W3 Custom Product Options

May 20, 2022

This app is not for the light-hearted however once you are able to complete the installation (reach out to customer support and they will be happy to help at least from my experience and somewhat understanding of coding implementation), get comfortable with how the conditional logic system works with your products on Shopify, this app can be worth the price it offers especially with the image customizer feature. Though there are certain features I do wish this app provided which is an ajax shopping cart functionality and the ability to have a type of iFrame window setup or something similar to work with Shopify rather than the need to use a non-Shopify website in order to use the iFrame “Show Popup Window With Info” function within the conditional logic setup. Overall it currently works with what is needed at the moment and one other suggestion I would have for W3trends would be to extend the 7-day free trial to 14 days to allow more time for potential customers to get a feel of the app features. Best of luck and keep your patience!

May 11, 2022

Fantastic app and unbeatable support, thank you! Everything has been great to use and when we've need assistance the team has been most helpful.

May 4, 2022

Perfect integration with our order flow and very helpful support for any questions you might have. I had an issue on initial theme integration and the support team helped me out extremely quickly!

April 26, 2022

Not an ideal app for apparel. The app requires you to add conditional logic for every product variant so if I have one shirt with 6 sizes and 3 colors I would have to add conditional logic 18 times for just one product. The manual instructions didn't correlate with my theme either. The company did install it within 24 hours though and the video in how to use it is very helpful.

Nov. 7, 2022

This app is perfect for what we need and has created numerous upsells for us. It's easy t use and the support is super fast. HIGHLY recommended.

March 20, 2023

Customer support is quick and very helpful. This is a great app for adding product options if you have a lot of variants.

Feb. 22, 2022

Plugin perfetto ed assistenza top, fa quello che dice di fare e ti supportano per ogni problema e necessità

Dec. 27, 2021

Customer support is always quick to respond. We having been using custom product options app for 3 years and it works well. Especially being able to add-on products that works with tracking inventory.

Oct. 14, 2021

This app is everything we need for our online product customization and more. It allows you to create a "form" which is visible on the product page for products that meet the criteria you've set. This app does that wonderfully, and it is highly customize-able. We use this to offer add-ons such as engravings for selected items in our store, and the app takes care of adding the price of the add-on to the cart. The app absolutely excels at that. Another thing we use this app for (which might not be what the app was specifically designed to do, but does well), is to display a "product builder" for one of our collections. In short, we have a collection that was specifically designed to allow customers to mix and match several pendants into a single necklace. Before Custom Product Options, customers were only able to see the final product in our Brick-and-Mortar store but now, we're able to offer them to see the final product in real-time, as well as the final cost of the entire thing. On top of this all, I want to heap praise on one of their service representatives (Hi Jason! ). He was so willing to help with my problem, despite my request being way out-of-scope for their app. He went above and beyond to help me get things right, and I'm very happy with the final result. If you need a robust product option customizer, you don't have to look any further.

Oct. 7, 2021

Support is phenomenal and and truly supportive :) Who knew! Anyway, I love the app it is solving some long term problems that will make my customers so happy and able to order easier. Which makes me happy!

Aug. 24, 2021

Our products have many additional options which add to the shipping weight ( and thus cost) and this app handles that for us well. Another nice feature are the use of logic/conditions that hide or show additional options based off previous selections. Customer support has been top notch as well. Highly recommend.

Aug. 21, 2021

I'm using this app purely for the text box option. The other variation options are not exactly what I needed for my shop, but I'm sure they'll come in handy. Support was prompt to reply. They also adjusted the app to my theme for no additional fee, despite them not providing this service. I'd recommend this app for those who are looking to add product options.

Aug. 9, 2021

Great app, it works, and the support is above and beyond the norm. We ported our store to a new theme and the app stopped working fully, but we got in back with expert help from W3.

July 22, 2021

Provided really quick help to to re-size image picker images and the app seems to work really well without having to touch code. Other apps I saw did not have so many options, or include the Additional Cost calculator below the item choices, which was essential for me. Thanks for your help

July 19, 2021

This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.

June 21, 2021

Just doing a theme upgrade and APP support was brilliant. I have used this App now for a few years and it does actually get me sales. Love the conditional logic which makes it easier to customise to my personal needs and customer demographics.

June 9, 2021

I've been using this app for five years now. This is not a review from a new user - that's five years of using the app, tweaking the app. And enjoying it. First off - the interface is tricky. But it is incredibly powerful. And it just works. Zero downtime. To quote Ron Popeil, this is truly "set it and forget it". Over the years, I've had occasion to ask the W3 people for help on several occasions. Quick to respond, accurate answers. They've solved my problems EVERY SINGLE TIME. Sometimes it's a tweak to my website to get the result I want and they make it happen. I give them permission through Shopify, and for a very minor fee I get the result I'm looking for. If you visit the "design your own" portion of my website, you'll see their app in action. Great app, great staff, great service. Seriously. If you need product customization, then you need this app. Richard Ash Folkcraft.com

Oct. 28, 2022

Tired of using Bold Options? So were we. Do yourself a favor and just make the switch. If you were able to figure out how to make Bold do what you want then using this app is going to absolutely floor you with how easy and logical everything is. The integration was a 1 button process. The documentation for this app is absolutely phenomenal, and we were able to make all but two customizations to our site by ourselves without needing programming knowledge. For the remaining two customizations (changing selection border color and altering the functionality of one of the widgets) we opened a support ticket with W3 and they answered both of our questions in plain English, provided copy-paste snippets that solved our problems, and did so within literally minutes of opening for business. We later had an issue that turned out to be a Shopify problem, not a W3 problem, and they were just as professional and eager to help. The only downside to this app is that the customer can't edit options in cart. They told me it's a feature they'd like to see added to the app, but more groundwork would need to be done before such a thing could happen. The drawback is outweighed a hundred times over by the benefits, and my customers are literally reaching out to us with praise over how much better the ordering process is. Thanks W3! Update 10/10/22 We've had to reach out a few times since the initial review to ask how to customize something here and there. Support is always fast, always helpful, very easy to understand. As of now I still recommend them without hesitation!

Oct. 11, 2023

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

May 10, 2021

Like most apps, once you get the hang of it, it's great. They have good help videos, and I am pleased with how it works and how it looks on my website.