SC Product Options
SC Product Options: Ultimate app for product customization
Rating
4.7
feedback
2,618
chart
#816
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March 3, 2018
I have just started using the app therefore 3 stars is more than suffice and certainly will write a more accurate review as soon as possible!
Feb. 14, 2018
I tried this because I love Product Discounts and I figured that Product Options would be well integrated. It was not. Here Are the Issues I had with the plugin while it was live: 1. It did not update the cart total in the normal way so the Free shipping countdown by Free Shipping Bar did not show a proper tally. 2. It gave away a free Item on its first transaction. It did not charge the option fee to the customer so I had to eat the cost. 3. The solution support gave me to this was an unacceptable workaround, they wanted me to disable my PayPal express button. 4. If you run a storewide sale with product discount your product options will take 24 hours to update to the sale price, and then presumably take another 24 to revert to their normal price after the sale ends. This is unacceptable. It might be a great plugin for your use, but for my use it was not acceptable.
Feb. 15, 2018
Great option app and does most things that you would need I have the Premium versions so customers can edit product details within there cart and this works well. I'm using the Grid Union Pixel theme and it seems to integrate well however I did need support getting it to work. The support staff are VERY good and really make an effort to sort out any issues. Talking to them via online chat is very quick and easy. Only 3 stars Because... Applying options is a pain in the backside they take a long time to appear so you need a lot of patience. Bold says its a Shopify issue and can do nothing about it. If you need an options app and can afford the price then its worth giving it a go just be prepared to view a million ads and wait for the option to appear! 5 Star to MC - Support Team She sorted out a lot of issues that I had with the Union Pixel Grid Theme and nothing ever seemed to much trouble her support was the best I have ever come across.
Dec. 12, 2017
Became the best app for us! Would love to see hover enlarge for the swatches. UPDATE: Had a full functionality as a tester but after removed it and Now I can not even edit some of the options. Not nice at all.
Dec. 24, 2016
The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't. The Earphone Guy http://www.earphoneguy.com
Aug. 26, 2016
It does most things it promises but not all. I could not customize pricing especially if linking to inventory. The initial customer support was okay but I had to contact them thru chat after having a ticket opened. And when they had to refer me to a higher tier for help, I didn't hear from anyone until 8 days later. But by then I ended up having to remove pricing and using quickbooks for inventory tracking. It's limited and you have to rebuild links to options for separate products even if the have the same basic options.
June 21, 2016
Generally as advertised and the support was quite good. Certainly a useful app for many reasons...but unfortunately we can't give this a great review overall. -The app costs money to install, which isn't the case with several of the alternatives. -The app was more tedious and cumbersome to use than the app we ended up going with. -More expensive per month than the app we ended up using, particularly if you need the "premium" features. -Not as versatile at modifying prices as the app we ended up using. -Charges extra for features that are included as standard with some other apps. -Bold repeatedly asks people to write 5-star reviews, which gets a bit annoying. We fiddled around with this app for a while and ultimately ended up going with Unlimited Product Options by OnlyGrowth.
March 27, 2017
I'm not in love with this app BUT when it works, it works. I've contacted support several times - Tamer is helpful and aside from some limitations on their end, he was able to make some requested changes. I would not suggest their chat feature as the customer support rep I spoke with there was very rude and unable to provide any assistance at all. The app is very time consuming when updating or creating many options for products. They have a time out feature of one hour - so if you are working on something longer than that (which I do often), you will lose any work when it times out. That is very frustrating and something that really needs to be addressed, as in completely removed! The app doesn't appear to work on older version of IE. I've had several customers contact me that they were unable to view the form which means they are unable to order a product. I'd like to see a way to copy product conditions and set options. This would be helpful as many times I am using several of the same options with one or two changes. Instead of having to recreate the ENTIRE set, being able to copy it would help with the one hour time limit. It would also be very helpful to be able to assign the options directly from the Shopify products page instead of spending so much time in the app with a time limit on your work.
Oct. 8, 2015
I would give 10 STARS to M-C, a member of the customer support team, who went so far above and beyond to help me. She never got annoyed by my questions, and after waiting FOREVER to get help from the app support, she figured it out for me. THANK YOU!!! I would give 3 starts to this app in general.... If it weren't for M-C I wouldn't be able to use it. We paid for the installation, and it had extraneous code in both customer email notifications and Order Invoices, as well as the checkout. M-C fixed all three issues (THANK YOU).... and to my knowledge no one else on the support team has yet to address it app-wide. The app has so much potential. It is really really great. I just wish that the team would take these design issues seriously. They relate to User Experience. No matter how cool the app is functionally, all a customer will see is "why is there extra code on my page" and they won't appreciate the function. I look forward to the team polishing and finishing this app, updating it, and I really hope they give M-C a raise!!!!!
Feb. 24, 2015
Overall not a bad product, but not great. It'll have to do until we can afford to pay 10K to have a nice website built for us. The main issue with this app is that it doesn't track inventory for common variants like size, or color. So the type of options you can realistically use with this app is limited. Their customer service is responsive though and they offered a work around. The work around was to create a duplicate hidden product, but the problem is it shows the same item twice in the cart, and at the very end at check out, its removed since its a hidden product. Very confusing for buyers to click add to cart for 1 item, and see it appear twice in their cart, so that didn't work. This app is awesome to use for adding options like "accessories" though. With the premium version, it shows "total extras" for any additional add-ons your customer chooses, which is pretty cool.
Feb. 21, 2015
I like the idea and it seems to work ok. The biggest issue I have is that it has a conflict with ajax so you have to turn off your added to cart notification and have it go straight to cart. Unfortunately, this is a known conversion killer. I'm not sure at this point if it's worth doing that. Our sales have dropped since adding this app. Still looking for a work around.