All reviews

Rating Breakdown

  • 5
    86% (1,066 ratings)
  • 4
    5% (63 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,222)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 13, 2017

To be honest, I am more of a phone person so it took me awhile to get on board with this whole email method. However, I have found that Bold is very responsive and very helpful. I still wish I could talk to someone sometimes, but if I hang in there my questions get answered. My latest issue was pretty complicated and Warren really went above and beyond to help me fix the situation. Outstanding customer service--just have to get used to the email!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2017

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2017

Product options in bold, what more is there to say, helpful little app.

Using app

About 1 year

Total reviews

19

Average rating

4.9

5 / 5 Share

Oct. 4, 2017

Product Options by Bold is honestly great! I was using another product option app and the service was slow and the load time for the product was also very slow. Bold makes it simple to add custom styles and you can chat with a real person in real time, so the changes you need are instant. Honestly I am so relieved I found a good product option app that fits my complicated product!

Using app

5 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 3, 2017

Absolutely amazing and world class support from MC & Lawrence. They were incredibly helpful and nothing was too much trouble, eternally grateful and our prouduct options are showcased so beautifully thanks to them. Can't fault in anyway!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Great app. Very easy to install and use. Provided me all the options I needed to create a beautiful form for a number of choices my customers needed. Best part is the ease of use with which CSS could be written to make it look exactly as we needed. Try on any product here www.myfabricoz.com Fabricoz Team

Using app

Almost 7 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 26, 2017

This app is a must have for my store! We sell custom party supplies with tons of color possibilites and I could not offer them at all without Product Options - I especially love the color swatch feature! I've contacted support on several occasions and they've got above and beyond to help me out. Absolutely recommend!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 21, 2017

Great Apps. Great customer service. I use multiple Bold Apps and they all work exactly how they should. Updates are always on top of the growing marketplace. I had some minor issues with the Options App. Used the Chat feature inside the App to talk to customer support right away. The escalated the issue immediately and said it might take up to 2 days to fix. Before the day ended I had a technician already look at the issue, apply a fix and it was resolved that next day.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2017

Great app, excellent customer service. We will be opening very soon thanks to your quick customer service.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2020

Had an issue and I got through to an assistant. Looked like problem solved and then it was. Through a combination of staff, Kaiser was able to do a simple fix by removing the change and putting it back in. Simple but it worked. Now back to happy customers. Thanks much Kaiser

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2017

Bold's service has been incredible. I remember a few years ago when they just started. You can see that they have come from far and made it as one of the biggest Shopify App company. They have an app for almost everything Shopify can't do out of the box. Try them out... Top notch support and app quality.

Store

Drca

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2017

The app is brilliant and the customer support I received tonight from (shubhneet) was spot on, keep up the good work.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2017

So far I am loving Product Options, this is letting me do what the base install of Shopify won't. Had a few little hiccups with my install so contacted Support and was helped by MC. She was able to fix my problems in no time and now everything is running smoothly!

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Customer Service solved my problem. I'm very pleased with SC Product Options.

Using app

About 8 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Sept. 11, 2017

Great service and support team !

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2017

Incredible service! The app itself is fantastic to use with an intuitive interface. And the Bold support team is one of the best I've ever dealt with. We needed a customisation to make our product order form work and they offered extra development free of charge - amazing! Don't hesitate, get his app!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2017

The team at Bold is amazing. Especially the team for Product Options. The app functions as expected and I'm trusting they'll continue to make improvements. Definitely worth the money considering Shopify SUCKS and offers very little as to a true shopping cart system. Thank you BOLD for stepping up and filling in the gaps left by the short sighted Shopify team.

Using app

10 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Sept. 7, 2017

We use the app on our site https://itzoo.co.uk/ - very happy with the quality of the app and the service provided by the developer.

Store

Itzoo

Using app

About 2 years

Total reviews

18

Average rating

5.0

5 / 5 Share

Sept. 1, 2017

Product Options has been an amazing app which has allowed us to differentiate our products from the competition. The support has been amazing, in particular Danni who has gone above and beyond to help deliver a bespoke solution for us.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2017

Great app and great support from bold. Francis was very helpful resolving a few issues.

Using app

2 months

Total reviews

2

Average rating

5.0