All reviews

Rating Breakdown

  • 5
    87% (2,270 ratings)
  • 4
    5% (141 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (37 ratings)
  • 1
    5% (126 ratings)
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5 / 5 Share

Oct. 19, 2023

I have been using BOLD apps for years and have always been impressed with the customer service. I did my onboarding with Jason, and he has been amazing to work with. He and the Dev team have been so accommodating and quick to help me. I will 100% recommend this app and any other BOLD app.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, We're thrilled to hear that you've been using our BOLD apps for years and are impressed with our customer service. Enthusiastic customers like you make our work a pleasure! Jason and our dev team send their thanks for your kind words. We appreciate your recommendation and your 100% endorsement of our app. Feedback like yours keeps us motivated to work harder and continue improving. Please never hesitate to reach out if there's any other way we can assist you in the future. Best Wishes, Shop Circle Team

5 / 5 Share

Oct. 16, 2023

Jeff was incredible in helping us work through an issue we had with the app after applying a recent update to our store. Really appreciate the white glove service today!

Using app

11 months

Total reviews

7

Average rating

5.0

Developer Reply

Hello, We are thrilled to hear that you had such a positive experience with our team member, Jeff! It's his dedication to service like this that helps set us apart. Your kind words truly inspire us to always strive to deliver excellent customer service. However, should you encounter any more issues in the future, please do not hesitate to reach out to us. We're always here and ready to help to ensure the smooth running of your store. Thank you for choosing Bold Product Options. Your feedback is highly appreciated and will help us in continuously improving our services for you. Best Regards, The Shop Circle team

5 / 5 Share

Oct. 16, 2023

I have been using this app for several years. It works perfect for my cake and cupcake topper business. Customers like to personalize their orders with colours, size, name and age. Bold Product Options app is easy to use which saves me valuable time.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're absolutely thrilled to hear that you've been finding Bold Product Options a perfect fit for your cake and cupcake topper business! It's such a boost knowing it has been part of your journey for several years. We're especially happy to know that our app is playing a role in helping your customers personalize their orders while saving you some valuable time. After all, part of our mission is to create a smooth and efficient experience for both business owners and customers. Thank you so much for taking the time to leave this awesome review. Your continued support means a lot to us! If you ever need assistance or have any questions or suggestions, please don't hesitate to reach out. We're always here to help. Warm regards, The Shop Circle Team

5 / 5 Share

Oct. 12, 2023

Thanks for your help with ensuring a smooth transition of the app for a template update. Fast, helpful and efficient Customer Service.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, We are thrilled to hear you had a positive experience with our customer service team during your template update transition! It's fantastic to know that you found our team to be fast, helpful, and efficient. Your kind words greatly motivate us to continue providing excellent support for our Bold Product Options app. We believe in quick and helpful service to ensure smooth operation of your online store. Please don't hesitate to reach out if you have any more queries or need further assistance. Your feedback and satisfaction are very important to us. Best wishes, The Shop Circle Team

5 / 5 Share

Oct. 12, 2023

Great customer service. Jeff and Mirza stood out and were particularly helpful.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! We're absolutely thrilled to hear about your positive experience with our customer service team! It's excellent to know that Jeff and Mirza were able to assist you and make your experience with Bold Product Options a valuable one. Our team works hard every day to deliver high-quality service and your feedback serves as a great encouragement to all of us here at Shop Circle. We truly appreciate your 5-star rating and we're grateful for users like you who make our service a pleasure. Thank you once again for sharing your experience. Please feel free to reach out if you have any more questions, concerns, or compliments. Cheers, The Shop Circle Team

5 / 5 Share

Oct. 12, 2023

Perfect support. thx.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to know that you enjoyed our support service. Your kind words make all our hard work and effort worthwhile. Thank you very much for your generous 5-star rating. We take pride in our customer care and we are happy to see it reflected in your experience. We look forward to continuing to serve your business needs efficiently. Best wishes, The Shop Circle Team

5 / 5 Share

Oct. 3, 2023

The App itself has a lot of functions but is very complicated at first to understand. But the Support-Team (especially Nisha) helped me to solve some major issues. Give Nisha a payment raise!!! She is the best

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you very much for the perfect rating and for taking the time to share your experience. We’re glad to hear that our support team, especially Nisha, was able to assist you with your issues. It's fantastic to know that you find the Bold Product Options app highly functional, despite having found it complex originally. Your feedback is instrumental in helping us improve our app and services. Your comments will certainly motivate Nisha and the entire team to keep delivering excellent customer service. We acknowledge that learning to utilize a feature-rich app like ours can initially appear daunting, and we're constantly working to make our interface more user-friendly without losing any functionality. Should you have more queries or run into more challenges, our support team is always ready to help. Also, any suggestions for improvement you might have are most welcome. Thank you once again for your feedback and for choosing Bold Product Options. Best regards, The Shop Circle Team.

5 / 5 Share

Sept. 30, 2023

Excelente servicio al cliente! por ahora la aplicación también ha solucionado mi necesidad.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

100% recommend adding this to your shop!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2024

Great app, been using for years. It has some quirks, but I find that it works the best for us compared to other apps. Also big shoutout to Nicholas, Haris, and Alina for their customer service! --- Updated 2024: Thanks to Muaza for helping me with a technical problem!

Using app

About 9 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

Great app and excellent support. Jeff was able to quickly fix some aesthetic issues that we had to help make the customer experience better.. Thanks for the HELP JEFF !!

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Sept. 25, 2023

The app makes giving options to our products much easier! There was an issue when integrating the app to my new theme, and their developer team tailored the code and fit up the error in two days. Great team, quick response.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

I had an issue where customers were purchasing custom products without selecting any of the options that were set on my Bold Product Options App. I figured it had something to do with the new theme we had just implemented, so I contacted the Shop Circle support team to take a look at the issue. They solved my problem within 24 hours and helped me tweak a couple of things that were not part of the original issue or even problems at all. Very good customer service.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 15, 2023

Jeff helped me today & he did a great job of figuring out the issue we were having & getting it fixed quickly.

Using app

Over 7 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 13, 2024

We've been using this app for a few years now and it's has been a game-changer for our cake business. Support is also really helpful.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Bold Product Options app is user-friendly - options are easy to set up and apply to your products and is a great solution for working around Shopify's variant limit. The team helped me set the app up completely and troubleshoot when issues came up with our theme. Special thanks to Ahmed who is kind, friendly, and super helpful with getting our app set up and ironing out the kinks. In fact, every interaction from customer service to dev has been positive, and that speaks volumes for their whole team - highly recommend this app. Thanks team!

Store

Vira

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

We've been using Bold Product Options for our flower shop for years, and we could not operate without it! Deelen's customer service specifically was very helpful and much more prompt than you would expect. We would recommend them just from the level of customer service alone :)

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

Been using this app for our custom products for almost two years now and haven't had any issues until we decided to switch themes. For some reason the product add-ons were not showing up on cart page, and customer support quickly helped us address the issue. S/o to the tier 2 support, Ahmed, Deelen, Manoj, Kenan + Team who were able to resolve the problem.

Using app

Over 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

Great app - exactly what we needed to offer more than the allowed 100 variants. Their support staff is also top notch (thanks, Alina!)

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

While I didn't find this app all that intuitive at first, they continue to make improvements and customer service ultimately made our "I think this will work" plan a reality. We're very happy with the product.

Using app

About 6 years

Total reviews

3

Average rating

5.0