All reviews

Rating Breakdown

  • 5
    86% (1,067 ratings)
  • 4
    5% (62 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (23 ratings)
  • 1
    6% (73 ratings)

Reviews with Text

  • 98% (1,221)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 8, 2024

The reason for the 5 stars is mainly because of the customer service I receive each and every time I need them! They were quick and very knowledgeable!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2024

There was an issue with “add to cart” and this was very critical to get fixed asap. Mrunal & Nitesh, help em to resolve this issues right away so my website could be fully functioning.

Using app

Over 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Alina the customer support helped us with all we needed to set up BOLD option with adjusted price feature work properly. Excellent job and caring of detailed review. We are very happy with the result. Thank you again Alina!!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

amazing customer support. they hopped in to help me with technical changes to my theme. they were fast and friendly

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Great customer service! shoutout to Jeff, really helpful and fast to solve problems, makes the app experience much easier

Store

TST

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2022

After I left a bad review they contacted me and tried their best to help with installing theme and in the end everything work as it should, perfect!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Lots of variations available - fairly easy to use - Jeff at customer support was knowledgeable and very helpful.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

I have used this app on more than a dozen websites. I've tried others, but Bold Product Options is by far the best available. Not only does it have excellent advanced features and customizations, but the customer support is as good as you'll ever find!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2022

I used this app to create product options. I launched my website today and had an issue with one of the products. Deelen from Bold help me via chat room in a very efficient and timely manner. He was able to help me solve my issue. Thank you Deelen!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Bold Product Options responds to messages with quick help and answers. We enjoy the many customizations that we can give our customers with this App.

Using app

About 6 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

Great for adding in more product options. Just wish they allowed you to add barcode numbers to the product options for scan and packing

Using app

Over 4 years

Total reviews

10

Average rating

3.7

Developer Reply

Thank you kindly for taking the time to leave your review and feedback. I will most certainly pass along your suggestion to the development team. Suggestions such as yours help uncover features that may be useful to our merchants. Thanks for choosing Bold!

5 / 5 Share

Feb. 2, 2023

Alina was wonderful. We have had some issues in the past and Alina was very patient with our process and was very helpful. Her customer service is outstanding and I am very grateful I got the chance to work with Alina. The Bold Products Options App has helped my business see an increase in sales this last year. I highly recommend this app and the customer service will not disappoint you. They are quick to reply and they are willing to work with you and walk you through the process so you feel comfortable getting this new app for your business. Thank you Alina for all of your help! Bold Products Team are very lucky to have you on their team.

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the great review! We’re so happy to be a part of your store’s ecosystem and support you in your growth. We will be sure to pass along your kind words to Irfan! Thanks for choosing Bold!

5 / 5 Share

Oct. 14, 2022

Although this app isn't the easiest one we use, it works perfectly for us and the customer service is fantastic. Specifically, Irfan was very helpful as we work to update our site to Shopify 2.0.

Using app

Over 5 years

Total reviews

5

Average rating

4.4

Developer Reply

Thank you so much for your review. We are happy to hear that Irfan was there to help with your updates. Thank you for choosing Bold!

5 / 5 Share

Sept. 19, 2022

5-Sterne an Birpal und das komplette Service BOLD Team. They helped me to solve every problem I had. Beste Regards

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 12, 2022

A little pricey for premium, but it does everything that we need. Works flawlessly. Also very kind customer support, great experience with Deelen.

Using app

Over 2 years

Total reviews

9

Average rating

4.9

5 / 5 Share

Aug. 11, 2022

Not only is the app really great, but the service is absolutely incredible. Nicholas helped me on multiple occasions with code issues with a previous app and due to a custom theme. He went above and beyond my expectations and delivered everything in record time. I highly recommend using this product.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2022

This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 22, 2022

Love this app and love the customer service. Today, Jeff went well above and beyond! I just moved off an options app to Bold Product Options and the customer service is excellent; responsive and knowledgeable. The app works so much better and looks great on my page!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2022

Daniel P with Bold Support was quick to answer my questions and provide me with a solution to keep me moving forward without having to wait at all.

Using app

11 months

Total reviews

3

Average rating

5.0