All reviews

Rating Breakdown

  • 5
    92% (163 ratings)
  • 4
    3% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (6 ratings)

Reviews with Text

  • 100% (178)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

2 / 5 Share

July 3, 2023

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

Using app

11 months

Total reviews

2

Average rating

3.0

Developer Reply

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours. For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at [email protected] if you still need assistance, and we will be happy to address your concerns. We hope to hear from you soon. Thank You

5 / 5 Share

April 5, 2023

I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.

Using app

32 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

April 4, 2023

Highly professional, articulate communication, quick execution and very patient with customers. I am so pleased with this app and the extra service that was provided in customizing the app for our site. I highly recommend this app!

Using app

4 days

Total reviews

8

Average rating

5.0

5 / 5 Share

March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Using app

About 4 years

Total reviews

2

Average rating

4.5

4 / 5 Share

March 28, 2023

We decided to use W3 Custom Products for the creation of mechanical assemblies. We are early in the process of migrating to Shopify but so far all of our testing supports W3's documentation . Their support has been fabulous. I've had to reach out 3x and I have received answers quickly. My most recent encounter had to do with a mistake I made and I received all the information I needed to correct my mistake. The application is easy to setup and the imagizer feature was a real win for us. WE are very pleased with the product.

Store

m2-corp

Using app

7 months

Total reviews

1

Average rating

4.0

5 / 5 Share

March 3, 2023

The app has been working well & my tech support experience was amazing. I'm truly grateful for their five star customer service, highly recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

I have worked with a number of app developers and I rarely write a review. These folks exceeded my expectations so I had to chime in with a note of thanks. They are real pros and it's a pleasure to work with them.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2023

GOODBYE PRODUCT VARIANTS!!! CPO allowed me to get rid of product variants - which were causing so many issues for my store. The new CPO app is really a game changer - it makes life so much easier for us. Plus, running upgrade product reports are much easier. IF VARIANTS ARE CAUSING YOU PROBLEMS, THIS APP SOLVES IT!!!!!!!! THANK YOU W3 TRENDS!!!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

I've had Custom Product Options installed for about a year now. Cannot fault the app or the service provided by the team. There's been numerous times I've called upon the help of the developers for various reasons (never for a fault of the app). They are so quick to respond despite being on the other side of the world to me! And they always nail it first time around! So pleased I stumbled across this app, it makes my online store function exactly as I need it to! Cheers guys!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I loved their support. They even went above and beyond when I couldn't figure it out and did it for me. Just be nice and descriptive about what you're trying to do they want to help you make it work.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

This app has been consistent the past 3 years and works perfectly. Whenever we had questions or needed some assistance the support is the best!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Absolutely amazing. I'm using Sense theme so asked the team to install the app manually. It was done within 10 minutes and every tiny thing I wanted changed/edited was done incredibly quickly. Absolute stars, thank you!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

I have used this app for several years and it rocks. The customer support is tremendous. It has helped our company grow by providing tons of options to our customers. Thank you W3

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 22, 2022

Diese App ist preisgünstig und unfassbar leistungsstark! Sehr viele Möglichkeiten, die conditional logic zu organisieren, Preise hinzuzufügen etc., das Ganze zu einem unschlagbaren Abo-Preis der App. Ich wollte, dass die App schneller lädt bei aufrufen der Produktseite, habe dem Support geschrieben, sie haben mir sofort geholfen und das für mich programmiert. So einen Service habe ich selten erlebt. Die Benutzeroberfläche ist einfach und verständlich. Man kann leicht Überschriften wählen und das Design passt sich optimal an das Shop-Theme an. Danke

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2022

Great customer service. I don't have much experience with the app performance yet. However, the customer support has been really great with very quick responses and solutions to my questions. With the free trial and efficient services, it's a no-brainer to at least TRY this app out! Thank you W3trends team!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2022

This app has been a life saver for our company. We have very specific products with a lot of personalization. Custom Product Options has given us the opportunity to positively communicate the needs of the shopper when they are trying to purchase. We would be lost without this APP. Highly recommend.

Using app

About 4 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Aug. 26, 2022

Absolutely fantastic custom service! I'm based in Australia and the Customer Service Team were on hand sometimes in minutes of me emailing. I asked for a lot of detail and they really came through, Thank you!

Using app

About 1 month

Total reviews

1

Average rating

4.0