Zepto Product Personalizer
Unlimited options with live preview to sell customized product
Rating
4.9
feedback
1,195
chart
#306
All reviews
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April 7, 2026
Buyer beware. We have experienced several orders being processed with this app with $0 value. The development team can not explain why this happens, except to blame Google Ads. Their solution is to move to the "Additional Product" method, however if you are a business that collects product reviews, this method is not compatable.
Dec. 30, 2025
we have unintalled this app but they still are charging us for monthly subscriptions.
Dec. 10, 2025
The new interface makes no sense. It’s completely impossible to navigate, and you can’t find the tools that were easily accessible in the old setup. The old one was easier and better.
Sept. 9, 2025
Absolute waste of time. Worked with countless unhelpful employees over days and countless hours. Store was NEVER able to run adequately despite doing everything I was told (Zepto). Was argued with, patronized, lied to (have proof), and all questions (like- can I talk to your supervisor, can I get contact info to file a formal complaint)- diverted and not answered directly. Also asked if someone was able to call and walk me through it- NOPE!! Never able to have the sight work the way it needed to and wasted 3 days in which I could've been promoting and trying to sell through the site. I understand that tech is unreliable WHICH IS WHY SUPPORT needs to do MUCH BETTER!! I have simple needs- not asking for complicated things at all BUT am not tech savvy (was actually told by Shopify that Zepto is what I need and easy). Spent 3 days to try and accomplish something that would've likely taken someone 5 minutes to sort out that works for Zepto. Solution was for me to purchase another Shopify app (more money) to do so. In what world do people actually shell out dollar after dollar for inadequate products (that do not do what they claim)? Why would I give either of these companies more money- they have yet to prove thier worth and a business plan that leaves thier consumers high and dry via customer service/IT support. No help just employees sending me the SAME info repeatedly. (I have saved all the communication transcripts and intend to reach out to others as well (BBB for example). I followed all their directions and bottom line . . . I would not waste your time. I am canceling trial for both Shopify and Zepto and will tell anyone that will listen that these services are terrible. If I ever do find out how to directly and formally complain, I will also be including all of the transcripts and communication that occurred proving all that I have detailed here. Thanks.
Using app
About 13 hours
Total reviews
1
Average rating
1.0
Sept. 3, 2025
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.
Dear Merchant, Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust. We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it. Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant. Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
July 12, 2025
Dear Shopify Support, I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing. My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix. Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store. I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods. Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.
Feb. 18, 2025
I installed and used the app for long time but when I unstalled the app they still charge me. bad service.
Nov. 21, 2024
Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.
Nov. 15, 2024
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Aug. 30, 2024
Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.
Aug. 21, 2024
I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help
Thanks for your review. We did not find any query from you regarding the issue. Also shopify automatically charge when you do not uninstall the app after trial period. You can contact us at [email protected]
July 29, 2024
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at [email protected]. We will reply as soon as possible. We will introduce live chat ASAP.
July 18, 2024
Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
July 2, 2024
I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.
June 27, 2024
No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.
Jan. 31, 2024
Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption. Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
Jan. 24, 2024
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected]. We're here to assist you.
July 20, 2023
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead. Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product. It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app. We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience. Thank you for your understanding and continued support.
March 31, 2023
unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...
I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.
Dec. 4, 2021
I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.