W3 Custom Product Options
Add unlimited product options! Now with live product preview!
Rating
4.8
feedback
297
chart
#2,977
All reviews
Rating Breakdown
Review RSS Feed
Dec. 16, 2024
We have been using W3 Custom Product Options on our site for a while, and it has been a game-changer for our business. Recently, after switching to a new theme, the plugin wasn't working as expected. I reached out to their support team, and they replied and resolved the issue in under 10 minutes—amazing customer service! This plugin is essential if you offer custom products on your site. Highly recommended, and we will definitely continue using it!
July 1, 2024
The app is user-friendly and functions perfectly. The customer service is outstanding and always willing to assist. Highly recommended. Thanks !
May 17, 2024
Custom Product Options does what Shopify doesn't. Problems: 1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme. 2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.
Jan. 24, 2024
I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered. What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise. The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service. I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!
Jan. 19, 2024
I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.
Jan. 18, 2024
LOTS of settings, options work GREAT as expected -- more importantly: FAST and GREAT support team!
Aug. 28, 2023
Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.
Aug. 15, 2023
amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.
July 3, 2023
It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.
I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours. For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at [email protected] if you still need assistance, and we will be happy to address your concerns. We hope to hear from you soon. Thank You
May 9, 2023
Decent app, affordable, not the most user friendly but it works. Broke my store when I uninstalled though :/
April 5, 2023
I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.
April 4, 2023
Highly professional, articulate communication, quick execution and very patient with customers. I am so pleased with this app and the extra service that was provided in customizing the app for our site. I highly recommend this app!
March 20, 2023
App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.
March 28, 2023
We decided to use W3 Custom Products for the creation of mechanical assemblies. We are early in the process of migrating to Shopify but so far all of our testing supports W3's documentation . Their support has been fabulous. I've had to reach out 3x and I have received answers quickly. My most recent encounter had to do with a mistake I made and I received all the information I needed to correct my mistake. The application is easy to setup and the imagizer feature was a real win for us. WE are very pleased with the product.
March 3, 2023
The app has been working well & my tech support experience was amazing. I'm truly grateful for their five star customer service, highly recommend!