All reviews

Rating Breakdown

  • 5
    87% (2,270 ratings)
  • 4
    5% (141 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (37 ratings)
  • 1
    5% (126 ratings)
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5 / 5 Share

Oct. 31, 2018

Samuel L was super supportive when we had a technical issue. Helped us right-away with not waiting around for the ticket to be escalated to another department. Very refreshing. The app is killer too, helps with all our offerings.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2018

Thanks to Nir for the great timely support. We were able to get the issue resolved very timely and professionally.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2018

Have a problem with the layout of the button. Nir tried to solve it and was advised i needed to get in touch with shopify, 5 stars for customer service

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2018

Samuel and Brenden were very knowledgeable. got things done in a mini. They were very helpful. They both understood what exactly we need. get it done. Thank you so much Samuel and Brenden. Kevin

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2018

Really great app for custom products, and great customer service by GURI. they take care of all the heavy lifting

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2019

We couldn't offer custom suits without this app! Support is great too- Chintan was super helpful and resolved my issue quickly!

Store

KaiKini

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2018

Still experimenting but so far the app is fantastic. Tech support from Nir was very helpful, much appreciated.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2018

We use this app on multiple stores and it's easy to use, works great and the support is stellar. If I could give them 10 stars I would. Had to have expert installation done on more than one occasion and it was always quick and done right. The chat support is also 10 star. Nir and Cody are absolutely awesome to deal with. Love the app, would recommend it to anyone needing to add options to their products. Very flexible and works well.

Using app

7 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 27, 2018

Great customer service! Thank you so much Cody and Pratibha for your help. Really appreciate the instant reply. Highly recommended app!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2018

The process to install this app was easy, I just installed it on the wrong theme. I was assisted by Samuel and Nir who were extremely helpful on helping with the situation. I have yet to really use the app, but if it is as good as their Support team, I am in good hands.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2018

I used this app to add product personalisation options to my product pages! Truly brilliant app with fantastic support - You receive a response within a day and the whole team are intelligent, friendly and always willing to help!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2018

Initially had a bad experience - Was contacted immediately by support after leaving a review for them to assist I must say after 48 hours of emails and calls it seems a lot better - ill keep my eye on the system and update my review accordingly but so far so good and great service from MC and the team

Using app

Over 2 years

Total reviews

4

Average rating

3.0

5 / 5 Share

Oct. 24, 2018

I use Bold Product Options for all my products to personalize them. Nil helped me to get a translation going on the options. Would love it if it could work easily with langify!

Store

Brodali

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

Support from this app has been great! Cody from Bold really helped me out and very quickly...excellent customer service! I use the app to create unique gift boxes where the customer can choose what goes in the box!

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

CODY was fantastic. He solved my problem. I updated my Shopify theme and needed help getting my Bold app back up and running. Thanks Cody. Much appreciated.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2018

Helpful on Chat! Samuel answered my questions and put to rest a few small worries. I have a few to go, unfortunately, outside the scope of Product Options by Bold. I enjoy what I've found thus far. A very advanced application that can handle intricate pricing tasks further than what I have yet to find.

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 18, 2018

I receive a great support from BOLD Team and solved my task successfully. App working great!Motivated Support Team.Absolutely useful for dummy like me. Like this app. If You need customization for your site look no further

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

Were very helpful in installing the app and to resolve any issues I had with its setup and implementation. Look forward to expanding its use in my store.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2018

Bold has such an awesome team. I'll always pick a BOLD app over another app if BOLD offers it. They are outstanding and a big part of our e-commerce success. Shout out to MC Guénette for making our site menu look amazing!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

The app is quite nice, it's user-friendly and their customer service is good. I just quick chat with Cody and he helped me immediately to send a request and solve my problem, quite good.

Using app

7 months

Total reviews

2

Average rating

5.0