SC Product Options
All reviews
We have been using the Product Option by Bold app for nearly a year. We are a large eComm site (for women’s fashion) with over 10,000 active product SKUs. Most of these products have very complicated option requirement as we heavily customize these products as per customer’s needs. The options a customer selects triggers a cascade of additional option because of the type of customizations we allow. We looked at and evaluated a number of apps and came to a conclusion that no other app can really support the types of customization needs we have. What was specially important for us is their customer service. The went over and above in solving a obscure need we had. The team seemed to be working round the clock on our ticket and handled each communication very very professionally. I would HIGHLY recommend this team not just for their product but for awesome customer support
We LOVE hearing about our customers' successes with our apps - thank you so much for sharing your store's needs and how you came to use Bold Product Options! We sincerely appreciate this very kind review, and are so glad to hear that our app fits your business' needs, with so many products!
We are so grateful for the Bold Product Options app & team. They went above and beyond helping us set up our products and variants. Any request we put in, they made sure it was taken care of within a matter of a day or two. Bold customized our options to our liking and made it all seamless. Big shoutout to Regina, Nirav, Rony J, Victoria, Shubhneet, Laurel, and Chintan! Thanks so much for all your help.
We love seeing all these shoutouts and reading such a raving review - thank you so much for sharing your experience; we're more than glad we could help out with the set up of your options! I LOVE your gumball machine necklace by the way - it's adorable!
Excellent customer service and great addition to our shop. We highly recommend using Bold Product options.
Thank you so much for the recommendation! We're so glad to hear it's been a great addition to your shop - that's exactly what we hope for when our merchants install our apps. :) Your embroidery is beautiful, by the way!
Victoria & Rony were so helpful!! They were very patient and attentive. It is nice to have such reliable customer service when you're still learning! Thanks again!
Thanks so much for taking the time to leave us a review and give our support crew a shout out! There can certainly be a learning curve when it comes to some of our apps so we are more than glad to walk you through any questions you have about them. :-) So glad we were able to help you out! By the way, your product looks delicious!
It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!
Thanks so much for leaving us a review for both Discounts and Product Options! :-) Glad we have been able to help you during your testing process.
Update - BOLD contacted me and have taken care of everything I have asked for. Thanks Nirav -11Bravos
Hi there. Thank you for leaving us this feedback, we highly appreciate it. I took a look into your requests and I just wanted to sincerely apologize for the lack of communication that has come from our end regarding your escalated installation. It normally takes a few business days for our Tier 2 team to test and work on more complex issues, however you absolutely should have received better communication than what was given (which was none, from what I can see). On behalf of our customer service team, I just wanted to once again say how sorry I am for the lack of communication. It's certainly not how we aim to conduct ourselves, and this certainly should have been handled a lot differently. One of our specialists has reached out to you in order to discuss the entirety of this issue (and your original request) further, and we hope to be able to rectify things with you. However, we also understand you need to do what's best for your business, even if that means using a different app.
This app has helped us bring in much more revenue and allowed us to expand our customizable product line. Customers love it! Brenda was a great help with the installation process. Thanks Brenda!
Hi there! We're so happy to hear that you've been enjoying our Product Options app in order to expand your product line. We love hearing that our merchants are succeeding, so thank you very much for sharing, and we'll be sure to share the kind words with Brenda! Please let us know if we can help you with anything else. :-)
Thank you, Rahul for your prompt response in solving the issues I encountered with Product Options by Bold app in less than 10 mins. that I've been facing for a week. You're such a great help!
Hello there; thanks for leaving us a review! We're very sorry to hear that you've been facing an issue with the app for so long, but are glad to hear that our customer service gurus were able to resolve it for you so quickly. Please let us know if you need any other assistance; we'd be more than happy to help again!
The app does a great job and has added quite a bit of revenue to our site by allowing an easy way for customers to add small upgrades to their order. I had some issues when installing a new theme, and they were extremely responsive. I wouldn't hesitate to recommend the app to any other business owner who wants to add paid product upgrades or a simple way for customers to add personalization or notes to their orders.
We're so glad to hear that you're enjoying our app! We always recommend making a duplicate copy of your theme before inserting the code just in case. :-) But our team of installers are always ready to help in case anything goes wrong, especially when there's a lot of code. We'll be sure to share the kind words with Rahul! Thank you for leaving us a review, and you have an awesome selection of tumbler cups by the way!
This app allows me to offer complex product options without slowing the site down. I previously tried used Shopify's variants, but with the color choices I offer they were unable to process the options. Bold Product Options is a perfect solution. The customer service I've been receiving is amazing. Honestly, its the best I've ever received. There was no problem they could not solve and were so generous with their time. I have to thank Val in particular for her help. Come for the app - stay for the service!!
Hi there! Thank you so much for your review. Really glad to hear that Val could help you out and we're always excited to go above and beyond. Please let us know if you need anything further from here!
Muy buen servicio a cliente, lo recomiendo mucho, la levamos usando ya más de 1 año y todo funciona bien. Chali and Samuel rock
Hola! Muchas gracias por tu review! Nos alegra mucho que estés disfrutando de nuestras apps. Recuerda contactarnos sin tienes alguna duda! Estamos para servirte :)
such a genius team... lovvvvvvvvve them guys all . although i have not finished my installation yet , but!!!!!! i have felt grand love from each officer like Taylor, Jade,Paul, and Ankur ,and Laurel. those guys all are very awesome !!!! recommend to all of you !!!! bold must be a great company !!! only a good company ...then will have good customers relationship management !!!!!
Hi there! Thank you so much for the review. We're always happy to get shout outs like this and everyone on our team was excited to see their names emblazoned on the app store :) We look forward to hearing from you in the future!
This app is awesome! It's robust yet easy to use and enable me to sell custom items with ease. The support is fantastic too!
Really enjoying the Bold Features thus far. Jennifer was very helpful - customer support for Bold is great. Love the live chat feature, I never have to wait and they're always willing to look into the problem deeper and figure out the problem. Thanks!
Hello there, thanks so much for the kind words! Our live chat feature is certainly a great way to get quick answers to more general questions - we love being able to serve our merchants immediately through there! Please let us know if you have any other questions or comments - we'd love to help. Best of luck with the launch of your store!
OUTSTANDING CUSTOMER SUPPORT!!!! Roni was the best, he helped me save hours of work in creating options. Great service.
Hi there, thank you very much for the kind words! We'll be sure to pass those along to Challi, as well. We look forward to seeing how you use Product Options to populate your furniture store; best of luck with the launch of your website!
Absolutely freaking awesome! Love the bold apps, does everything it's supposed to and a little bit more.. Support is spot on (Jennifer was great!) ;) 5*.
Hi there! Thank you very much for leaving us such a great review. We're elated to hear that the app has suited your business' needs and met your expectations. We'll be sure to pass along the kudos to Jennifer! Please let us know if you need any further assistance.
Amazing, above and beyond! Thanks for your quick response and successful reparation. You really changed things up! I am a creature of habit. Hoping you put back the ability to add options while a product is still a draft. Lina has helped me tremendously find my way around. She is a keeper! Thanks!
Hi there, thank you for leaving us a review. We're so happy to hear that our support team was able to resolve any issues or questions you had about the option sets and logic! Don't hesitate to reach out if you have any other questions about the app; we'd love to help again. Also, your custom wood sewing tables are gorgeous!
Challi helped via the chat today, Challi was friendly and although no problems were resolved but he kept me well informed that the problem was being looked into.
Hi there, thank you for the review! We're sorry to hear that we weren't able to resolve your issue via chat; sometimes it requires our app specialists to look further into your store and tackle the issue. :-) We appreciate your patience during this time, and wish you the best of luck with the launch of your store!
Sukh was very helpful! Thank you for everything. The app did what we needed it to do and was actually kind of fun to use.
Hi, thanks so much for the review; we're really happy that our support team was able to provide you with the help you needed, and we love to hear that you're enjoying using the app! :-)
Thank you Dylan!! for the quick and awesome work with helping us out!!! Keep up the great work and effort!
Thank you for taking the time to leave us a review; we're very happy to hear that Rick was able to help you out with the app! Should you have any other questions or comments about Product Options, please don't hesitate to reach out again. Your Active Life Series of glasses look like they're great quality and wouldn't budge during high-impact activities!
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