All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Nov. 7, 2022

This app is perfect for what we need and has created numerous upsells for us. It's easy t use and the support is super fast. HIGHLY recommended.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 20, 2023

Customer support is quick and very helpful. This is a great app for adding product options if you have a lot of variants.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

Plugin perfetto ed assistenza top, fa quello che dice di fare e ti supportano per ogni problema e necessità

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

This app is WONDERFUL! I can now have sizes and styles in a drop down instead of listing them all out individually. Now, I can have a total of 50 products instead of having to set a particular amount in one size/style. The only downfall is that I can't figure out a way to export my orders and have my options show up on it. I've emailed support a few times. Hopefully there's an answer! Long story short--get the app. It's way worth it!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2021

Customer support is always quick to respond. We having been using custom product options app for 3 years and it works well. Especially being able to add-on products that works with tracking inventory.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

3 / 5 Share

Nov. 30, 2021

This app is really amazing if you are on the right theme. Easy to add to multiple products using tags, easy to update and manage, extremely easy to add custom pricing as well. But manually installing on 2.0 themes is extremely hard if you are not a developer. Unfortunately, we had to find another app.

Using app

About 2 months

Total reviews

3

Average rating

3.3

Developer Reply

Thank you for the feedback! Unfortuantely apps require a few modifications to the theme files in order to work correctly. We try to make this process as simple as possible but if you have any problems installing the app or have any questions, we are happy to install the app for you on your theme free of charge. Just send and email to [email protected] and we will take care of it right away.

5 / 5 Share

Oct. 14, 2021

This app is everything we need for our online product customization and more. It allows you to create a "form" which is visible on the product page for products that meet the criteria you've set. This app does that wonderfully, and it is highly customize-able. We use this to offer add-ons such as engravings for selected items in our store, and the app takes care of adding the price of the add-on to the cart. The app absolutely excels at that. Another thing we use this app for (which might not be what the app was specifically designed to do, but does well), is to display a "product builder" for one of our collections. In short, we have a collection that was specifically designed to allow customers to mix and match several pendants into a single necklace. Before Custom Product Options, customers were only able to see the final product in our Brick-and-Mortar store but now, we're able to offer them to see the final product in real-time, as well as the final cost of the entire thing. On top of this all, I want to heap praise on one of their service representatives (Hi Jason! ). He was so willing to help with my problem, despite my request being way out-of-scope for their app. He went above and beyond to help me get things right, and I'm very happy with the final result. If you need a robust product option customizer, you don't have to look any further.

Store

Jens

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Support is phenomenal and and truly supportive :) Who knew! Anyway, I love the app it is solving some long term problems that will make my customers so happy and able to order easier. Which makes me happy!

Using app

4 months

Total reviews

11

Average rating

4.6

5 / 5 Share

Oct. 6, 2021

Not only has this app allowed me to make reasonably complicated product options easy to implement, the staff are top notch and customer support is amazing. If you are thinking of trying out this app, just do it. Value for money is second to none. I've never left a review on any app, on any platform, but I was so impressed with their customer support on making changes to my store with no coding knowledge at all that I felt that it was well deserved. Shoutout to Jason as well for his fantastic customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

Great app, particularly if you have multiple items and various upsell options. There are some areas where the User Interface could be a bit clearer / more intuitive, but once set up this works great. Also the support team respond very quickly and are extremely helpful (thanks Jason!). Recommended.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2021

Our products have many additional options which add to the shipping weight ( and thus cost) and this app handles that for us well. Another nice feature are the use of logic/conditions that hide or show additional options based off previous selections. Customer support has been top notch as well. Highly recommend.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2021

I'm using this app purely for the text box option. The other variation options are not exactly what I needed for my shop, but I'm sure they'll come in handy. Support was prompt to reply. They also adjusted the app to my theme for no additional fee, despite them not providing this service. I'd recommend this app for those who are looking to add product options.

Using app

30 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Great app, it works, and the support is above and beyond the norm. We ported our store to a new theme and the app stopped working fully, but we got in back with expert help from W3.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 26, 2021

This app has been a life saver! The amount of customisation is perfect and the staff are super helpful! Honestly its a small but really powerful tool. I cant recommend it enough!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2021

Provided really quick help to to re-size image picker images and the app seems to work really well without having to touch code. Other apps I saw did not have so many options, or include the Additional Cost calculator below the item choices, which was essential for me. Thanks for your help

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 19, 2021

This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2021

Great app, very thorough, does what I need it to! Great support by the author and easy to understand.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2021

I would give this app 10 stars if I could. I did a lot of research before choosing this app for customizing your products. The products I will be selling have a lot of options, and the image customizer feature combined with all the various product options is exactly what I had been searching for. There are tons of quick how to articles and video tutorials to help you get the hang of using all the features. I have reached out an emailed the team about 2 issues so far: the image customizer had not auto installed properly on my Shopify theme, and then when I started using the accordion groups I wanted them to be closed when you go to my products. I received timely responses, and exceptional service. Highly recommend!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2021

Just doing a theme upgrade and APP support was brilliant. I have used this App now for a few years and it does actually get me sales. Love the conditional logic which makes it easier to customise to my personal needs and customer demographics.

Using app

Over 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

June 9, 2021

I've been using this app for five years now. This is not a review from a new user - that's five years of using the app, tweaking the app. And enjoying it. First off - the interface is tricky. But it is incredibly powerful. And it just works. Zero downtime. To quote Ron Popeil, this is truly "set it and forget it". Over the years, I've had occasion to ask the W3 people for help on several occasions. Quick to respond, accurate answers. They've solved my problems EVERY SINGLE TIME. Sometimes it's a tweak to my website to get the result I want and they make it happen. I give them permission through Shopify, and for a very minor fee I get the result I'm looking for. If you visit the "design your own" portion of my website, you'll see their app in action. Great app, great staff, great service. Seriously. If you need product customization, then you need this app. Richard Ash Folkcraft.com

Using app

Over 4 years

Total reviews

4

Average rating

5.0