Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.6
feedback
946
chart
#795
All reviews
Rating Breakdown
Review RSS Feed
Oct. 5, 2021
Customer service is excellent and very responsive! Asked for some advice on setting up some personalised products on our store. Would definitely recommend.
June 15, 2022
Customer service is infuriating, but after you go back and forth 30x, this app works great and as intended. Please note, it will take days to resolve issues, and that impacts business operations. Aside from that, I do recommend this app to anyone in need of personalization for shopify.
Aug. 25, 2021
This app has been really useful in helping me customise my products. The app is difficult to use at first, but the customer service is extremely responsive and very helpful. Shoutout to Piyal and Shamsuddin for helping me with my million questions haha :)
July 27, 2021
I would love a little more flexibility on the personalizations, maybe manually placing the image within a delimited surface would come in very handy. The customer service was great, thanks for that.
July 12, 2021
good app and good support team ,, helps in customizing products and orders,, can be a bit tricky to learn in the beginning but once you know how to use it, it will be very easy and useful .. would definitely recommend
July 6, 2022
Functionally, the app is great! It is sometimes glitchy however. The personalization option disappears from time to time without warning and is not present when customers are trying to customize an item. Some customers are nice enough to let us know, but no telling how many customers have been lost over time due to these issues. It is completely random from item to item and does not seem to affect a particular platform. This issue affects desktop users over different browsers as well as iphone and android users but again, it is completely random in which items and platforms are affected. Other than this, the app is incredibly thorough in its design.
May 29, 2021
Please check your app now. There is no stability with your app. So how can our customers experience and buy?
Thanks for taking the time to review. Our server got attacked by DDOS repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPS. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation
May 24, 2021
good app, only suitable when managing few products. it will be better if the product is divided into 2 types of group images, 1 low quality for preview and 1 high quality for print download
We are happy to let you know that we have introduced two types of personalized image output for every product configuration.
May 6, 2021
Great App ! The bulk configuration is very efficient. It may be improved with import/export templates and with drag and drop text fields on the customization. Great support too.
Jan. 18, 2021
We are trying to build website where people can customize their products and so far the app has been amazing and so it the support team. Will always get an answer in less than 24 hours and the app price is very reasonable too. Mr. Abdullah Al Numan was of a great help, love the app and the support team.
Nov. 10, 2022
Lots of customization available (image swatch, font, color,bulk personnalisation). Fast and efficient support
Sept. 6, 2020
The app has some great features. You can place layers on the background very accurately, styles are easy to customize and the print file feature works extremely well. The only downside was some bugs that appeared, however the support helped me deal with those. Loading times for files seem to take very long, even though the file sizes are small (~100kb).
Thanks for taking the time to review. We have replied back to you. Please send a screen video on how this is happening as we see no issue from our end and no one reported that yet. Also please delete your browser cache if you upload same label image.
Dec. 14, 2019
The app works great for what I need. Support took a little nudging when I had a problem but got the job done. Thanks PP team!
May 7, 2020
We're still in the process of getting our custom site set up, but so far, so good. Support on this app has been great - we found a few issues with the image uploads while testing on mobile and the developer was responsive and fast with fixes. Thanks! Updated May 6, 2020 - We have experienced a few instances now where products that had previously been working fine developed new issues in Personalizer. First an image group stopped loading, and now Windows/Chrome users have lost anti-aliasing on the fonts. Support is always quick and helpful, but it is concerning to have to keep going back and re-testing things that used to work.
Aug. 3, 2019
Very good app for the personalization of products. The only thing missing is on the multilingual that is not supported.
Using app
Over 4 years
Total reviews
1
Average rating
4.0
Thanks for your review. As we see you are using weglot for language translation of your site. Our app creates dynamic content. So you need to use their guideline : https://support.weglot.com/article/88-shopify---how-to-translate-dynamic-content The class name for our app is product-personalizer You can contact us at [email protected]
June 13, 2019
I have been using the app for quite sometime now and I have yet to master it. It's a great app but I've had problems with the app and communicating with the customer service is not that easy at first. But now, Saifullah replies to my emails and have solved my problems. Thank you! I wish our communication will continue to be fast and easy!
Thanks for taking time for review. Creating new product is a feature that you have activated. Please alter that . More details have been sent to your email.
June 5, 2019
The app developers, have addressed most of the issues pretty quickly and have been helpful. Although initially there was some misunderstandings, it was cleared up with a screen recording of said bugs and they were swiftly fixed. I still believe the app can be improved in UX. But it is still a great for what it is.
Thanks for taking time for review. - This has never been happened and no one out of thousands store owner has never complained that . There is a bulk removing option you might have triggered - The UI has been improved and field title is replaced by label - The UI has been improved - Here is HOW PRICE INCREASE WORKS: https://doshopify.com/product-personalizer/help/how-options-with-costs-are-displayed-in-the-cart-checkout/ You need to set price option in your theme . Here is tutorial: https://doshopify.com/product-personalizer/help/price-per-option-theme-installation/ - This is a theme issue described here : https://doshopify.com/product-personalizer/help/incompatible-themes-price-per-option/ - The tag is created for technical reason to prevent the product being shown in the store. More details : https://doshopify.com/product-personalizer/help/hide-newly-created-product-by-the-app/ We are constantly updating our UI . As the app is a complex product building tool at first it may seem difficult to understand . Once someone is accustomed he/she will certainly enjoy it.
Dec. 21, 2018
Update... Finally had some time to dig into this app the other day and had a positive experience with it. I don't like that they don't have phone support but Saifullah was helpful and very attentive through email in helping me to get my first product launched. I'm not very technical so this stuff is hard for me but every question I had was responded to with a portion of the manual with where I could figure something out. Some things took a while to figure out (mostly because I'm not technical, partly because I think the manual was written by someone who is) but once I did figure them out it was impressive of how easy it was. There are some things I still can't figure out but I'm sure I will with Saifullah's help and I'll update once I do. Just tried to submit this as a 2 star review and it wouldn't let me. Not sure why. I downloaded this app a few days ago and am not sure what to think yet. I think it has what I want to use it for and they were quick in installing it on my theme, but I haven't been able to figure out exactly how to build a product the way I need it. I've sent 3 or 4 messages to their support to see if we can set up a support session to walk me through my first product and I haven't got an answer to that. Hoping I get some help and that it works out.
Nov. 2, 2018
I have already given a feedback with 3 stars before but I am changing it to 4 stars for now. I received a good support and they explained to me the technical limitations on what I wanted. Over-all, I am still happy with what I am paying for this app - cheaper, good and not great UEX but great support from the team.
Jan. 21, 2017
Good app and good and fast support. One area for improvement could be bulk editing though. Would make the process much faster =]