All reviews

Rating Breakdown

  • 5
    87% (2,270 ratings)
  • 4
    5% (141 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (37 ratings)
  • 1
    5% (126 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 28, 2017

Très bon service client. Nous sommes très heureux d'avoir téléchargé cet app. Nous la conseillons vivement.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Great app. Very easy to install and use. Provided me all the options I needed to create a beautiful form for a number of choices my customers needed. Best part is the ease of use with which CSS could be written to make it look exactly as we needed. Try on any product here www.myfabricoz.com Fabricoz Team

Using app

Almost 7 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 26, 2017

This app is a must have for my store! We sell custom party supplies with tons of color possibilites and I could not offer them at all without Product Options - I especially love the color swatch feature! I've contacted support on several occasions and they've got above and beyond to help me out. Absolutely recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 26, 2017

App is brilliant! staff are so helpful - Paul is very responsive and is always willing to help! much appreciated!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2017

Great app to use for product options. Awesome

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2017

This app solved a major problem for us in that we needed to have an additional custom option for customers to add to their products that had an additional fee. We searched many apps for a solution that would work well for us, and the Product Options app is the best solution that fits our needs and makes buying from us even easier. I can't say enough about the level of support we have received from the boldcommerce team. They have definitely gone above and beyond what I have experienced from ANY other app or even theme developer. They truly care about the success of their customers and it shows in their level of commitment to ensuring their solution is set up to meet your needs.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2017

The app is really helpful and the customer service is great!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2017

Great Apps. Great customer service. I use multiple Bold Apps and they all work exactly how they should. Updates are always on top of the growing marketplace. I had some minor issues with the Options App. Used the Chat feature inside the App to talk to customer support right away. The escalated the issue immediately and said it might take up to 2 days to fix. Before the day ended I had a technician already look at the issue, apply a fix and it was resolved that next day.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2017

We couldn't run our site without this wonderful app. It's so clever & versatile, and even with a hugely complicated personalisation system like ours it was a breeze to set up. We recently had a billing query and Paul went above and beyond to help out. During setup phase the tech team were super helpful too. Couldn't recommend this app more. Thanks so much Bold!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 19, 2017

Great app, excellent customer service. We will be opening very soon thanks to your quick customer service.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2020

Had an issue and I got through to an assistant. Looked like problem solved and then it was. Through a combination of staff, Kaiser was able to do a simple fix by removing the change and putting it back in. Simple but it worked. Now back to happy customers. Thanks much Kaiser

Using app

About 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2017

I've only been using this app for a week or so but so far I'd rate it 5 stars. I need more than the Shopify 100 variants, wanted colour swatches and my customers need to be able to enter custom details - this solution does it all. I needed some help with the Ajax install and the team did this quickly and efficiently. It's so easy to set up product options even a novice like me can be up and running in minutes once it's installed. Well done guys. *Update* I found an issue with the display in quick-view. I alerted the team and they got onto it straight away. It wasn't a simple fix but they worked at until it was resolved. It was an issue with my store theme but now it works beautifully. I'd especially like to shout out to Francis whose support was outstanding. Thank you :)

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 15, 2017

Very helpful customer support! The app is great for add on products or different variations of a product. The user interface is really easy to work as well.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 15, 2017

Bold's service has been incredible. I remember a few years ago when they just started. You can see that they have come from far and made it as one of the biggest Shopify App company. They have an app for almost everything Shopify can't do out of the box. Try them out... Top notch support and app quality.

Store

Drca

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2017

Amazing customer service by Julian who went above and beyond in helping me out with a product with multiple options. Great job and much appreciated!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2017

The app is brilliant and the customer support I received tonight from (shubhneet) was spot on, keep up the good work.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2018

I got really professional and friendly assistance from Bold support team with preparing my new e-store. Special thanks to Shubhneet and Alexa who pushed the resolution forward. I'm very satisfied. Update: 16.02.2018 BOLD support save the day again! Julian kicked *ss and solved another issue which occurred after we had to rebuild our entire store. Really in a matter of seconds! He made look Flash Gordon fast as turtle with a broken foot! Thumbs up to BOLD support

Store

Mymame

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2017

I can not say enough great things about this app and the Bold team's customer service! After trying multiple other product option apps we settled on this one. We were actually running into a few hiccups getting it to work for us (no fault of the app by any means, just set up issues really) and decided to live chat with support. Julian was there to help and took the time to make all the changes we needed to get the app up and running for us. We strive for excellent customer service in our own company, so to receive it back from another company as a customer it is a breath of fresh air. Thanks again guys!!

Store

Patio34

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 12, 2017

Prompt attention to a self-made problem I was having.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2017

Excellent idea, excellent app and really excellent support from the whole team of Bold and especially from MC. Thank you so much

Using app

Over 1 year

Total reviews

1

Average rating

5.0