SC Product Options

Nov. 8, 2022

Hello, take this app since 2 years, but not there a lot of problems since orders from 08.11.2022. Can you repair it? Just shows me [FILTERED]. Thanks

June 30, 2022

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!

April 30, 2024

The customer support is great! I was stumped about a problem I was having with an option set and Ahmed Piric was able to go in and fix it within a few days. Very helpful!

Jan. 8, 2022

The app helped me solve the problem of limited product options. The agents were kind and gentle while helping me to install the app on my Shopify store. Nice experience there!

Dec. 23, 2023

I had great support from Kenan helping me deal with an important issue of customers not getting charged for add-ons. He went through and figured out where the issue was and fixed it and said we won't have that problem anymore.

Sept. 15, 2021

Alina and the support crew have helped me out every single time I've had an issue with the install on both of my stores. The app does what I need it to do and the UI is easy to understand. Reasons it's not a full five-star app: It is challenging to make the app work correctly with an AJAX cart. I've had the BOLD team do the code install several times and once or twice it seems like it stops working for unknown reasons. This is offset by the killer support team at BOLD. The other issue is customizability. The display settings are rather limited and while the app has a field for custom CSS, it would be really cool if you could do it through the UI. Silver lining: I've learned a lot about CSS by trying to get my options to look the way I want them to. Still not quite there but I'm getting closer! If there were a few more display options in the app it would be five stars easily.

Sept. 8, 2021

I've been using Bold to update pricing and product options on our website. Overall, the app is very easy to use. Any issues I ran into were quickly and easily addressed through their awesome customer service. The only thing that has caused some issues is that the option sets I created are not listed in alphabetical order or date modified. It can become difficult to navigate if you have many options like I do. I'd give the app 5 stars if that was fixed!

June 5, 2020

This app is really great once you get it to do what you want. I would give this app 10 stars if I could get the awesome help that I received from Naman and MC in the middle of the night when you need it the most.

May 2, 2020

Very good App and, Very good customer services. Thank You Dentamed USA Your Medical Dental Equipment

March 25, 2020

Great support, most are very helpful. The live support chat isn't as good at the email support, so I advise emailing but live chat is good if you need someone to pass on a message ASAP and live chat can help with simple tasks. All and all this company will go above and beyond to help you and make this app work for your site. The only negative I have is ease of use over some other product options apps. I have tried them all. Some are near impossible to figure out. Some are easy as pie to set up options. This app is somewhere in the middle. Not hard, not simple, could be a little easier. Otherwise the app works great.

March 6, 2020

I am a newbie to Shopify and he was patient and helped me out a ton. I love the 14-day trial as well! They are very fast at responding to email requests. Jericho has been so helpful with support on this app! I would recommend.

Feb. 14, 2020

The application is invaluable. It makes doing business for us so much easier. Then I had a technical issue and that is where things got BETTER. The tech support was great the whole way through the process. I was getting emails throughout the day with updates. Great Team Effort. Thanks BOLD.

Jan. 31, 2020

WORDS OF ADVICE IF YOU DOWNLOAD THIS: save your self lots of time and frustration by reading and studying all the help article FIRST! There is some glitchiness that happens here and there where the product options won't show up or the conditional logic won't work properly. The app does work but for me, it took a while to get it working properly...... I use this app for the bakery - we literally have unlimited options and combinations that affect the pricing. The app is really great.

Jan. 14, 2020

I just added personalized products to my store, this app is really helpful for setting up my products. Their customer service is excellent and extremely fast in responding! I think some of the option layouts could be a bit better, though.

Jan. 5, 2020

Overall the product options App by Bold has been a lifesaver for us. We really needed the mix of pieces that it pulled together. I give it 4 stars only because there is just some slight room for improvement (like removing excess data from product info and ability to hide products from showing or not on checkout - because it impacts abandon cart messages in strange way for us but we have unique needs)...the service is SOLID 5 STARS and tech support goes over and above to keep it working if anything comes up or needs refinement. I've had several superstars (Julian recently) who just get it done right and timely. MUCH appreciated and thanks to the entire team.

Sept. 25, 2019

Customer service was great and I love the easy customization of the app. I had issues with stripping the extra information off the order but that was a shopify issue not a product options issue.

Sept. 18, 2019

Very useful app. Great support from Rahul. App needs some adjustments and upgrades regarding pricing.

Sept. 21, 2019

I have been experimented problems with this app for so long. But support reached me after my review and took care of all the issues, i wished the problem was solved sooner but it's fixed.

Sept. 13, 2019

Just submitted a support request. Please deal with it immediately as I cannot spend any more time dealing with the problems. Sometimes the options show, sometimes they don't. I've done everything correctly.

Sept. 7, 2019

I have to give the customer service support team some recognition here because they were extremely helpful in helping me get set up with using this App. I had some complicated logic and they really worked with me to get it to work. Have to give Rick a special thanks here. We are still deciding if this app will work for what we are wanting to do. But I would recommend anyone that is on the fence to certainly give them a try, because the app does offer some cool features and the support is there to help you through. Especially if your logic and needs are not overly complicated, the app will work great. I would certainly recommend.