Zepto Product Personalizer
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This is garbage. It keeps redirecting me to the verification page over and over again, and I still can't get through it. I can log in to every other website without any problems, but this plugin is the only thing driving me crazy—it keeps redirecting me to the verification page.
This App often causes Various errors. Add on Fee sometimes dissapear, causing customers only paying basic fee even when they chose more expensive options. Image Links often break randomly, causing error popups beeing shown to customers. Especially after there has need an update suddenly problems apear months later. Customer Support is quick to reply but often just telling you what the issue is instead of helping you fix it. Get ready to talk to them for an hour and then redoing products every now and then. Quite annoying if you have complex Products
Hi Koni Design Shop team, Thank you for 3+ years with us, and for taking the time to write this honestly. Reading it is hard, but it's the kind of feedback that drives our priorities — so let us address the point directly. Why the add-on fees disappear. This is rooted in a real Shopify platform constraint: customizer pricing runs inside Shopify's Cart Transform Function, which has a hard 11 million-instruction compute limit and a 20 KB output cap per cart. On carts with many personalized items — especially when other installed apps (translation, bundles, currency converters) re-process the cart attributes — these limits get exceeded and Shopify silently falls back to the base product price. The customer pays less, and you don't see it until the order arrives. This is a known industry-wide issue affecting every app that uses Cart Transform, not unique to ours, but we own the responsibility of handling it well. What we've shipped in the last month specifically to fix this: Rewrote the entire pricing function in Rust — 20–30× faster than the previous JavaScript implementation. Carts that used to fail at 7–16 personalized items now safely handle 100+ Added auto-repair for cart lines where customizer metadata goes missing mid-session Added an output-size budget check on the storefront — if a cart would exceed Shopify's 20 KB limit, the Add to Cart button is now disabled with a clear warning before the customer reaches checkout, so silent fallbacks can't happen Our sincere apologies for the accumulated frustration. We want to earn the next 3 years. — The Zepto Product Personalizer Team
constant issues, always glitches, have missed out on alot of sales because it glitches
Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Hello, We sincerely apologize for the frustration and the impact this had on your sales. To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device. While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue. Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed. Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
When this app works, its good. Often however it doesn't. Buyer beware. We have experienced several orders being processed with this app with $0 value. Just now, after a "fix" I've realised a customer has been undercharged $120.
we have unintalled this app but they still are charging us for monthly subscriptions.
The new interface makes no sense. It’s completely impossible to navigate, and you can’t find the tools that were easily accessible in the old setup. The old one was easier and better.
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.
Dear Merchant, Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust. We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it. Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant. Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
I installed and used the app for long time but when I unstalled the app they still charge me. bad service.
Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at [email protected]. We will reply as soon as possible. We will introduce live chat ASAP.
Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.
Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption. Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected]. We're here to assist you.
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead. Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product. It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app. We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience. Thank you for your understanding and continued support.
unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...
I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.
I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.
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