W3 Custom Product Options

I've been using this app for five years now. This is not a review from a new user - that's five years of using the app, tweaking the app. And enjoying it. First off - the interface is tricky. But it is incredibly powerful. And it just works. Zero downtime. To quote Ron Popeil, this is truly "set it and forget it". Over the years, I've had occasion to ask the W3 people for help on several occasions. Quick to respond, accurate answers. They've solved my problems EVERY SINGLE TIME. Sometimes it's a tweak to my website to get the result I want and they make it happen. I give them permission through Shopify, and for a very minor fee I get the result I'm looking for. If you visit the "design your own" portion of my website, you'll see their app in action. Great app, great staff, great service. Seriously. If you need product customization, then you need this app. Richard Ash Folkcraft.com

Tired of using Bold Options? So were we. Do yourself a favor and just make the switch. If you were able to figure out how to make Bold do what you want then using this app is going to absolutely floor you with how easy and logical everything is. The integration was a 1 button process. The documentation for this app is absolutely phenomenal, and we were able to make all but two customizations to our site by ourselves without needing programming knowledge. For the remaining two customizations (changing selection border color and altering the functionality of one of the widgets) we opened a support ticket with W3 and they answered both of our questions in plain English, provided copy-paste snippets that solved our problems, and did so within literally minutes of opening for business. We later had an issue that turned out to be a Shopify problem, not a W3 problem, and they were just as professional and eager to help. The only downside to this app is that the customer can't edit options in cart. They told me it's a feature they'd like to see added to the app, but more groundwork would need to be done before such a thing could happen. The drawback is outweighed a hundred times over by the benefits, and my customers are literally reaching out to us with praise over how much better the ordering process is. Thanks W3! Update 10/10/22 We've had to reach out a few times since the initial review to ask how to customize something here and there. Support is always fast, always helpful, very easy to understand. As of now I still recommend them without hesitation!

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

Like most apps, once you get the hang of it, it's great. They have good help videos, and I am pleased with how it works and how it looks on my website.

Very happy with the overall design and capabilities of this app, the BEST out there and we've tried others that did not provide as many options and were not user friendly. This app team will not only support you directly, but they have also taken time to create many useful video and written tutorials on how to use this app to get the best out of it for your store, which most developers do not offer. We have received unbeatable customer service every time we contacted support. They have always provided us with exceptional and prompt support, always very professional and knowledgeable, a pleasure to work with. Thank you Jason and the whole W3Trends team!! Highly recommend this app and team, stop looking, you found them here.

We have been using this app for about 2 years and it's helped us grow our business by being able to do custom options for pre-orders, custom framing, and anything else we need for our promotions. Definitely recommend this app.

Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.

Customer support goes above and beyond to get you the results you want. We wanted an app that provides great ROI with support to back it up. This app does both. Simple to set-up, does everything we wanted it to do, and we couldn't be happier. Thank you so much to Justin and the team. If you are looking for an app to help you customize products, this is one you should definitely check out!

Been using it for a few years. Also switched to another top selling one and tried that for 6 months. This one is by FAR more intuitive and it updates quickly. The set up is easier in my opinion as well. I will say that I've had install issues every single time I've have to update my Avenue theme (and I'm not making any node adjustments) and the lettering comes in all weird and I have to edit W3's code to make it look better - but W3 showed me how to do it. A free manual install has always been done (which they advertise for Avenue), minus when I ran into one customer service rep who refused to install it and wanted to charge me for it (Jason Beldon). Support Rep Megan Dobarganes is THE BEST! She's an outside of the box thinker and provides amazing support. W3 would dominate the market if they could figure out the edit in cart where it doesn't double what's in the customer's cart. That's the only thing holding them back I think, but I bet they're working on it.

Very easy to use app! And customer service has been top notch! We switched from a different custom product app by another company - the other app was glitchy & hard to get a response. Glad we switched! We are very happy.

Love this app. Really helps my customers walk through our ordering process very seamlessly. There are so many options to make everything very clear.

Great app, better support. Does what I need it to do, and support goes above and beyond to help when asked.

I've been using this app for almost a year now. After going through some theme updates, the team at W3 Trends have been more than helpful in ensuring that Cusotm Product Options works properly with each update. Top Notch customer support!

The customer service is responsive with this app. It's a good thing because you might need it; my Shopify Theme could not use the Automatic Installation. However, Justin installed it manually for me within an hour of my request, and they did answer a plethora of questions I asked before I was able to set it up successfully on a Copy of our site before I reuploaded the Copy to the LIVE area. (By the way, a Shopify tech told me that APPS would not work unless they were on the LIVE site. WRONG! I got better info about Shopify from the folks at W3Trends! Thank you, Justin!) The reason I'm giving it four stars instead of five is for two reasons: 1. The dashboard usability could be a bit clearer. Even though there are video tutorials, some actions happening on the screen were not made clear in the narration. 2. You can't use apostrophes in your titles above text boxes. Sometimes, ya just gotta have apostrophes. I had to change my verbiage to comply with the code. I understand, from over 20 years of working with my business parnter (in a separate business), who is a programmer, code can't always handle apostrophes, but there are ways around that. Now we'll see if people will use the function to add a NAME to their purchased products we have to honor nurses, doctors, military, firefighters, and police. Note that within the APP portal, you can use HTML to text you may want to add below your actual text boxes. I added RED and BOLDING to some fonts so people will readily see instructions as to how to give us the Titles and Ranks for NAMES, or just the NAMES they want on their products. Overall, great job, folks! Thank you for all of your patience and help.

Exactly what I needed! Megan was helpful and responsive. I needed a little a little change here and there and Megan took care of it. So happy with the result. Update: Extremely satisfied. Upgraded to the 2.0 theme. It was a great time to try 2 other popular product option apps just to make sure I wasn't missing out, only to come back to this one. This one checks all the boxes. Easy to use interface for setting options and conditional logic, an output that will be easily understood by my customers. I opted to pay for customization so that it would show the base cost and itemized option costs and subtotal in a way that fit with my minimalist theme. Within 2 days, Gabby and Jason helped me install and code it to display exactly what I needed. The final result was worth the back and forth.

The support team is amazing, quick, helpful and thorough! Megan, thank you! We added another app that messed up some formatting and Megan helped identify the issue and address it quickly and seamlessly.

I used this app to create complicated price options with conditional logic. It was very easy and intuitive to set up and this App has been able to fulfill every need I have for my store. The support I have received from Justin and Megan has been OUTSTANDING! They respond to my emails very quickly and are very clear with their instructions. I have tried two other Options Apps in Shopify and this one is by far the best and it is affordable.

Really good app, you can group functions by accordions. Great and fast technical assistance. 4 out of 5 stars because to change some things (ex. the color of the accordion bar) you have to modify the code of the theme (it would be better to have this option as a function of the app) but the assistance will help you out with this. With their help I managed to do that even if I don't have any knowledge about coding

Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.

The support is truly horrible. They messed up the install of our theme which led to huge issues in our store. When we reached out for urgent help, they just gave us generic answers. STAY AWAY!