All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Oct. 30, 2020

By far the best app that ive used. Ive used almost everyother product options app, none of them do what this does.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2020

I was searching for an app that let me put customization options on my UNIQUE one of a kind products, this app truly NAILED the bill. Simple enough to navigate and use, the FAQ is very helpful and the Customer Support is top notch. Had an issue come up *not with the app itself, just with my lack of knowledge* and they replied to my request very quickly and got it resolved. Let's me put all the customization options I need on my products and functions very well! Would recommend.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2021

I've been using this app for almost a year now. After going through some theme updates, the team at W3 Trends have been more than helpful in ensuring that Cusotm Product Options works properly with each update. Top Notch customer support!

Using app

10 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 16, 2020

The customer service is responsive with this app. It's a good thing because you might need it; my Shopify Theme could not use the Automatic Installation. However, Justin installed it manually for me within an hour of my request, and they did answer a plethora of questions I asked before I was able to set it up successfully on a Copy of our site before I reuploaded the Copy to the LIVE area. (By the way, a Shopify tech told me that APPS would not work unless they were on the LIVE site. WRONG! I got better info about Shopify from the folks at W3Trends! Thank you, Justin!) The reason I'm giving it four stars instead of five is for two reasons: 1. The dashboard usability could be a bit clearer. Even though there are video tutorials, some actions happening on the screen were not made clear in the narration. 2. You can't use apostrophes in your titles above text boxes. Sometimes, ya just gotta have apostrophes. I had to change my verbiage to comply with the code. I understand, from over 20 years of working with my business parnter (in a separate business), who is a programmer, code can't always handle apostrophes, but there are ways around that. Now we'll see if people will use the function to add a NAME to their purchased products we have to honor nurses, doctors, military, firefighters, and police. Note that within the APP portal, you can use HTML to text you may want to add below your actual text boxes. I added RED and BOLDING to some fonts so people will readily see instructions as to how to give us the Titles and Ranks for NAMES, or just the NAMES they want on their products. Overall, great job, folks! Thank you for all of your patience and help.

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 7, 2020

great and fast assistance when I ran into an issue with my theme, friendly and great price for such a fantastic app!

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 1, 2020

This app works great for me to add upgraded options to a stock product. I was having some trouble with the conditional logic settings and hiding drop down options. I was directed to tutorials to fix all of my issues quickly and easily. Every question I had - they were able to answer and help me find the solution and I had it up and running perfectly on my store within 4 hours.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Exactly what I needed! Megan was helpful and responsive. I needed a little a little change here and there and Megan took care of it. So happy with the result. Update: Extremely satisfied. Upgraded to the 2.0 theme. It was a great time to try 2 other popular product option apps just to make sure I wasn't missing out, only to come back to this one. This one checks all the boxes. Easy to use interface for setting options and conditional logic, an output that will be easily understood by my customers. I opted to pay for customization so that it would show the base cost and itemized option costs and subtotal in a way that fit with my minimalist theme. Within 2 days, Gabby and Jason helped me install and code it to display exactly what I needed. The final result was worth the back and forth.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

The app ist great but what really suprised me is the great support! so far every single of my support tickets has been answered very quick.

Using app

5 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 15, 2020

Excellent customer service and great app. I've had problems with my theme and they solved it quickly. Thank you so much, Megan.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2020

The support team is amazing, quick, helpful and thorough! Megan, thank you! We added another app that messed up some formatting and Megan helped identify the issue and address it quickly and seamlessly.

Using app

Almost 4 years

Total reviews

3

Average rating

2.7

5 / 5 Share

Aug. 27, 2020

I used this app to create complicated price options with conditional logic. It was very easy and intuitive to set up and this App has been able to fulfill every need I have for my store. The support I have received from Justin and Megan has been OUTSTANDING! They respond to my emails very quickly and are very clear with their instructions. I have tried two other Options Apps in Shopify and this one is by far the best and it is affordable.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 26, 2020

Really good app, you can group functions by accordions. Great and fast technical assistance. 4 out of 5 stars because to change some things (ex. the color of the accordion bar) you have to modify the code of the theme (it would be better to have this option as a function of the app) but the assistance will help you out with this. With their help I managed to do that even if I don't have any knowledge about coding

Using app

4 days

Total reviews

10

Average rating

4.9

5 / 5 Share

Aug. 20, 2020

Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

Customer service is great! After my initial review, their team reached out to me to get all the issues resolved. They were fast and had a good response for all my questions. I am excited about using this app and will update review in 6 months.

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

July 27, 2020

The support is truly horrible. They messed up the install of our theme which led to huge issues in our store. When we reached out for urgent help, they just gave us generic answers. STAY AWAY!

Using app

5 days

Total reviews

7

Average rating

4.3

5 / 5 Share

July 29, 2020

Changing 1 star to 5 stars. Had some issues with my themes codes & when i contacted them they went through all my codes & make me assure that there are no left behind codes of this app. & fortunately my issue has also been resolved by some other app. Feeling apologetic. Thankyou.

Using app

10 days

Total reviews

4

Average rating

4.0

Developer Reply

Edit: We've reached out a few times with no response. Please be sure to check your junkmail. ------------ Hi There, We'd be happy to assist with anything you need help with. Can you email us at [email protected] ? Thank you,

5 / 5 Share

July 16, 2020

Whit this app I'm able to make tailor products. I've had some problems with my theme but the customer service helped me to solve those issues! Highly recommend!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 16, 2020

The app is really good with a variety of options and the support we have enjoyed has been quick and very knowledgable.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2020

Excellent customer service!! At least they understand what you looking for easy to download highly recommended

Using app

20 minutes

Total reviews

5

Average rating

4.2

5 / 5 Share

June 25, 2020

What a great app and the super behind it I must recommend your can never get such detail app for custom made product I have tried many apps but this one is best out of everyone.

Using app

About 2 months

Total reviews

6

Average rating

4.7