All reviews

Rating Breakdown

  • 5
    86% (1,612 ratings)
  • 4
    6% (110 ratings)
  • 3
    1% (21 ratings)
  • 2
    1% (27 ratings)
  • 1
    6% (106 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 4, 2018

Great app. The only app I could find to add a simple add on option to my products in a simple way that would add an extra cost. the hulk team very kindly install it for me when I was having trouble and were really fast to get back to me with help. One very happy customer thanks so much

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

July 3, 2018

This app helps on providing customers customization options cleanly and easily. In addition, the app's tech support helped my store in installing their app when I switched themes. Very well pleased.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words.We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!

5 / 5 Share

July 2, 2018

Superb app. The customer support is always ready to help. We had a problem with the pictures of variant with the installation. Don't worry. This is a small matter that can be fixed by just letting the support know. Overall, the app itself is comparable to similar paid apps in the store with the features it offers. I give 5-stars for the team at HulkApps.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words.We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!

5 / 5 Share

July 2, 2018

The product support just blew me away. The team is supporting me at all hours, which I'm very thankful for. I made a little oops initially when trying to install the code into my theme and they were able to find that I pasted the same code twice in one of my pages. A week later as I'm ramping up my site, I'm finding it super easy to add product options on my listing for accessories. I can update the same option for many listings at once, and make it as simple or complex as I need it to be. I'm looking forward to trying other hulk products soon!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

July 1, 2018

this app is a great free product options app with price variations thats working well for me

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words. We really appreciate it.

5 / 5 Share

June 30, 2018

Great app, love the options and they were super helpful with getting me set up

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the kind words. We really appreciate it.

2 / 5 Share

June 29, 2018

the technical support tried helping us, but the app didn't meet our needs.

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

Developer Reply

We are always here to help further. We hope you found a proper solution.

5 / 5 Share

June 28, 2018

Love the app. Support is suuuper helpful. What I needed was to create an option for monogrammed products... increasing or adding extra $ to the product of course. This app does that. You have to be a bit creative on how to achieve it - it'd be awesome if they could provide scenarios for common requests like that because it would prob save everyone a long time on setup/support. But 100% worth it. Thank you! A feature request for the pipeline: I'd also add a functionality for cases like mine (monogramed product) that on the little question mark - is it maybe called toolbox? - we could add a preview/image of how the product would look if that option is selected. This other app called Product Personalizer makes a really cool real-time edit to the featured photo to show how the personalization would look.... if this app has that it would just be IMPOSSIBLE TO BEAT. Again, 100% worth it. Thank you!

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review. If you need further assistance feel free to reach on [email protected], we would be glad to assist you.

1 / 5 Share

June 27, 2018

After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

We apologize that you had faced a lot of frustration trying to reach us and we understand you'd have uninstalled our app out of no choice. We're just hoping you give us another chance, and our team will try their best to get you what you desire.

5 / 5 Share

June 26, 2018

The only thing I don't like about this app is that I didn't find it sooner! It works WAY better than the product options app I used previously that I paid a monthly fee for - and this one is FREE. I haven't had any issues with it and it integrates nicely into my website. I had trouble figuring out how to install it, but they helped me and had it installed for me within a few days. I am so happy I found this app!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 26, 2018

I'm giving this app 5*s even though it wasn't the app I stuck with. Let me tell you why you should give this app ago. From what I've tried in the free product options apps this offers the most features that many paid apps offer. It was a little difficult to get my head around how the conditional options worked but once I become familiar it just made sense. I would have kept this app if I didn't have the js conflicts and theme dramas. Considering the apps Free!! Hulk Support was prompt and helped to fix many things that didn't mesh well with my theme. Much respect for the hulk team that worked hard solving many of the issues. The jquery conflicts with my theme, unfortunately, caused page errors on all my pages. :(

Using app

About 1 month

Total reviews

11

Average rating

4.9

Developer Reply

Thank you for your review. If you need further assistance feel free to reach on [email protected], we would be glad to assist you.

5 / 5 Share

June 26, 2018

Great customer service, definitely recommended

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 26, 2018

This app is easy to set up, reliable and customer service is impeccable. We need to do a small tuning to the app and their tech people did a brilliant job in no time. With these guys backing up this app, I would recommend it to everyone without any hesitation.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 25, 2018

This app is more complicated than just "plug and play".... some theme integration / coding is required, but the HulkApps team was super helpful and responded quickly when I needed them.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 24, 2018

I was having an issue getting my conditional options to work. Very shortly after they were able to fix the problem! If you are looking to add a bunch of item customization or build kits or bundles. This is the perfect app with great customer service.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. If you need further assistance feel free to reach on [email protected], we would be glad to assist you.

5 / 5 Share

June 22, 2018

great app and great customer service! they helped me out through installation and customization as i needed

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 22, 2018

I have to say I was a little dubious to begin with... I was unsure about all the 5 stars and high praise for a free app. However... I can now say that having downloaded the app it is fantastic - and free! I thought I would struggle with the coding side of things however I watched the installation video - which explained things perfectly and I was able to install it no problem. I then decided I wanted a few little tweaks so raised a ticket with support and was over the moon with the support I received, my tweaks were made at no additional cost or effort on my behalf. Don't know how it's free but it is and it's great. Highly recommended!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

5 / 5 Share

June 21, 2018

Amazing app that has all the features of most of the paid ones and super easy to use and customize... and then it's free. Can't beat that!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!

5 / 5 Share

June 20, 2018

Works great, had a small problem with installation, I opened a ticket and the next day it was solved. Really appreciate this considering it's a free app! Thanks Hulk, you're incredible!! (see what I did there?)

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

1 / 5 Share

June 18, 2018

I contacted them for customer service 6/12/18 about code placement explaining I am adding a balloon department to my online store, with a deadline of Friday June 15th, COB deadline. They continued all week to say they were working on it and would make it a priority, all day Friday, I was stressed to the max not knowing the status, absolutely no communication from them, I mean crickets, ssp, ssp, ssp. Also, there was at least 24hrs between all their email responses when they advertise 30 minutes responses, I suggest Shopify dismiss this app as worthless and misleading. They requested a review prior to helping me, this is it. This system is forcing me to give them at least one star which is not deserved. Well, today is 6/18/18 I received an apology email this morning the morning of my balloon launch for the dishonesty and misleading inclinations. Thanks to the outstanding customer service from Shopify, I was able to launch my new balloon department this morning without a hitch. KUDOS FOR SHOPIFY!

Using app

6 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback. As part of our initiatives, we have paid a lot of attention to improving our customer service. We understand that resolution time shouldn't be more than a few hours and communication is key, and we will stick to this approach moving forward. :) We also asked our manager to contact you in hopes of amending this with you.