My Product Registration
Product cares - product registrations and warranty claims
Rating
4.8
feedback
73
chart
#1,529
All reviews
Rating Breakdown
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Dec. 19, 2022
Great experience! Staff very patient explaining and fixing issues. Would recommend to other shop owners!
Dec. 12, 2023
It is a great app, which's exactly what I want. The customer service team is good, fast reply and patient. The features provided are exactly what we need. The staff was also very patient in providing us with assistance.
Oct. 20, 2022
App does exactly what we need to communicate with our customers. Customer service was extremely helpful with solving a problem
Sept. 29, 2022
This app is a wonderful tool for us, and when we were having trouble setting up the config, the customer support provided excellent and swift assistance. Highly recommended.
Aug. 8, 2022
This app is simple and easy to use compared to others. I've encountered few problems while using the app and their customer supports was so responsive and provided the solution promptly in time. Would definitely recommend this app.
Aug. 2, 2022
Love this app, it works super well! Vito is very helpful in getting the app dialed-in for specific needs. Wonderful Customer Service.
July 11, 2022
Great customer service. I am not very tech minded so speaking to a real person is refreshing. I sent an email, heard back promptly and set up a time to talk. Thank you Vito for walking me through any tweaks I need to make.
July 7, 2022
Perfect app. Exactly what i was looking for. Built out a warranty page with a little help from Vito. Their customer service is amazing. Scheduled a call with Vito, in less than 30 minutes he answered all my questions, and trust me I had a lot of them. If you are looking at this app it is worth the 5 day free trial and definitely worth the $15 a month. thank you
June 9, 2022
There are two emails you can set up. "Notification email", where a system user can get notified about a registration, and the "Send email" where emails to those registering will get emails from. All emails going to registered users come from the "Send email" correctly, but incorrectly have a reply to address of the Notification Email. So if you want to monitor email registrations on your own email account, all users who register and reply to the emails will be replying to you and have your email address. Seems like a pretty silly oversight. If this is how it is supposed to work . . .why?
Sorry it was a bit confusing for you. I’m always here to help and happy if we continue with our conversation in support email, rather than using review as communication, we can try to solve the issue first, then review afterward. Regarding your comment. Yes there are two emails one is the notification email which is the store owner’s email, another one is the From email which is the from email for the email to customer (by default it will use the app’s default email as From email, because for a email provider to set custom from email it will need to verify you own the email, not pretend to be [email protected] etc) As in your case, the store owner’s email is your personal address like e.g [email protected], and the app took the store owner’s email as the notification email, then you changed the From email to something like [email protected], in this case the reply to email is notification email [email protected]. As you mentioned, this is not what you want, because you don’t want to expose your personal email [email protected] Then you changed the notification email from [email protected] to [email protected], so the reply to email is [email protected], then you want your personal email to receive notification email about registration In your case, you can simply set up routing rules in your public facing [email protected] and route the notification to your personal email. BTW, in general its not good idea to use personal email as the store owner email, as the company grow bigger and have more people, it better to have a public facing email.
June 8, 2022
We utilise MY PRODUCT REGISTRATION to validate ownership of over 30,000 fine artworks. It works flawlessly, and the app's developer Vito is incredibly prompt and helpful with any support you may need. It's a straightforward solution to managing a large data set that gives our customers peace of mind and builds trust in our products.
May 3, 2022
This app works as described. It may be installed and used without extensive knowledge or customization. The ability to customize this app is impressive, and a developer versed is css will have no trouble fitting it to their needs. For the rest of us, the support staff is surprisingly quick and helpful, if a bit lacking in their execution of the English tongue.
May 2, 2022
App developer 'Varify' respones well and support quickly. now app's REST API supports Cross Origin Resources.
Jan. 27, 2022
Helpful simple app for product registrations. Team was helpful when i had questions and replied very quickly
Jan. 27, 2022
Great app and great customer service. Highly recommend as it is very simple to set up and use. Keep up the good work.
Jan. 26, 2022
Responsive developer! Have some issue with uploading CSV file, but vito helped to fix in a short time. Definitely recommend it.
Nov. 30, 2021
I've been reading and trying out different warranty app registration and this one is all I ever wanted. Nice layout, easy to install and setup. Great customer service. Nice and quick. Definitely recommend
Aug. 20, 2021
Responsive developer and Amazing App! Have some issue with theme integration, but vito helped to fix in a short time. Definitely recommend it.
Aug. 6, 2021
This app is great for our customers being able to register their products with us. We needed a way to change the default order status upon registration and got in touch with Vito. He replied very quickly and solved our problem in no time. Excellent customer service! Thanks again, Vito!
July 10, 2021
Love this app. App does all we rquire for our product warranty registration. Support is AMAZING. They are quick to assist and go out of their way to help. Definitely recommend.
June 10, 2021
Support has been very fast. App appears to have all the functionality I was expecting. Very turnkey.