All reviews

Rating Breakdown

  • 5
    86% (1,055 ratings)
  • 4
    5% (64 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (25 ratings)
  • 1
    6% (71 ratings)

Reviews with Text

  • 98% (1,208)
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5 / 5 Share

Oct. 20, 2021

The app has allowed me to create the complex nesting options I need to let customers create customized jewelry designs. The support Bold gives has been stellar, and has meant I can use the app to its fullest potential. The support team is terrific!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you kindly for the review. We are so happy that our support team was there to help you. We look forward to seeing your sales grow abundantly!

5 / 5 Share

April 25, 2022

This app works very well for us and is super easy to customize on the backend. Their custom support team is FANTASTIC! They have helped us with a number of customization we wanted to make and their turnaround time has been amazing! I can't recommend this app enough!

Store

BenShot

Using app

About 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the review. We are so happy that you found the app user friendly and that our support team was there to help. Thank you for the recommendation you are fantastic!

5 / 5 Share

Sept. 15, 2021

They are very happy to provide services, and are very efficient and work very seriously,very good!thank you.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so pleased that you are happy with the service. Thank you for choosing Bold!

5 / 5 Share

Sept. 13, 2021

Daniel is great and have helped solved issues and he goes above and beyond to help me. He even shown what CSS code that he did. He also pointed where was the issue. This will help me understand better on how to troubleshoot myself. Great app been using it for 3 years now. I want to request new feature of adding API function so it will be ready for the new HEADLESS COMMERCE. Please develop this ASAP before other product options app does it.

Using app

Over 2 years

Total reviews

18

Average rating

5.0

Developer Reply

Thank you so much for your review. We're so happy that Daniel was there to solve any issues you were having and more. Thank you for using Bold for 3 years and continuing to use Bold!

5 / 5 Share

Sept. 3, 2021

A little confusing to get started off with but after a few stressful nights.... finally figured it. Adds a lot of options to your store. Nir helped me out with a few issues I had in no time! customer service so far has been great

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. We are so glad that Nir was there to help you and resolve the issues you were having. We will be there when you need us!

5 / 5 Share

Sept. 3, 2021

I love this app because it does what Shopify cannot... and allows me to create more than 99 variants for a product. My client has an infinity of options and the Product Options app is pretty easy to use and has so many options, there's really nothing it can't do. AND, I love that when there is an issue, they jump right in and help with amazing customer service! I use several Bold apps, and I cannot complain about any of them at all.

Using app

Over 4 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for the kind review. We're so happy that you are enjoying the app. Thank you for choosing Bold!

5 / 5 Share

July 30, 2021

Great app, Support staff is great as well. Alina has helped me tremendously with our site. Thanks again!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Appreciate the kind words. Kudos have been passed along to Alina. Thanks for choosing Bold.

5 / 5 Share

July 27, 2021

I had trouble syncing my website to some options I added to the products page, and being a not-so-tech-savvy person, I had my issues. I reached out to Bold Product live chat, and I got connected within minutes with a nice gentleman name Ryan. He pointed out where I should fix my errors, confirmed that the conditions I created were all correct; and all I needed to do was to wait for the sync to complete and the products will be ready on my website. He was very patient with me the whole time, which I really appreciate. The website is running smoothly again! Thank you, Ryan!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. We are so happy that Ryan was there to help you! Thank you for choosing Bold.

5 / 5 Share

July 20, 2021

Great custom service! Daniel helped us with an issue we ran into. Couldn't be happier, thanks Daniel!!!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind review. We are go happy that Daniel was there to help you! Thank you for choosing Bold.

5 / 5 Share

June 23, 2021

The Support on this app is crazy good. Recommend 11/10...............................................

Using app

9 months

Total reviews

12

Average rating

4.1

Developer Reply

Appreciate the review. Contact our Customer Support Team anytime, we're always happy to help. Thanks for choosing Bold.

5 / 5 Share

June 4, 2021

This is probably the most useful app on Shopify. The option menues that are available for configuration are great. What I like most about Bold Product Options is the support SUPPORT TEAM - awesome guys & girls. Jeff from the support Team did a great job to help my problem come to life. helped me in many circumstances when I had questions or encountered a problem. Thank you very much!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate the review. Passed along the kind words to Jeff, and the team. Thanks for choosing Bold.

5 / 5 Share

April 13, 2021

I searched for a long time to find something as robust as Bold Options. I have a lot of rules that needed to be applied to the differnt selections. I had a tough time figuring out some of the logic to display correctly. Ryan was able to help me several times to get everything working. He saved me a lot of time and frustration. It builds a great vertical form, I needed to hire someone to spread out some of the options in a horizontal grid. One draw back is the display is not always instantaneous, so you have to give it a moment and refresh a couple of times to see your changes occasionally. Great product and support with in 24 hours most of the time.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy that Ryan was able to help you with everything you needed, we definitely make it a priority to reply and assist merchants as soon as we can! Thank you for the review and thank you for choosing Bold!

5 / 5 Share

April 12, 2021

Awesome app - Alina is a superstar! So grateful for her help with styling the app so that it fitted in with my branding!

Using app

About 1 year

Total reviews

7

Average rating

4.4

Developer Reply

We are so thrilled that Alina was there to help you with styling :). Thank you for the review!

5 / 5 Share

March 24, 2021

Hello - a HUGE thank you to Mohammed who helped us organise our product options. He was patient, thorough and kept us updated until we were completely happy with the result. We have over 8,000 products and it all works seamlessly now.

Using app

6 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your review. We are so thrilled that Mohammed was there to help you and that everything is now running seamlessly! We always happy to help! Thank you for choosing Bold.

5 / 5 Share

Sept. 25, 2023

Great and reliable support team! I would like to thank Aman and Deelen who really helped with the installation process and Ryan who helped with all the info about the app.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that Aman and Ryan was there to help you with the app. Thank you for choosing Bold!

5 / 5 Share

March 10, 2021

This app handled my complicated product variations & options perfectly (I had tried a couple other apps before that didn't work out). Alina went above and beyond to provide quick customer service and get everything taken care of for me. Thoroughly impressed.

Store

EXT-USA

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. So pleased that Alina was there to go above and beyond to provide you with quick service you needed. Thank you for choosing Bold!

5 / 5 Share

Feb. 19, 2021

My wholesale website has lots of variations and I needed an app that could handle all that plus create an easy to read back end. Other apps I tried either could not link my product pictures with my skus or they couldn't get the variants to show up under the sku. Bold Product Options was able to do all these things and more for me. The support chat is amazing with immediate help and understanding of the any issues or complications I am having. The get to fixing my problem right away. I just wish I had the "smack my face" emoji a lot of the time.

Using app

About 1 month

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for your review. We are so happy that our team on chat was there to provide you with immediate assistance and that they were there to fix the problems you were experiencing. Thank you for choosing Bold! We are always happy to help.

5 / 5 Share

Feb. 15, 2021

Awesome support by Ryan. First off my client was on a old premium version of Bold Options and they were able to help upgrade us to Bold Options v2 premium. The day of launching the new theme, Ryan and his team were able to help get all the files updated with the Bold v2 code right away.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are thrilled that Ryan was able to help your right away. Our team is always to help you when you need us!

5 / 5 Share

Feb. 10, 2021

Words cannot express the gratitude I have for Ryan and the team at Bold. All I can say is— THANK YOU THANK YOU THANK YOU!! At a time when most companies treat customers like faceless tickets to be dealt with as quickly as possible or worse— ignored or disregarded entirely, the team at Bold went above and beyond my highest expectations to resolve a tricky problem that was ultimately caused by my shop's THEME and NOT by the Bold app I was using. I am absolutely BLOWN AWAY with the level of communication and support at Bold. Not only does their product work beautifully, they've also set a new bar in terms of customer support and satisfaction.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review! We are so happy that Ryan and the team was able to help you. It truly makes us happy that we were able to help you. If you ever need us we will be there, thank you for choosing Bold!!

5 / 5 Share

Feb. 4, 2021

Great! Alina was very helpful and solved my issues quickly... My prices weren't showing up after changing them, and she walked me through what I was doing wrong.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are thrilled that Alina was able to solve the issues you were having. Glad that everything are up and running!!