Stamped Reviews & Loyalty
Increase sales with product reviews and loyalty programs
Rating
4.7
feedback
3,760
chart
#2,989
All reviews
Review RSS Feed
Dec. 18, 2024
The product is great, however if you have an issue with billing you will go around in circles with shopify and stamped. Just be aware if you sign up and start paying you may end up paying for a product that you don't get. Both parties will say that the other is at fault. So far I've paid well $1000usd and received only the free package. Normally I wouldn't write a low star review however after trying for months to get a resolution I haven't been looked after.
Sept. 22, 2024
Our experience was mediocre. The app has some glitches. The way it tallied our customer orders was inaccurate. When we upgraded to their "Business" plan, a couple of the included options were not functioning. And the reviews in the carousel were poorly formatted / looked wonky. Reached out to support, and they were slow to respond. For the price of this app we expected more. We uninstalled Stamped and moved on to a more polished review platform.
July 23, 2024
Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems. I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative. The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved. I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability. While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.
July 17, 2024
Stamped is really excellent and have responsive support. However, we just found out we have been paying for a service that is not fit for our purpose because all our products are free to download (we are a publisher). So, Stamped is great unless your products: a) have a price of $0.00 b) have negative inventory So, for the reason that we have just found out a + b after using Stamped for years, we're giving it a low rating. I doubt they will refund us, but they should really let users know that this is the case before signing up. We only found out after persisting with multiple emails to support.
Dec. 13, 2023
The system stopped working completely and we've had to manually input points for customers. Customers were leaving reviews and the reviews weren't being registered. Customers weren't getting their points. We've been having this issue for almost 2 months now and the fix is taking too long. Their app takes way too long to load. Talking 2-5 minutes of sitting waiting for the screen to load.
Hello GOLF Partner team, We're genuinely sorry for the frustration you've experienced. This isn't the experience we aim to provide, and we sincerely apologize for the inconvenience. We understand the impact this has had on your operations, and we're actively working on resolving these issues swiftly. Our team is focused on rectifying these problems to ensure your system operates seamlessly as intended. We'd like to engage with you directly to address these concerns comprehensively and ensure a prompt resolution. Your feedback is crucial, and we're committed to making things right. Please reach out to us at your earliest convenience, and we'll prioritize addressing these issues promptly to improve your experience. Your partners in success, All of us at Stamped
Dec. 13, 2023
The reviews did not display properly at first, now it is causing pages with broken javascript, reaching out the support although responded quickly at first, still no solution yet
Hello Vshine Silkand Shine team, We're truly sorry for the trouble you've faced with the reviews display issue. It's concerning that this hasn't been resolved yet. Our team is dedicated to addressing this promptly to ensure your pages function smoothly without any broken elements. I have reassigned your open case to an agent in your timezone for faster response times. We truly value your patience and commitment to resolving this matter. Please continue engaging with our support, and we'll strive to ensure a swift and effective resolution. Thank you for your understanding as we work diligently to improve your experience. Your partners in success, All of us at Stamped
Dec. 1, 2023
I do not recommend. Complicated UI which sends me all over the place. Slows my website down with excessive javascript. Takes a while to load and save when trying to make changes. UX is dated (review requests etc).
Hello REEN Jiu Jistsu Team, We regret to hear about the challenges you've encountered while using our platform. We value your feedback and apologize for any inconvenience caused by the complexities of our user interface and the impact on your website's performance. We're committed to ensuring a smoother experience for our users and are actively optimizing our platform to improve loading times and streamline the process of making changes. In the meantime, please reach out to our support team for assistance. We haven't seen any recent support tickets with you, and we'd love the chance to help you out! Your insights regarding the user experience, particularly with review requests, are appreciated and will be considered as we continue to refine and update our features. We understand the importance of a modern and efficient interface and are dedicated to making improvements in this regard. Thank you for sharing your experience. If you have any specific suggestions or further feedback, please feel free to reach out. We're here to assist and improve your experience. Your partners in success, All of us at Stamped.
Oct. 5, 2023
This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.
Hello Deos team, We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience. We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running. Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future. Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience. Your partners in success, All of us at Stamped
June 23, 2023
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Hello Pepper Pong team, Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process. We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully. We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution. Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly. Thank you for your patience and the opportunity to support you.
Feb. 11, 2023
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team, Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience. We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day. Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist. Thanks again for your feedback
Oct. 14, 2022
The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.
Hey there Fanka team, We're glad to see you like our features, and sorry to hear you were caught up in a recent bug with the reviews sending. This is a known issue and one we should have resolved now! I see James helped you out, and I apologize that our limited coverage on weekends left you waiting longer than usual. Please accept our apologies and I hope we can help change your experience going forward :)
May 11, 2022
I need help, and no one replies. I've imported some reviews from an older website, and they aren't showing up on our current website where the Stamped app is active. It's quite annoying. I would love some help because it should be a good app.
Hi there uBloomd team, My apologies for the frustration. I do see one support ticket you have with us, but it looks like Marcel replied to this already! We've recently expanded our team to 2x where we were last year! We do hope this helps ensure the service levels you were expecting. I'll reach out separately to make sure we have a direct line of communication and I can help ensure you get the timely solutions you need to succeed with Stamped. I look forward to working with you
June 15, 2022
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
April 3, 2022
Since I upgraded my plan to business, the SEO snippets were gone. I have to wait another week or two in order for Google to regenerate them on Google search. This is unacceptable. I feel like I am paying more for a downgrade. They should have prevented this from happening in the first place.
Hi there M&A BD Electronics team. This is definitely a less than ideal experience and I do apologize for the wait times Google has for regeneration. Having the SEO snippets removed after upgrade is not an expected behaviour and we haven't seen this happen with any other upgrades. The only action that we know removes the SEO snippets would be a theme change. We're looking into this to ensure it is not a bug, and we should have a response back to you on your open ticket with us today. In the meantime I recommend checking in with our support before making any theme changes so we can help prevent this from occurring. We will be reaching out separately to see if there's anything else we can do help here as well.
Aug. 3, 2023
Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent. They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.
Sept. 18, 2023
The support staff answered a technical question lickety-split!! Fixed the issue in less than 10 minutes. If the rest of the integration and usage goes this well - I have no reason to give less than the stars I have... UPDATE - 9/18/2023 It appears that my initial review requires revision. A week before this update, the connectivity between Meta and Stamped was somehow damaged. I opened a ticket and have heard nothing since then. The issue revolves around "Social Push," where we are supposed to be able to link a Facebook Page to the Reviews and have them automate publishing. That being said, since they never reached back out to me offering any guidance on when the fix will be implemented, what the status of of the engineers who are supposed to be working on it, nor does their own "Status Page" indicate there are any current issues - I have revised this due to lack of communication on their end which requires me to prompt getting information from them. Very poor communication path at this time and I took off 2 stars for it. If it changes, perhaps I will change this review. Until then it stands.
Jan. 28, 2021
Review layout was clear. But, a customer left reviews for 2 items. Only 1 is showing. Overly complicated process. Customer service poor. Did not understand a simple 1 sentence question. I will no longer use this app.
Hello Enchanted Home & Gifts, Thank you for your review, and we are sorry to hear about the issue you are facing with our app. Our engineers are looking into the missing review in your account, and will get back to you accordingly via email once this is resolved.
Oct. 20, 2020
My experience with Support has been zero. They reply with template responses. Forget trying to reach them on the phone. They charge premium prices and do not offer phone support.
March 29, 2024
Edit: it seems the quality has decreased over the last year or so. While the support is still decent and the folks there are willing to help, the app and widgets are just so terribly slow and buggy. They often don't load at all or only after waiting for more than 10 to 15 seconds (which is waaaay too long in this day and age) The backend is the same; it's just slow and clunky. Please fix the speed and the bugs or I'll be forced to move to a different app. Original review: Excellent App, 5 stars. I asked if they could remove the empty stars if a product didn't have any reviews yet. They responded within an hour and fixed it the same day.. Absolutely great support! I'm really happy I found you guys, keep it up!
Hey Teddy and Wool, Thank you for your review and kind words! We're glad to help you with your queries, thank you for the kind compliments, it's incredibly heartening :) We hope that you'll have a great time collecting reviews with Stamped.io!
April 8, 2019
quiero desintalar la aplicación y no dice como.....He perdido tiempo y al momento de desintalarla no hay información en la web y no me responden en el chat
Hello there, Thank you for the review. Removal of the widgets is really simple, we have replied to your emails with steps required within a couple of minutes. Thank you