All reviews

Rating Breakdown

  • 5
    86% (1,067 ratings)
  • 4
    5% (62 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (23 ratings)
  • 1
    6% (73 ratings)

Reviews with Text

  • 98% (1,221)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 24, 2021

Hello - a HUGE thank you to Mohammed who helped us organise our product options. He was patient, thorough and kept us updated until we were completely happy with the result. We have over 8,000 products and it all works seamlessly now.

Using app

6 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your review. We are so thrilled that Mohammed was there to help you and that everything is now running seamlessly! We always happy to help! Thank you for choosing Bold.

5 / 5 Share

Sept. 25, 2023

Great and reliable support team! I would like to thank Aman and Deelen who really helped with the installation process and Ryan who helped with all the info about the app.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that Aman and Ryan was there to help you with the app. Thank you for choosing Bold!

5 / 5 Share

March 16, 2021

Ryan and his support team were very quick in their response. Our custom theme required a few updates from the Bold side and they were able to make the changes quickly, or point me to resources to accomplish all of our needs. Overall this was an impressive experience. I would recommend Bold Product Options for a custom product item's app, when you need to go beyond basic Shopify functions.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Ryan and the team was there to help you. Thank you for recommending and choosing Bold!

5 / 5 Share

March 10, 2021

This app handled my complicated product variations & options perfectly (I had tried a couple other apps before that didn't work out). Alina went above and beyond to provide quick customer service and get everything taken care of for me. Thoroughly impressed.

Store

EXT-USA

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. So pleased that Alina was there to go above and beyond to provide you with quick service you needed. Thank you for choosing Bold!

5 / 5 Share

Feb. 19, 2021

My wholesale website has lots of variations and I needed an app that could handle all that plus create an easy to read back end. Other apps I tried either could not link my product pictures with my skus or they couldn't get the variants to show up under the sku. Bold Product Options was able to do all these things and more for me. The support chat is amazing with immediate help and understanding of the any issues or complications I am having. The get to fixing my problem right away. I just wish I had the "smack my face" emoji a lot of the time.

Using app

About 1 month

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for your review. We are so happy that our team on chat was there to provide you with immediate assistance and that they were there to fix the problems you were experiencing. Thank you for choosing Bold! We are always happy to help.

5 / 5 Share

Feb. 18, 2021

Great customer service and app. This app has much more to it than I Initially;y thought and the customer service from Ryan was exceptional! thank you team!

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the review! We are so happy to hear that Ryan provided great support.

5 / 5 Share

Feb. 15, 2021

Awesome support by Ryan. First off my client was on a old premium version of Bold Options and they were able to help upgrade us to Bold Options v2 premium. The day of launching the new theme, Ryan and his team were able to help get all the files updated with the Bold v2 code right away.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are thrilled that Ryan was able to help your right away. Our team is always to help you when you need us!

5 / 5 Share

Feb. 10, 2021

Words cannot express the gratitude I have for Ryan and the team at Bold. All I can say is— THANK YOU THANK YOU THANK YOU!! At a time when most companies treat customers like faceless tickets to be dealt with as quickly as possible or worse— ignored or disregarded entirely, the team at Bold went above and beyond my highest expectations to resolve a tricky problem that was ultimately caused by my shop's THEME and NOT by the Bold app I was using. I am absolutely BLOWN AWAY with the level of communication and support at Bold. Not only does their product work beautifully, they've also set a new bar in terms of customer support and satisfaction.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review! We are so happy that Ryan and the team was able to help you. It truly makes us happy that we were able to help you. If you ever need us we will be there, thank you for choosing Bold!!

5 / 5 Share

Feb. 4, 2021

Great! Alina was very helpful and solved my issues quickly... My prices weren't showing up after changing them, and she walked me through what I was doing wrong.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are thrilled that Alina was able to solve the issues you were having. Glad that everything are up and running!!

5 / 5 Share

Feb. 3, 2021

We have been using this app for about two years now and we love it. The support has been very helpful too. Shout out to Camila from the Bold Commerce Merchant Success team.

Using app

About 2 years

Total reviews

6

Average rating

4.5

Developer Reply

Thank you very much for the review. So happy to hear from a long time fan! Wishing you all the best.

5 / 5 Share

Jan. 26, 2021

So far so good with this app. Any minor issues that I've had in getting up and running have been addressed quickly by the support team. Many thanks to Camila for all her help.

Using app

7 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the review. We are very happy to hear that Camila fixed up any small issues and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.

5 / 5 Share

Jan. 19, 2021

The app works great, and shows the options and updated prices right away. Many thanks to Camila, for helping out getting everything up and running in no time.

Using app

7 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for the review. We are very happy to hear that Camila and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.

5 / 5 Share

Jan. 7, 2021

We have been using this app to fix the xxx variant limit and help with our customized Jacket business. It has since become an essential part of our store. www.mckeveytees.com ... We now use all the premium features... Especially the append to price, conditional logic, and adjustable prices. Whenever we have an issue the tech team solves the issue in a very timely manner. They are very helpful and help you to understand their app. Being a programmer, it is awesome to have such well documented code and support. We would give it more stars if possible. Great Job BOLD!!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! Couldn't be happier to hear that Bold Product Options provided you with the solutions you needed to fit your business needs, and that you found our documentation and customer service team to be so helpful. Thanks again, and all the best!

5 / 5 Share

Dec. 31, 2020

I create personalized artwork and require a lot of information from buyers before I can begin a project. I am so relieved to have an app like Bold to help me gather it in my Shopify site - saves me SO much extra legwork. I haven't had any issues using the app, but there was a situation where I couldn't get the desired boxes to align properly with my theme. Their customer service team was very hands-on and quick to respond, even on a holiday! I would highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the thoughtful review! Couldn't be happier to hear that Bold Product Options and our team was able to save you time and work implementing customization options on your site.

5 / 5 Share

Dec. 30, 2020

Alina was very helpful in getting our app set up and working through the details! Highly recommended!

Store

DPF360

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

This app is the only reason I am with Shopify - I was able to get help with installation ASAP through chat and Alina was so helpful and fixed it in no time.

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review. So happy to hear that Alina was able. to help out and that Bold Product Options is a great solution for your store. Please don't hesitate to reach out any time.

5 / 5 Share

Dec. 2, 2020

I am using the app for quite some time and I am more than happy. Not only are the options great and the setup is quite easy, whats more impressive is the support I received everytime I wanted to change something. Nir and Grant especially did an awesome job, but I am sure that the entire team will be a great help to you. So I would definitly recommend it!

Store

PetBud

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the feedback and recommendation. So happy to hear that Nir, Grant, and the rest of the team were able to help you out!

5 / 5 Share

Nov. 30, 2020

Essential for allowing us to offer badminton racket customisation. Best app for this on the app store. Support is top tear too. Camila was very helpful getting my setup up and running.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the amazing review! Love to see that product options is helping your customers customize their rackets. So thrilled to hear Camila was offering great support. Wishing you all the best.

5 / 5 Share

Nov. 22, 2020

We use this app for years now. It's EVERYTHING that you will ever need in terms of product options. The customization options are endless, you just need a bit of web developer mindset to use it's full potential. If you don't have the skills - their customer service team is there for you. Very responsive and professional! Highly recommend!

Store

ARTEMER

Using app

Almost 4 years

Total reviews

4

Average rating

4.3

Developer Reply

Thank you so much for the thoughtful review and recommendation!

5 / 5 Share

Nov. 2, 2020

This app is very useful and solved our problem. We changed the theme and asked them to help reinstall the plug-in. It quickly ran into it for us, and it worked perfectly on the new theme.

Store

krkc&co

Using app

About 1 year

Total reviews

8

Average rating

4.9