Zepto Product Personalizer

So far, this app works well for my needs. It has a learning curve, but with help from their excellent customer service, the setup steps become much easier.

Helpful team with quick replies! Just wish there was more flexibility with the personalisation, or more templates that can be applied to product

Många alternativ med appen, dock inte lättanvänd. Går inte att zooma medans man skapar templates. Däremot är kundservicen fantastisk och kompenserar mycket!

The set up of the app can be confusing at times but the costumer service is quick and very helpful!

Numerous customisation options are provided in the app, with multiple branding features as well, to set up the customisation and preview text as well. Very proactive support team with a live agent working on the issue as per the requirements and providing necessary solutions to the questions. Some of the improvements can be done in the current UI and options, and the best part is support team is very positive about feedback and improvements and also works on them when possible.

Fast response and helpful with my issue

The main issue for us is that there's no way to access the files and personalization in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive. It does nicely display the selected options in the order details, however my other nitpick is there's no clean way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The output is a very messy Google Sheet without structured data. The support team has helped in a few cases to fix issues for us. I'm hoping they can come up with a Flow template to share to help this as well. The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality packed in. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

Ho contattato il supporto per un piccolo chiarimento e ho ricevuto una risposta rapidissima e cortese. Non lascio 5 stelle per alcune limitazioni di cui discusso da più di un anno e sulla quale non si sono resi molto disponibili.

This app excels in ease of setup and quality of support. If it eventually allows updates via CSV, it will become a perfect solution.

so far so good! Customer service is amazing and fast. Just wished this app had font options instead of downloading it from a third party and importing it.

There are a lot of steps not shown via YouTube.

Zepto Product Personalizer is exactly what we needed to offer a personalized shopping experience. The app is easy to use, highly customizable, and supports live previews, which our customers love. The support team is also super responsive and helpful whenever we needed assistance setting up complex product options. Highly recommended for any Shopify store looking to offer custom products like jewelry, apparel, or gifts!

Erfüllt alle Ansprüche, die wir hatten. Einziges Manko ist, dass man nur 20 Bilder gleichzeitig hochladen kann. Der Service bei Zepto ist sehr gut. Im Chat bekommt man sofort kompetente Hilfe.

It is very difficult to understand sometimes, and frequently has bugs like broken jpegs in the website. But Rakib was brilliant tonight and helped me solve a problem that has been bugging me for quite some time. I appreciate the patience and walk though provided.

Good and fast customer support

Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items. Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.

We are new to the App and still setting it up, but the support team have been brilliant and are questions (lots of them) were answered quickly and really well with imagery and often further suggestions to help. Based on this would highly recommend them.

Sakib was very quick to respond and was very friendly. Unfortunately the app does not support the feature i was hoping for but he let me know the information would be forwarded to the relevant people for investigation in the future. Thank you Sakib!