, but I had some problems with Container Style - I just needed a CSS tweak. The support team was amazingly fast with answering me and in solving the problem. And very friendly too! Thanks so much!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 14, 2020
I had a lot of trouble inserting a text field for my website. They helped to get this field on my site and showed me the steps. Very patient!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 14, 2020
While it was relatively easy to set-up the multiple variants I wanted, there is no option to sort your orders by these variants after a customer has made a purchase. I wanted to offer custom products to my clients (mix and match ink colors and shirt colors). The only way I would have been able to produce these products would be to tally orders by hand after they were placed. This app is worthless for what I was trying to do.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 13, 2020
Best app for a product options and features. Their support is really helpful but I wish they have more features in future for text like font selecting, font preview etc.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. If you ever need any help, feel free to contact us whenever as we are always standing by to help.
April 13, 2020
Great customer service. I had a problem with the installation of the app and the team helped me out.App works great now and the service was fast and very helpful. Thank you so much!
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options. We're glad our experts were able to help you out with getting the app installed and stylized properly so it doesn't interfere with your theme codes. please let us know if you need anything else! We are always standing by to help. :) Have a great day!
April 12, 2020
Brilliant customer service. Had a small problem (I was confused) the team helped me out more then I could have asked. Brilliant app and Great customer service. Really helped my website aswell. Couldn't have asked for more. Thank you
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 12, 2020
We're pretty new to the app so haven't really explored all the functions of the app. But just want to mention the customer service is really great - Deepa has been very helpful in setting up everything for us. Really appreciate it.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. Please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!
April 12, 2020
Installed it some time back. Was happy with the app and function it gave. Just encountered a bit of issue with the app and contacted the support. Was really amazed by their prompt reply and help in resolving the issue. Greatly appreciate the swift action to resolve so that my website is good to go again! Highly recommended, thanks!
This review made our day! Thank you so much for taking the time to leave us this amazing review. Feel free to contact us whenever as we are always standing by to help.
April 12, 2020
The app adds the perfect touches to a product page with multiple options. It was easy to set up however I did have little issues with the additional pricing not operating as intended. When I contacted them they were so patient and helpful. They worked on it and resolved my issue. I love the app and their customer service was lovely. Thank you so much.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.