Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.6
feedback
1,028
chart
#683
All reviews
Rating Breakdown
Oct. 3, 2024
We are new to the App and still setting it up, but the support team have been brilliant and are questions (lots of them) were answered quickly and really well with imagery and often further suggestions to help. Based on this would highly recommend them.
Oct. 3, 2024
Sakib was very quick to respond and was very friendly. Unfortunately the app does not support the feature i was hoping for but he let me know the information would be forwarded to the relevant people for investigation in the future. Thank you Sakib!
Aug. 13, 2024
This app does exactly what I needed it to do, i.e. create customisable products. Really happy with it. I would suggest 1 update to the app: an easier way to create image sets. One currently needs to add each new item separately. What I would like to do is select a range of images and with one action create a new image set. Similarly for font sets (select a bunch of fonts and create a new font set with all of them)
March 9, 2024
Feb. 26, 2024
Nazirul, Muhtasim, and Shahariare have all been VERY helpful in answering my questions to make my custom product EXACTLY how I wanted it to look for my customers! Definitely recommend this app just because of the amazing customer service alone! Only reason for 4 stars is the original setup took some time.
Feb. 9, 2024
So far the overall experience has been pretty good. Fairly easy to implement, and I was finally able to optimize a single test product, but I needed customer support to do so. It's not perfect but it will suffice for now. There are some areas where you have limited capabilities that I hope will addressed in the near future. Be mindful if you have an API connection that utilize existing fields. You are going to need developer help to sync the two. For the time being, I'm utilizing a preview field only and had the Zepto help to remove the add to cart button (quick fix). Regarding support, Muhtasim is my guy and he helped me through this initial stage and was prompt. So that's a big plus. I do recommend this app. Not 100% sure this will be our long-term fix but we will get mileage out of it for the near term.
Oct. 18, 2023
I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.
Feb. 14, 2023
I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.
Dec. 27, 2022
I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.
Sept. 24, 2022
Great app that fulfilled what's promised. The support team was very responsive, appreciate the prompt responses!
Sept. 18, 2022
Thank you so much for customer support, they will actively help you with your problems when you ask them for help. The only thing I'm not happy with this plugin is that it affects my website speed.
Aug. 10, 2022
Die App ist sehr hilfreich für alle personalisierbaren Produkte. Hier und da ist es vielleicht nicht ganz intuitiv aber der Kundenservice konnte mir bisher immer schnell weiterhelfen!
July 2, 2022
Superb app, and superb support. I do wish the Image grouping thing would get some re-working. (maybe the font grouping thing too) . It could maybe use more of a windows file explorer layout, with commands across the top of page. Groups as folders, thumbnails, varied sort methods, etc etc. I also think it could go with some cosmetic upgrades here and there. But it's still a great app.
June 13, 2022
It's a great app, but it does take quite a lot of time to set up if you want to make it perfect. The support team are really good and reply fast, they help guide you through the process.
Feb. 21, 2022
Great app for personalisation with good quick technical support help. Could be improved with a more mobile-friendly interface (or it may just be how it runs on my site)
Feb. 14, 2022
Fantastic live support. Makes it very user friendly when I am having an issue! Piyal Biswas continued to show me what I needed help with with a lot of patience which was nice. Appreciate it!
Jan. 6, 2022
This really is a great app. I had a lot of issues after setting it up with items not updating properly in my cart vs checkout, but the support worked with me to get it all resolved. It did take a lot of back and forth, but not having to hire an outside developer was really nice and they made all the changes needed. This app is very versatile and eliminates the need for many other apps, so I suggest setting this app up before adding a bunch of others. It might just fill the need perfectly. Big thanks to the support (Al Amin Khan) for getting everything fixed.
Dec. 1, 2021
Nice front-end, but if you have many products it could be a little challenging. Very good support, they say they will look into this matter
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