All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Feb. 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

I have worked with a number of app developers and I rarely write a review. These folks exceeded my expectations so I had to chime in with a note of thanks. They are real pros and it's a pleasure to work with them.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Very good app and the people there are very nice. With this app I finally got all my expectations from Shopify. Thank you guys.

Store

My Store

Using app

About 1 year

5 / 5 Share

Jan. 7, 2023

GOODBYE PRODUCT VARIANTS!!! CPO allowed me to get rid of product variants - which were causing so many issues for my store. The new CPO app is really a game changer - it makes life so much easier for us. Plus, running upgrade product reports are much easier. IF VARIANTS ARE CAUSING YOU PROBLEMS, THIS APP SOLVES IT!!!!!!!! THANK YOU W3 TRENDS!!!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

I've had Custom Product Options installed for about a year now. Cannot fault the app or the service provided by the team. There's been numerous times I've called upon the help of the developers for various reasons (never for a fault of the app). They are so quick to respond despite being on the other side of the world to me! And they always nail it first time around! So pleased I stumbled across this app, it makes my online store function exactly as I need it to! Cheers guys!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I loved their support. They even went above and beyond when I couldn't figure it out and did it for me. Just be nice and descriptive about what you're trying to do they want to help you make it work.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

This app has been consistent the past 3 years and works perfectly. Whenever we had questions or needed some assistance the support is the best!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Absolutely amazing. I'm using Sense theme so asked the team to install the app manually. It was done within 10 minutes and every tiny thing I wanted changed/edited was done incredibly quickly. Absolute stars, thank you!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

I have used this app for several years and it rocks. The customer support is tremendous. It has helped our company grow by providing tons of options to our customers. Thank you W3

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 22, 2022

Diese App ist preisgünstig und unfassbar leistungsstark! Sehr viele Möglichkeiten, die conditional logic zu organisieren, Preise hinzuzufügen etc., das Ganze zu einem unschlagbaren Abo-Preis der App. Ich wollte, dass die App schneller lädt bei aufrufen der Produktseite, habe dem Support geschrieben, sie haben mir sofort geholfen und das für mich programmiert. So einen Service habe ich selten erlebt. Die Benutzeroberfläche ist einfach und verständlich. Man kann leicht Überschriften wählen und das Design passt sich optimal an das Shop-Theme an. Danke

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2022

Great customer service. I don't have much experience with the app performance yet. However, the customer support has been really great with very quick responses and solutions to my questions. With the free trial and efficient services, it's a no-brainer to at least TRY this app out! Thank you W3trends team!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2022

This app has been a life saver for our company. We have very specific products with a lot of personalization. Custom Product Options has given us the opportunity to positively communicate the needs of the shopper when they are trying to purchase. We would be lost without this APP. Highly recommend.

Using app

About 4 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 26, 2022

Absolutely fantastic custom service! I'm based in Australia and the Customer Service Team were on hand sometimes in minutes of me emailing. I asked for a lot of detail and they really came through, Thank you!

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 25, 2022

Incredible custom service and awesome app! The customer service team replied and has helped within minutes of emailing. The app itself works amazing. We are just getting started and haven't full utilized all features yet but so far it is awesome.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2022

I have been using this app now for about a year and it is brilliant. I have an online only store for personalised baby gifts and I am able to tailor the personalisation options to my needs to easily, far better than previous apps I have used. The team is also super responsive and helpful with providing advice. Definitely would recommend.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 13, 2022

This app is super easy to use and gives us the means to further personalize items for our customers. It also lets us easily do adjustments across all the items faster than other similar apps I have used in the past. I am especially a fan of the conditional logic! Being able to hide or add other components only when needed keeps the look cleaner when not needed. Whenever I have had issues the customer service team has been quick to reply and help.

Using app

23 days

Total reviews

1

Average rating

5.0

4 / 5 Share

May 20, 2022

This app is not for the light-hearted however once you are able to complete the installation (reach out to customer support and they will be happy to help at least from my experience and somewhat understanding of coding implementation), get comfortable with how the conditional logic system works with your products on Shopify, this app can be worth the price it offers especially with the image customizer feature. Though there are certain features I do wish this app provided which is an ajax shopping cart functionality and the ability to have a type of iFrame window setup or something similar to work with Shopify rather than the need to use a non-Shopify website in order to use the iFrame “Show Popup Window With Info” function within the conditional logic setup. Overall it currently works with what is needed at the moment and one other suggestion I would have for W3trends would be to extend the 7-day free trial to 14 days to allow more time for potential customers to get a feel of the app features. Best of luck and keep your patience!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 11, 2022

Fantastic app and unbeatable support, thank you! Everything has been great to use and when we've need assistance the team has been most helpful.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2022

Perfect integration with our order flow and very helpful support for any questions you might have. I had an issue on initial theme integration and the support team helped me out extremely quickly!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0