All reviews

Rating Breakdown

  • 5
    86% (1,066 ratings)
  • 4
    5% (63 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,222)
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5 / 5 Share

Aug. 12, 2022

A little pricey for premium, but it does everything that we need. Works flawlessly. Also very kind customer support, great experience with Deelen.

Using app

Over 2 years

Total reviews

11

Average rating

4.9

5 / 5 Share

Aug. 11, 2022

Not only is the app really great, but the service is absolutely incredible. Nicholas helped me on multiple occasions with code issues with a previous app and due to a custom theme. He went above and beyond my expectations and delivered everything in record time. I highly recommend using this product.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2022

This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 22, 2022

Love this app and love the customer service. Today, Jeff went well above and beyond! I just moved off an options app to Bold Product Options and the customer service is excellent; responsive and knowledgeable. The app works so much better and looks great on my page!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2022

Daniel P with Bold Support was quick to answer my questions and provide me with a solution to keep me moving forward without having to wait at all.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 10, 2022

Amazing customer service and help in sorting out issues I was having with our store theme. Very helpful team.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2022

I have been using this app for years. now we updated to a new theme and ran into some problems. But the support of Bold Option App was super quick and helpful to fix all the issues. Now everything rans perfectly again. Thank you for the kind costumer support service

Store

GISELLE

Using app

Almost 6 years

Total reviews

2

Average rating

3.0

5 / 5 Share

May 5, 2022

I've been using Product Options by Bold for over 5 years. This is a great app and has never failed us. With many variations of products, this app gave us the flexibility to offer hundreds of variations, and is a must for our business. Jeff is right there currently as we're attempting to change from an older, paid theme to a brand new, free 2.0 theme from Shopify.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2022

This is a great application and customer service is incredible. I highly recommend this application.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 26, 2022

Amazing customer service, app is easy to use. They install it very quickly and as per instructions.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2023

This app is a life saver! We sell original artwork with the option to frame and this app keeps track of the inventory so we don't accidentally double sell the artwork. Jeff and Deelen was also very helpful via customer support and helped me with my questions quickly!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 12, 2022

Conflicts with some other apps, but otherwise it's very easy to set up even for a novice. Quick customer support too!

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review! We're glad to hear you got everything all sorted out. Have a great day!

5 / 5 Share

April 1, 2022

Great app! and even greater support! Shout out to Jeff for helping me implement bold with the new Dawn theme.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! We are always happy to help. :)

5 / 5 Share

March 24, 2022

We use this app to offer our specific hemming options, but were having some issues in getting our options to perform the way that we were hoping. I spoke with Daniel Peter-Salawu in the help chat and he was able to go into our shopify/bold account and help us to get everything straightened out in no time! He was extremely helpful and worked very fast to provide us with solutions. Very happy with the app and the customer support we received!

Store

Berle

Using app

About 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! Daniel is an absolute rockstar. :) We're super glad to hear you've been enjoying Product Options.

5 / 5 Share

Jan. 3, 2023

Works really well and does exactly what I need it to. Support are super helpful - asked about one issue and that was fixed within an hour or so and they also spotted another issue on the site while doing that which they advised me about (thanks Alina!) UPDATE - needed futher support after changing my theme and Alina was again super quick and helpful. Thanks so much Alina for your assistance.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your kind review! We're happy to hear that you've been enjoying Bold Product Options. :)

5 / 5 Share

March 14, 2022

This a great app! I took over a site built by a former colleague and their CS has been excellent in helping to troubleshoot and navigate the structure.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to hear you've been enjoying the app so far! Our support team is always happy to help. Thanks for choosing Bold!

5 / 5 Share

Feb. 28, 2022

Very nice app, great customer service. While using the app, I encountered many problems, I contacted customer service via email, and they were very patient with my questions each time.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind review! We're happy to hear you've been enjoying the app so far. Have a great day!

5 / 5 Share

Feb. 25, 2022

Jeff at Bold Options is very helpful. The support team is skilled at making edits to the Shopify product pages and understands the user experience during checkout. I appreciate their help and love using the app to customize options during checkout.

Using app

Over 5 years

Total reviews

2

Average rating

3.5

Developer Reply

We're happy to hear Jeff was able to help you out. Thank you for choosing Bold!

5 / 5 Share

Feb. 8, 2022

I have been using this app for a few years now and it has always been a great way for me to add the many options we offer to our products. The app allows me to add items at no extra cost for choice of application or to add items with extra costs. Some of my products have 10+ options added in. The app is Great! A few months ago we made some upgrades to our theme and had some SEO work done and I noticed that my site began showing the hidden options for our Bold app in our search bar. I reached out to Bold and Dylan immediately responded and took care of the issue and when he wasn't sure on the final fix he escalated the issue to the next level and they promptly fixed the issue. The site is working and the app is working and all is good. Thank you Dylan and Bold for a great team and a great app!

Using app

Over 4 years

Total reviews

5

Average rating

5.0

Developer Reply

We're so happy to hear you've been enjoying the app! :) Thank you for your kind words and continued support. <3