All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

June 30, 2018

Works great for my needs! Support is great too!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 29, 2021

I LOVE this app - having tried many product option apps, this is by far the easiest and most straight forward to use. I needed to have the app installed after updating my theme and it was done within a few days and functioning perfectly. Customer service was so friendly and nothing too much trouble :)

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 4, 2018

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2018

THIS IS THE BEST! I tried the "biggest" and these guys BEAT THEM hands down! First, they answer their phone. Second, they reply to emails and actually read what you ask, instead of sending CANNED Answers. They are SUPER SKILLED. And, if you do NOT get their QUOTES then you are missing BIG TIME! Especially if you sell expensive stuff, like I do.. https://www.tacticalflowmeter.com/

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2018

Our website, THATflagcompany.com, specializes in custom ordered flags, plaques and awards. The W3 app has been a great option for our website and is incredibly user friendly. After 10 months with the app we ran across our first issue and contacted the support team. They were quick to help us fix the problem! Highly recommend this app for a cost effective way to allow customers the ability to customize their products.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 26, 2018

Great app! It helps our store with offering customizable options to our products. The support is great and very helpful with all of our needs. Highly recommended!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 1, 2018

Don't look any further for a product options app! Justin and the team at W3 are incredibly responsive and helped me resolve numerous issues I was having with my store. And they are in the USA so when you make a request the communication is clear and concise. A+++!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2018

Great product for us and super helpful support team.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2018

Great Customer Service Fast and Prompt Communication and respond to my questions, Megan helped me solve an Issue fast.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Amazing customer service! Had an issue with getting the app to work on my new theme. Sent and email to support and within the hour they had it all fixed and ready to go for me! Jamie Keller OCM

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2018

Been using this app for a little while now and I am very pleased with it. The app does exactly what it states it will do and is easy to use. If there is something that you need help with the support team for this app are very responsive and friendly and will be sure you are taken care of. If you are in need of add on options for your Shopify products I would highly recommend this app.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2018

Great app for what i was after re product add ons and additional prices. Tech support is also great and always willing to help out :)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2018

We installed this app to allow us to have customisable products. The app itself is relatively easy to setup and getting your custom product fields designed and implemented is very straight forward. We did have some issues with our theme conflicting with the app, but the support team worked extensively with us to resolve this issues and solve the problem. Great app to extend Shopify's own functionality and excellent support service :)

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2018

Love the app. Very easy to use and set up. W3 support is excellent. They respond very fast to fix any issue.

Using app

5 months

Total reviews

7

Average rating

5.0

1 / 5 Share

March 12, 2018

I hate this app. I had a developer add it for me and when I went to set it up, it was way too time consuming to add all the options and add the "conditional logic". After you set up the conditional logic, lets say you have 20 product options with different price amounts, you then have to create 20 new products with those product prices and it's just a mess. Huge time waster and I have been spending my money on this app for the past few months till I launched and now have to start over. Wish I had looked into it earlier on.

Using app

5 months

Total reviews

1

Average rating

1.0

5 / 5 Share

March 10, 2018

So far the best product options app I've used/tried. And I've tried A LOT! They did a great job at making sure to add all the little awesome details you need to make your online store work seamlessly. I would 100% recommend this (and will) to anyone. I also LOVE the fact that I can call them on the phone if need be for help. That is so rare now a days. It's SUPER helpful!

Using app

Over 1 year

Total reviews

5

Average rating

3.6

5 / 5 Share

March 8, 2018

We look at a lot of product option apps to fulfill our needs to add monogram fields to our products and W3 Product Options was the best fit. Justin gave amazing fast support during our trial period to ensure it would work and the fee was better than other apps out there. We also use the Product accessories app by W3 and have been happy with them all around!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2018

The best thing about this app is the customer service! Every time I need something new or different, they respond right away. The last time I needed to know how to integrate this app with order printer and not only did they tell me how to do it, they went ahead and did it for me when I told them I was inept with code. I use this app to add a monogram box with a fee to my items. I tried other apps first but this one works best. Totally worth the small monthly fee.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2018

This app has been super helpful in dealing with our relatively complex product options. W3 was also really great about addressing small issues so we can get the most out of the app. Highly recommended for both functionality and support!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

March 5, 2018

Justin Smith is great to work with, he got me through a road block and now my store is functioning great...smooth sailing from here. Thanks! Highly recommend this product and support staff.

Using app

Over 1 year

Total reviews

2

Average rating

5.0