SC Product Options
SC Product Options: Ultimate app for product customization
Rating
4.6
feedback
1,244
chart
#1,013
All reviews
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Oct. 8, 2019
Great product, very easy to use and they have a very very responsive support team. Just write them where you’re stuck and they’ll sort it out in the background.
Thanks so much for the review; we're glad to hear that you've found our product and support to meet your needs! We're happy to have been able to assist with the issues you ran into. :-) Thanks very much for leaving us a review! I love the stationary you guys sell!
Oct. 7, 2019
We couldn't run our store without this app. We rely on it for custom products that require sizing without inventory. The support Bold offers is critical. Simran on live chat is the best and cleared up and remaining issues!
Thanks so much for the review; we're really glad that our Product Options app is helping your business in such an integral way! Your products are so unique - I love the idea behind the unique guitar string jewelry. We'll be sure to share the kind words with Simran, too!
Oct. 23, 2019
Great customer service from Jennifer! She went through the issues i was having and set me off in the right direction! Very helpful! 23/10/2019 - An update from my review, i must say that i faced another complex issue with my bold product options app which was purely due to the way i have to set them out for my products and Bold is the only app that allows me to set my products options out the way i need them and with the great help from Dylan (who was amazing by the way) helped me yet again reach my goals for my accessories! Thank you so much Dylan!
Thanks very much for the review! We're glad to hear that Jennifer was able to help you out with the issues you ran into using Product Options - so sorry that you had some troubles with it in the first place! Please let us know if we can help any further in the future. :-) Good luck with the launch of your store!
Oct. 2, 2019
GREAT product and customer service. Sukh helped a lot. Must write more.Must write more.Must write more.
We're so glad to hear that Sukh was able to help you out with what you needed! We appreciate you taking the time to leave us an app review - cheers! Your rings are gorgeous, by the way!
Oct. 1, 2019
Simran was very quick to help with updating our base price when a discount was applied and we had product options needing to be updating. Thank you Simran.
Hey there, thanks so much for taking the time to leave us a review! We're so glad to hear that Simran was able to help you out with the the updated discount being applied. We'll be sure to pass along those kind words. :-) Please let us know if we can help with anything else! Cool variety of LED products for trucks, too!
Aug. 13, 2024
Amazing app for my shop!! Does everything I need to do, gained me more sales with additional items.
Thanks so much for the review; we're really glad that our Product Options app fits your store's needs! Please let us know if we can help at all, but in the meantime, we look forward to seeing your continued success. :-) By the way, I LOVE your Halloween-themed dog bandanas! They are so cute.
Sept. 27, 2019
Amazing app, it helped me so much. The team is very professional, thank you Jericho and the other ones! I definitely recommend this app if you want to sell personalized products!
Hi there, thanks so much for the review; we're so glad to hear that you're loving our Product Options app! Thanks so much for the recommendation, we love hearing awesome feedback about our app, support, and specialists!
Oct. 8, 2019
Customer Service response time is best among apps used so far in the upcoming launch of our site. Nir and Subneet have been there to help me with any questions I have. Any strange occurrences, I open up chat and get response immediately. They don't only help fix the problem but they also explain it in a way for me to understand the process and fix the solution on my own. Friendly staff with extensive knowledge. Very helpful so far. :) We will update along the way to our launch date. *Jericho along with Nick Y., Nick F. and Jordan helped fix an issue by next business day. Mona at Bold helped us quickly format where our options showed on the product page so that our online customers have a more user friendly ordering process.
Thanks so much for taking the time to leave us this kind review! We really appreciate hearing that our live chat specialists were able to get everything resolved for you so quickly and explain it in a way that you can both understand, and can help you fix it in the future! Please let us know if you need any other assistance as you continue preparing for the launch of your store. :-) Best of luck!!
Sept. 25, 2019
Omg, I just had the best customer support experience ever. Nir was a phenomenal support and helped me so much with organising how my products looked like. I heavily recommend! I also have had help from Sukh, they were very helpful and I can't say a bad word. Thanks to them my webshop will work just fine!
Hi there, thank you so much for sharing your experience with our customer service team! We're so glad to hear you left the experience feeling so good, and that Nir was able to help with getting your products organized using Product Options. Please let us know if you need any other assistance! :-)
Sept. 23, 2019
We've had BOLD for a few years now and love it! Customer service is always great and they are quick to respond with a fix ASAP. If it cannot be resolved right away they put me in contact with someone who can get it done within a few days and keep me in the loop the entire time. Nir was awesome at fixing my issue right away and even walked me through how to avoid and resolve the issue if it occurred again.
We're glad to have you as a valued, long-time customer! Thanks so much for the review; we love that you love our Product Options app. :-) Thank you so much for sharing your experience with our customer service team; we do our best to get things solved and working for our merchants as soon as we possibly can! Love your sustainability efforts, and the variety of reusable straws you offer!
Sept. 20, 2019
Nirav, Laurel & the whole team are always very quick to respond to our requests and the app works perfectly with every theme we have used. I would highly recommend it.
Thanks so much for the review; we're glad to hear that our customer service team was able to get everything working properly on your theme, and respond in a timely manner! We really appreciate the recommendation. :-) You have a great selection of spirits, by the way.
Sept. 19, 2019
We have been using the Product Option by Bold app for nearly a year. We are a large eComm site (for women’s fashion) with over 10,000 active product SKUs. Most of these products have very complicated option requirement as we heavily customize these products as per customer’s needs. The options a customer selects triggers a cascade of additional option because of the type of customizations we allow. We looked at and evaluated a number of apps and came to a conclusion that no other app can really support the types of customization needs we have. What was specially important for us is their customer service. The went over and above in solving a obscure need we had. The team seemed to be working round the clock on our ticket and handled each communication very very professionally. I would HIGHLY recommend this team not just for their product but for awesome customer support
We LOVE hearing about our customers' successes with our apps - thank you so much for sharing your store's needs and how you came to use Bold Product Options! We sincerely appreciate this very kind review, and are so glad to hear that our app fits your business' needs, with so many products!
Sept. 19, 2019
We are so grateful for the Bold Product Options app & team. They went above and beyond helping us set up our products and variants. Any request we put in, they made sure it was taken care of within a matter of a day or two. Bold customized our options to our liking and made it all seamless. Big shoutout to Regina, Nirav, Rony J, Victoria, Shubhneet, Laurel, and Chintan! Thanks so much for all your help.
We love seeing all these shoutouts and reading such a raving review - thank you so much for sharing your experience; we're more than glad we could help out with the set up of your options! I LOVE your gumball machine necklace by the way - it's adorable!
Sept. 18, 2019
Excellent customer service and great addition to our shop. We highly recommend using Bold Product options.
Thank you so much for the recommendation! We're so glad to hear it's been a great addition to your shop - that's exactly what we hope for when our merchants install our apps. :) Your embroidery is beautiful, by the way!
Sept. 18, 2019
Wouldnt have a business without this app! Really hoping that they catch up and over take the competitors with a live preivew and live image preview app.. Don't really want to pay for it privately for them to just realease it to everyone for $30 a month.. see it in action live on our personalised jewellery store www.annalise.co.uk
Hi there, thank you so much for the review! Were so glad that you're loving our app; personalization is so important when it comes to sensitive jewellery such as what you're selling, which is absolutely beautiful by the way. Thank you as well for your feedback about features! I'll be sure to share that with our developers and hopefully we can see that come to fruition in the near future. :-)
Sept. 10, 2019
Victoria & Rony were so helpful!! They were very patient and attentive. It is nice to have such reliable customer service when you're still learning! Thanks again!
Thanks so much for taking the time to leave us a review and give our support crew a shout out! There can certainly be a learning curve when it comes to some of our apps so we are more than glad to walk you through any questions you have about them. :-) So glad we were able to help you out! By the way, your product looks delicious!
Sept. 4, 2019
It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!
Thanks so much for leaving us a review for both Discounts and Product Options! :-) Glad we have been able to help you during your testing process.
Sept. 9, 2019
Update - BOLD contacted me and have taken care of everything I have asked for. Thanks Nirav -11Bravos
Hi there. Thank you for leaving us this feedback, we highly appreciate it. I took a look into your requests and I just wanted to sincerely apologize for the lack of communication that has come from our end regarding your escalated installation. It normally takes a few business days for our Tier 2 team to test and work on more complex issues, however you absolutely should have received better communication than what was given (which was none, from what I can see). On behalf of our customer service team, I just wanted to once again say how sorry I am for the lack of communication. It's certainly not how we aim to conduct ourselves, and this certainly should have been handled a lot differently. One of our specialists has reached out to you in order to discuss the entirety of this issue (and your original request) further, and we hope to be able to rectify things with you. However, we also understand you need to do what's best for your business, even if that means using a different app.
Aug. 30, 2019
This app has helped us bring in much more revenue and allowed us to expand our customizable product line. Customers love it! Brenda was a great help with the installation process. Thanks Brenda!
Hi there! We're so happy to hear that you've been enjoying our Product Options app in order to expand your product line. We love hearing that our merchants are succeeding, so thank you very much for sharing, and we'll be sure to share the kind words with Brenda! Please let us know if we can help you with anything else. :-)
Aug. 27, 2019
Thank you, Rahul for your prompt response in solving the issues I encountered with Product Options by Bold app in less than 10 mins. that I've been facing for a week. You're such a great help!
Hello there; thanks for leaving us a review! We're very sorry to hear that you've been facing an issue with the app for so long, but are glad to hear that our customer service gurus were able to resolve it for you so quickly. Please let us know if you need any other assistance; we'd be more than happy to help again!