Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,384
chart
#862
All reviews
Rating Breakdown
Review RSS Feed
June 15, 2023
Took 8 weeks for support to successfully help me validate my records. Each week I asked for help and responded quickly, but we were never able to validate the records for 8 weeks of trying. However, it has been validated now.
Hi Designer Golf Belt team, Thank you for sharing your feedback on your experience with Stamped. We appreciate your patience and understanding throughout the validation process. We apologize for any inconvenience caused during the period it took to successfully validate your records. We understand the frustration that can arise when facing a complex issue that takes time to identify and resolve. We're glad to hear that the records have now been validated. If you have any further questions or need assistance moving forward, please don't hesitate to reach out. We're here to support you and ensure a smooth experience with Stamped. Thank you for your valuable feedback, and we appreciate your continued support.
March 29, 2023
Severely OVERCHARGED of over US $659 for two months for a plan I did not subscribe for. Still no response from support. UPDATED Team has refunded our overpayments after the compliant and bad review. We have changed our rating from 1 star to 3 stars.
Hi Nurturing Naturally team, Thank you for sharing your feedback regarding the overcharge issue you experienced with Stamped. We apologize for any inconvenience caused and understand the frustration it may have caused. We're glad to inform you that upon receiving your request, our team took immediate action to investigate the issue. We quickly addressed the situation and promptly refunded the overpayments. We appreciate your updated rating, and we're pleased that we were able to resolve the issue to your satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to address any remaining issues and ensure your continued satisfaction with our services. Thank you for bringing this matter to our attention, and we appreciate your valuable feedback.
July 3, 2022
I recently uploaded some older reviews from my website into stamped with no issues, but they are not showing up on the website. If anyone could help, would be great as seems like a really good app?
Hi there Buzz Jolie team, We would be happy to help you get those reviews displayed, but it looks like you have not yet created a support ticket with us? Please email [email protected] with all the details and we would be happy to look into this with you!
Jan. 5, 2022
Setting up stamped.io as a first time user is quite confusing. The UX design is cumbersome and confusing to the non-technical user. It seems to have all the features needed to run a sophisticated ecommerce site. Support is available only through email, not text/messaging/phone, so getting answers to questions can be time consuming.
Hello Car Pet, Thank you for your review and feedback. We are sorry to hear about your initial experience with Stamped.io's dashboard. Our app does come with a comprehensive onboarding guide when the app is first installed, as well as a robust help center with complete information on each of the available features: https://help.stamped.io Should you require any further assistance, our support team is available 24/7 via email at [email protected] :)
Jan. 4, 2022
it's cool, does the simple task that I need. once I decide on purchasing a plan to be able to use all the features, I'm sure the app is really nice.
Hello Bold Addictions, Thank you for your review and feedback. We hope the app adds value to your store through the simple yet comprehensive features! Our support team is available 24/7 via email should you require any assistance with the setup: [email protected] :)
Sept. 8, 2021
I just started managing the company's Stamped.io account actually and have some both positive and more constructive feedback. I love that the program has automated features to it, like sorting the flagged reviews versus the auto-published ones. The exclude certain terms tool is also super useful especially in our industry. Now, some feedback I have that may potentially help improve the platform is that the review request email templates should be easier to edit. In order to edit it, there are many broken-up sections so it is not super efficient to see the whole picture in one place. Also, it would be cool if there were more manual capabilities with sorting through the incoming, unpublished reviews. The customer support has been pretty good overall as well, although I do support the idea that English-speaking representatives help English-speaking customers for higher efficiency.
Hello Microbe Formulas™, Thank you for your review and valuable feedback! Our engineers have taken note of the potential improvements that can be made to the layout editor and management of reviews. We are happy to hear that you are loving Stamped.io and hope that it has brought value to your store!
July 24, 2021
I am just starting to integrate the app into my Shopify store and cannot give a a complete evaluation yet It might be higher after I really have a chance to use it. I like the features and have it partially running on my site. I wanted to test drive the free version before deciding, which paid version would work best. There is no support for the free version so I am trying to find Youtube videos to help with my specific issues but this has been very time consuming. I am not a techie and run the store by myself, so I do not have a lot of time to invest. It would be nice if there was a good learning resource to help with the process of getting it up and running properly. Hopefully I can figure things out and get the most out of it.
Hello Trillium Skincare, Thank you for your review and feedback! Our support inbox is available 24/7 too all users, including those on the free plan. Please feel free to submit your enquiry via email to [email protected], we will be happy to assist you with the setup :)
Nov. 6, 2021
We moved from Okendo to Stamped.io A recent move but hope it was a good decision. Now that we are several months into the process ~ we are still only about 50% set up. I'm paying for Professional Setup and Support each month but seem to not be receiving much follow-up support. I know I get busy and distracted but need Stamped.io to step it up. I already have Reviews.io knocking on my door...
Hello Beckers Best Shoes, Thank you for your review and feedback. We are sorry to hear about the experience you are having with Stamped.io setup. Our success manager has reached out to you and we hope that will assist your store with optimizing the value-added features that are available on your plan. The support team is also available 24/7 via email ([email protected]) should you have any enquires :)
June 8, 2021
So far, it's an attractive review system and seems to have good functionality. The downside is that the help documentation is really, really terrible. Poorly written, hard to understand, vague, and some of it is out of date or missing important information.
Hello Wishbeads, Thank you for the review and valuable feedback! Our support team will look into improving the content of the articles mentioned in the email so that they can be easily understood by our users. We have also replied to your query to explain the exact setup required for the self-hosted pages, there's actually no missing information on our existing documentation to set up these pages in your Shopify store. Apologies once again for the confusion caused!
April 28, 2021
It's ok, just a bit expensive for what it actually does, every step up you take costs a lot more and it doesn't really push a lot to generate sales or proof beyond the basic. Reply: Thanks I think the bitter taste came when I planned out my perfect plan, but then when all the historical orders were imported I quickly ran out of Quota, so had to upgrade to the next plan to send out reviews, that wasn't clear in the media, the app is good though!
Using app
About 2 years
Total reviews
2
Average rating
4.0
Hello there, Thank you for your review and feedback! Stamped.io does have multiple value-added features for every step in the pricing plan, and our plans are competitively priced compared to the rest of the review apps in the app store. Our team has reached out to provide assistance with the setup, and ensure that you are getting the most out of your existing plan with us :)
April 15, 2021
So far so good. I have nothing amazing to say nor anything bad to speak upon. So far, everything works as it says it would. If you ask me, only time will tell.
April 13, 2021
Fairly useful app. I’ll keep using it until I find something better. The UI to review and manage reviews could be more smooth and intuitive.
Hello Spindrift Climbing, Thank you for your review and feedback! Our support team will be reaching out to you for more details regarding the issues you are facing with our app's UI, as well as to provide further assistance with any setup required to get the app going for your store :)
Feb. 20, 2021
Decent review tool with solid functionality but needs some serious updates to be easier, more user friendly, and powerful. The email builder doesn't really allow you to have emails that feel on brand because of its limited functionality. I also wish the visual design and information architecture on the reviews list page was easier to sort through and read.
Hello NIMA, Thank you for your review and feedback! We do have the layout editor feature should you require a complete control to customize the review emails sent from Stamped.io. This is available on the business and professional plan. We will also continue to improve on the dashboard UI to ensure that it's user-friendly and intuitive :)
Nov. 5, 2020
In general It's a good app, has many tools. It is useful and easy to use, I didn't have any problem with the installation.
Oct. 20, 2020
Poor integration with Google reviews. As I installed this app based on the claims that it could integrate with Google star ratings, I was expecting the integration to be easy. So far I haven't seen one of my 5 star reviews on a Google shopping listing.
Hello there, Thank you for your review and feedback! Integration with Google Shopping will require the review feed feature, which is available in the Enterprise plan as mentioned in our pricing plan within our app listing. Once the review feed is set up and approved by Google, the ratings will show up in your store's listing within Google Shopping. Our support team is also reaching out to you via email to provide more information on the feature :)
Aug. 28, 2020
I don't know if it's a good app or not because I cannot use it. I've try to complet all the request but it's still not working
Hello MY GLOW BODY, Thank you for your review. Stamped.io will work for all Shopify stores once it's installed. The review widget should show up in the product pages, and any new orders will generate a review request in the queue. Our support team have reached out to you to provide further assistance :)
Aug. 14, 2020
this app is to help me understand better the customer expectations. I find it too limited and not flexible enough
Hello Arizali, Thank you for your feedback! Our support team has reached out to your via email to better understand your needs and assist you with your account. Looking forward to your reply :)
June 28, 2020
App is slow and laggy when adding reviews to my shopify site but it works and has helpful tips for new shopify users
Hello HATSOFFCO., Thank you for your feedback. We've checked that the widget load time in your site is optimal, and we've tested the review submission as well, we've found them to be working well :) Please do not hesitate to reach out our team via [email protected] if you do have any further queries or assistance needed, and we'll guide you swiftly. We hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
June 27, 2020
I just download this app, cant wait to see the results. So far it was easy to install and I like what I'm seeing.
Hello C.Fab, Thank you for your review, we hope that Stamped.io works well for your store, and please feel free to approach our support team should you require any assistance with the setup!
June 25, 2020
still using lets see how it will turn out, still not sure because it keep asking me for it and I'm haven't used it enough. Still waiting for it.
Hey there, Thank you for your kind review! The review submission is optional, and you can definitely close the form :) We hope that you'll enjoy using Stamped.io to increase social proof and drive sales!