All reviews

Rating Breakdown

  • 5
    86% (1,067 ratings)
  • 4
    5% (62 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (23 ratings)
  • 1
    6% (73 ratings)

Reviews with Text

  • 98% (1,221)
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5 / 5 Share

Jan. 15, 2018

Great support and great App! Thanks for all your ongoing help MC and Shubhneet :)

Using app

About 1 year

Total reviews

8

Average rating

4.4

5 / 5 Share

Jan. 11, 2018

I love using Bold for my Shopify page. They helped us with adding more options and were so great with my (many!) requests for help. Julian and Jordan were super helpful! Not only did they configure my dropdown menus for me, but they explained the process to me via screenshots. I have had a few tweaks I needed help with and they were really quick and efficient (even during the holidays). I highly recommend Bold and their team. Great customer service. I'm a fan!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2018

We had a lot of problem, but it seams like bold have solved it. So for now the app works as it should.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2018

I'm in the process of getting my Shopify web site launched and I chose Bold Commerce's Product Options because of it's conditional logic. Our online form ordering process is complex and I reached out to Bold's Support Team to help me with the logic. Both Alexa and MC were terrific -- they patiently guided me through the process and did some hands-on work to make my forms function properly. Thanks Alexa and MC!

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2018

Really nice! Best option app for Shopify

Store

Lastu

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 11, 2018

MC and Shubhneet were awesome! They helped with the app quickly and were very quick to communicate. Thank you!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2018

I have used Product Options for 2 years now (version 1.0 and 2.0). I've installed it by myself as well as had customer support do an install on a more complex theme. All I can say is wow. I am impressed and very satisfied with the features, price and customer support. What more can you ask for? Feel free to check out our site for examples. We use this app with pretty much every single product to offer. Thank you Bold.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2023

Ahmed was so helpful when identifying an issue with our bold options- he presented multiple solutions and enacted them with ease, great customer service!

Using app

About 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 4, 2018

Installed Product Options and very happy with the app. Easy to use plus they give you a 30 day free trial to test the app out and see if its a right fit for your store. I got a little stuck installing the app but luckily Paul was right there to help me out and get me through it !

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2018

Really helps in solving the problem of adding more variants than are allowed by the Shopify variant limit. In addition, this app is fantastic with conditional logic for providing alternative options when particular options are selected. The support team is very quick to answer and thorough with their responses. Not only will they respond, but they went out of their way to actually set up an example for me in my store so I could see exactly how to perform the action I wanted.

Using app

16 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

We had this app on our older version of our site, and it worked well -- but when we moved to 2.0, we noticed that it wasn't compatible at the time. We searched for an alternative, and tried 5 other apps but none of them were able to do what Bold was able to do for us originally. We reached out to the team about it, and they were able to do a manual install on our new 2.0 site. They even were able to go in and make some tweaks that allowed for even better functionality. So far, it's working perfectly! Shoutout to Ahmed for being so great with communicating with me and the prompt updates to the app! :)

Using app

About 5 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Dec. 21, 2017

Good app with the flexibility needed and all-important inventory control when offering a SINGLE product with multiple variations (not different inventory for each variation like Shopify default offers). The dev team has been super helpful and responsive in working out a few glitches. I recommend having them look things over even if you don't have a problem in case they see something you missed. Looking forward to getting the most out of this app moving forward!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2017

Excellent app to add options to products - very easy to use - you can add/modify options in minutes - supports all necessary widgets to select options and gather information about product configuration. It took us a while to tailor it to our needs because it requires a bit of programming to be customized - that was not a problem though since Bold has absolutely outstanding product support. I want to specifically mention Shubhneet, MC, Julian, Henrique, and Alexa for being very competent, helpful, prompt, and especially very patient with all our requests for customization. It is a real pleasure working with them.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2017

BOLD the app and the entire team rule. I love working with them. They have every solution and are always on their game. Killer products and company. Thank you!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 3, 2017

If you are looking to add options to products and Shopify's native variant functionality isn't enough for your needs, look no further. This app is perfect for giving customers the ability to add options and/or customize products. And Bold's tech support is exceptionally good! I had technical problem and Lawrence traced the issue to my theme. I've gotten used to developers throwing up their hands when another developer's code causes an issue. But Lawrence didn't. He took it upon himself to correspond directly with the theme developer and fix the issue. The world would be a better place with more tech support people with Lawrence's character. Thank you Lawrence! This app is an easy one to recommend.

Store

Prevelo

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 22, 2018

These guys go the extra mile with regard to support. Above and beyond! Excellent! ORIGINAL REVIEW I inherited the old website when I joined the company and my greatest goal was to rebuild it as it was soooo dated. We are a sports clothing company and have always offered a personalisation service so that our customers can add a name, a number, initials or a club badge or logo. It's very popular and that functionality needed to remain on the site. The legacy site had this functionality custom built on top of the Shopify platform and wasn't going to work if I changed the theme and structure of the site. Neither did I have the help of the programmer/s that had bespoke coded the options previously. So, I set out to find the best solution for the new site and found Bold Product Options which was by far the best app for the job. We have quite a few variations of personalisation and some fairly complicated sets of options. I also wanted it to be a good user experience and using Bold Product Options and the conditional rules that come with the Premium version, I was able to not only streamline the way the personalisation worked and make it a good user experience for but it looked good on screen too. I have had a very good experience with regard to support. I haven't needed too much help as I found Product Options very easy to setup and use 'out of the box'. Having said that any problems I have had have been promptly dealt with and the support staff are very friendly and quick to respond. I had one problem which was actually specific to the 3rd party theme I am using but the Bold guys were straight on it, immediately made a minor edit and solved the problem. I have used support on 5 or 6 occasions and can't fault it whatsoever. All Good! www.olorun-sports.com

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2017

Amazing app! Customer support was top-notch. Our theme required a lot of customization for 'Product Options' to successfully work. It was executed by Tyson in a very professional way. Very happy with the app. Highly recommend.

Using app

14 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 30, 2019

Best APP Ever. I could not imagine running my store without this app. "Product Options" has allowed us to have the flexibility to be able to upgrade our products and features on the fly. We are able to up-sell without putting pressure on the shopper. They up-sell themselves... and love it! Very easy set up and maintain. Thank you Bold for such a great product. Had to use customer service chat and Sarah took care of my issues very quickly. Wish every company was this friendly and responsive with their customers. Great service. Five Star.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 24, 2017

This is a great app, but most importantly the customer service is outstanding. I highly recommend Bold Commerce. Thank you.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2017

Their support team helped dial in my shopify store for a successful launch. Great product, great people, great results.

Using app

About 2 months

Total reviews

1

Average rating

5.0