SC Product Options

July 15, 2021

When Sandy Steven Engravers (www.SandyStevenEngravers.com) was building it's e-commerce store on the Shopify platform, it's sales funnel needed to add numerous engraving and customization options to the jewelry, accessories and gifts sold online. We had several requirements for a product page, which included numerous text fields, ability to upload images, text field limits, size variations, variants that add on additional charges etc. Another important requirement was not to visually overwhelm a prospective customer with numerous fields on a product page and to maintain a minimalist and clean page layout. These conflicting and complex requirements at first glance suggested having to hire a developer. However, we did not really want to do that, because that traps you from a business point of view, especially when you need to be nimble on the web. Shopify options alone, did not provide the functionality we required so we looked to the App-Store ... We inspected and looked at example sites for each and every product option app available. We did note that most people wanted simple to use, that is understandable, mainly because their customization requirements are comparatively less complex. However none met up to the functionality and customization features offered by the Product Options app from Bold Commerce. We noted several comments from other user reviews complaining about difficulty and confusion when trying to integrate this app, which again, is understandable. This app takes a bit of careful thinking, pre-visualization of process, and understanding, especially if you want to handle complex options for a single SKU. However, once you set up a few, it becomes pretty easy. We did have a few issues at the beginning - actually, they were more like growing pains, and like those who have complained in other reviews got a little frustrated, but customer support was rock-solid from Bold Commerce. They want to keep you as a customer, and we had several of their agents look into whatever issues we had in setting up ... and we did it all via email. You can't ask for more from customer service than solving your problem. Sandy Steven Engravers has utilized the Product Options app for over a year since launching our website, and it has been an invaluable add-on for our website and has made customizing engravable fine jewelry and gifts simple to do online by customers. We give this app our highest recommendation. Update - July 15, 2021: In 2021 we needed to upgrade to V.02 of Bold Product Options, following a theme upgrade to our Shopify store. We were facing multiple technical issues which were there on one day and when you check back the next it's not - you guys know what I mean right? Well despite all these confusion and frustrating technical glitches Bold was again "Superb". Grant was our "main man" - not only did he begin by looking into the existing problems, identified the issues, and sorted them all out before beginning the upgrade. He went out of his way to explain, differences that our store would experience and provided guidance to ensure that our existing options were structured correctly so that they would upgrade to V02 without any issues. And it worked! The most notable experience was that we had reassuring hands-on technical assistance every step of the way, and the Grant took time to provide in-depth answers to our many questions during the process. This is a rare service to find in the industry, especially if you have limited coding knowledge. Our sincere thanks to Grant and our highest recommendation once again (now 5 years running) to the Bold Product Options App.

Dec. 6, 2016

Fantastic app!! The support team is great! I needed a few changes and they were quick to reply and more than willing to help. The options are endless. Highly recommended!

Nov. 30, 2016

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds. Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.

Nov. 24, 2016

Great App! Excited about our new site's potential!

Nov. 18, 2016

The Product Options app from the Bold apps team was the big kick our business needed to get off the ground. Such an easy to install and configure app gave our online store the slick customer experience that we wanted. We had the sleek, crisp design for the website and so all we needed was a product options app that would deliver personalisation options to our customers in a slick, concise and intuitive way... and Bold apps delivered. It was a no-brainer after the trial as it gave our business the customisation core that really complemented our behind-the-scenes talents! It turned a standard retail store into a product customisation solution for customer's to personalise their products. They reached out from day one and were always there. They gave us the peace of mind to invest time and money with the Bold team. When you are flat out running a business and adding more and more complexity with every passing day, you need support that you can turn to and depend on.

Nov. 15, 2016

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process. As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us. My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

Nov. 10, 2016

Tech support was very proactive and extremely knowledgeable. They have a strong reputation for good customer support and it shows!

Oct. 31, 2016

I'm still in my free month trial of their premium plan. I needed help and the response was quick. They proceeded to fix my liquid files for me and even sent a video showing that everything was working after they were done. Blown away by their awesome service. You've made a loyal customer out of me.

Oct. 27, 2016

We were having issues with product variants showing up in shopping carts as additional 'items' ie: one item with one variant showed up as two items in the cart. Bold fixed it super fast for us. It's one thing for apps to work perfectly, but a developer really shines when you find their support as robust as their products. Thanks for the help!

Oct. 23, 2016

Great Functionality and gives me all of the tools that I need to add an endless amount of options to my store.

Oct. 14, 2016

Nothing but good times and great customer support!

Oct. 11, 2016

Our most valuable app. We provide custom aprons and needed a platform which allow our clients to custom on spot. This app is great and there support is amazing! www.theapronguys.com

Oct. 7, 2016

We have been using this product for almost a year and are very happy with the flexibility it offers. Being able to have so many variations has allowed us to offer a high degree of customization that our customers appreciate. The image uploader tool saves us a lot of time as well. The only downside is limit of 100 variants per item. This is a restriction imposed by Shopify and not Bold, but keep this in mind when researching this product.

Oct. 2, 2016

I just purchased the app, paid the $40 fee to have it installed. The app must be very popular because it said 3 day lead time. So I went and installed it myself - or tried. It is pretty complicated but the instructions are fairly clear. I'm using Vantage Theme, I'll edit this (hopefully) once I get rolling. From what everyone has told me, this is the go-to app for variations.

Sept. 27, 2016

Such a great app! It's an absolute must have for shops that have items that need specific options. My shop wouldn't be able to *be* on shopify without the Product Options app by Bold. Thanks!

Sept. 25, 2016

Awesome App! So happy I got it! You can make changes to some or all products all at once like add one or more options or comments for shoppers. If you are even thinking about it try it!

Sept. 24, 2016

by far the best app I have got on my website, very handy www.perthpoolprofessionals.com.au

Sept. 14, 2016

The BOLD team is hitting it out of the park on functionality and support. Without them, we would be very sad :( Thanks, guys, you rock!

Sept. 8, 2016

Excellent app! and excellent customer service. Alexa helped me fix a problem in no time! Highly recommended!

Aug. 31, 2016

Very helpful and responsive. We love all of their products so far! Looking forward to using more in the future.