Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,384
chart
#862
All reviews
Rating Breakdown
Review RSS Feed
July 23, 2024
Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems. I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative. The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved. I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability. While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.
July 17, 2024
Stamped is really excellent and have responsive support. However, we just found out we have been paying for a service that is not fit for our purpose because all our products are free to download (we are a publisher). So, Stamped is great unless your products: a) have a price of $0.00 b) have negative inventory So, for the reason that we have just found out a + b after using Stamped for years, we're giving it a low rating. I doubt they will refund us, but they should really let users know that this is the case before signing up. We only found out after persisting with multiple emails to support.
Dec. 13, 2023
The system stopped working completely and we've had to manually input points for customers. Customers were leaving reviews and the reviews weren't being registered. Customers weren't getting their points. We've been having this issue for almost 2 months now and the fix is taking too long. Their app takes way too long to load. Talking 2-5 minutes of sitting waiting for the screen to load.
Hello GOLF Partner team, We're genuinely sorry for the frustration you've experienced. This isn't the experience we aim to provide, and we sincerely apologize for the inconvenience. We understand the impact this has had on your operations, and we're actively working on resolving these issues swiftly. Our team is focused on rectifying these problems to ensure your system operates seamlessly as intended. We'd like to engage with you directly to address these concerns comprehensively and ensure a prompt resolution. Your feedback is crucial, and we're committed to making things right. Please reach out to us at your earliest convenience, and we'll prioritize addressing these issues promptly to improve your experience. Your partners in success, All of us at Stamped
Dec. 13, 2023
The reviews did not display properly at first, now it is causing pages with broken javascript, reaching out the support although responded quickly at first, still no solution yet
Hello Vshine Silkand Shine team, We're truly sorry for the trouble you've faced with the reviews display issue. It's concerning that this hasn't been resolved yet. Our team is dedicated to addressing this promptly to ensure your pages function smoothly without any broken elements. I have reassigned your open case to an agent in your timezone for faster response times. We truly value your patience and commitment to resolving this matter. Please continue engaging with our support, and we'll strive to ensure a swift and effective resolution. Thank you for your understanding as we work diligently to improve your experience. Your partners in success, All of us at Stamped
Dec. 1, 2023
I do not recommend. Complicated UI which sends me all over the place. Slows my website down with excessive javascript. Takes a while to load and save when trying to make changes. UX is dated (review requests etc).
Hello REEN Jiu Jistsu Team, We regret to hear about the challenges you've encountered while using our platform. We value your feedback and apologize for any inconvenience caused by the complexities of our user interface and the impact on your website's performance. We're committed to ensuring a smoother experience for our users and are actively optimizing our platform to improve loading times and streamline the process of making changes. In the meantime, please reach out to our support team for assistance. We haven't seen any recent support tickets with you, and we'd love the chance to help you out! Your insights regarding the user experience, particularly with review requests, are appreciated and will be considered as we continue to refine and update our features. We understand the importance of a modern and efficient interface and are dedicated to making improvements in this regard. Thank you for sharing your experience. If you have any specific suggestions or further feedback, please feel free to reach out. We're here to assist and improve your experience. Your partners in success, All of us at Stamped.
Nov. 1, 2023
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team, We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered. We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness. While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds. Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly. Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve. Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible. If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at [email protected]. We're here to help. Your partners in success, All of us at Stamped
Oct. 5, 2023
This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.
Hello Deos team, We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience. We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running. Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future. Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience. Your partners in success, All of us at Stamped
June 23, 2023
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Hello Pepper Pong team, Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process. We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully. We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution. Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly. Thank you for your patience and the opportunity to support you.
April 14, 2023
If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.
Hi there Sweetwater team Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've been experiencing with our support team and product. We understand how frustrating it can be to have technical issues and not receive clear communication from us. We understand that our email-only support system can cause delays and does not offer the immediacy of a live chat system. While we currently can't support a live chat option, it is something we're working towards. We're working hard to improve our response times and communication processes to ensure that we provide our customers with the best experience possible. We are a small team, but we strive to offer world-class support. We understand that waiting for a response and going back and forth for clarification can be frustrating and time-consuming. We're committed to making sure that you have a better experience in the future by improving our communication process to ensure that we provide clear and direct solutions to your concerns. We're also sorry to hear about the technical issues you faced after upgrading to try new functions in our app. We understand how important it is for you to have our app working correctly, and we're working hard to resolve these issues as soon as possible. The issues have all been resolved and we look forward to continued stability here. Regarding the site maintenance issue, we did send out notifications, but we agree we could have sent more. We understand that this can cause confusion and frustration. We're working on improving our communication process regarding site maintenance and will make sure to keep our customers informed in the future. We appreciate your feedback and want to assure you that we value your business. We're committed to providing you with the best service possible, and we'll continue to work hard to improve our support team and product. If you have any further concerns or questions, please don't hesitate to contact us. We're here to help.
April 5, 2023
It took longer than expected to get up and running. Customer service was difficult to work with and we found the user interface to not be as intuitive as other platforms we have used. Just too many kinks here to really recommend. If our experience changes with time I'll update the review. But for now, we are disappointed with the switch.
Hello SafetyGloves team, We're sorry to hear that you've had a negative experience with our app. We understand how frustrating it can be when things don't work as expected. We take our responsibility to provide quality service seriously, and we appreciate your feedback. Regarding your comment about our customer service, we want to assure you that our team is here to help you. We have been trying to reach out to you via email, but we haven't heard back from you. We want to work with you to find a solution to the issues you're experiencing. Regarding your comment about our backend, we'd like to investigate further to see what might have caused the issue. Can you provide more information about the specific problems you've been encountering? We want to ensure that we fully understand your concerns so that we can work towards finding a solution that works for you. Thank you for your patience and understanding. We're committed to providing you with the best service possible, and we look forward to resolving this issue as soon as possible.
Feb. 11, 2023
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team, Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience. We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day. Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist. Thanks again for your feedback
Oct. 20, 2022
I am giving this 2 stars for the following reasons 1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.
Hi Emily, Thanks for taking the time to provide your feedback, you have raised a few concerns here so please allow us to address each one! We have a small team and can only offer limited support over the weekend, which can certainly cause some frustration when you're waiting for our help. In just a few days we will actually be releasing a new schedule that should help bolster that support coverage. Our team operates across multiple time zones and previously we would allow tickets to move across teams to whichever was online. We found that this created a breakdown in communication so currently we try and keep each request assigned to one support rep. I know that this can cause some added delays, and we're looking at timezone based routing to alleviate this. Yours is the first concern I've come across in regards to the "easy importer" so I've flagged this to our product team in the hopes that we can address all of your concerns. Afterall, we can't call it the "easy importer" if it's not easy! The intermittent slowness you've reported is a side effect based on growth in our customer base compounded by seasonal increase in site visits calling the endpoints connected to our site widgets, we have been seeing a bit of an uptick in response times and 500 timeout errors. The good news is our wonderful product teams have identified a permanent fix and we should be a few weeks out from seeing the stability our merchants have come to expect from Stamped. I know that was a lot, but I'll be sure to reach out directly as well to see if there's anything we can do right now to make you feel more confident in our products. Thanks again for taking the time to share your feedback, my apologies for your recent experience
Oct. 14, 2022
The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.
Hey there Fanka team, We're glad to see you like our features, and sorry to hear you were caught up in a recent bug with the reviews sending. This is a known issue and one we should have resolved now! I see James helped you out, and I apologize that our limited coverage on weekends left you waiting longer than usual. Please accept our apologies and I hope we can help change your experience going forward :)
Aug. 8, 2022
Poor support. Lots of bugs. Been waiting for two months for them to fix the issues, paid full price. Strange that they never thought to do something to retain me, after all they sell a retention product? :o
May 11, 2022
I need help, and no one replies. I've imported some reviews from an older website, and they aren't showing up on our current website where the Stamped app is active. It's quite annoying. I would love some help because it should be a good app.
Hi there uBloomd team, My apologies for the frustration. I do see one support ticket you have with us, but it looks like Marcel replied to this already! We've recently expanded our team to 2x where we were last year! We do hope this helps ensure the service levels you were expecting. I'll reach out separately to make sure we have a direct line of communication and I can help ensure you get the timely solutions you need to succeed with Stamped. I look forward to working with you
June 15, 2022
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
April 3, 2022
Since I upgraded my plan to business, the SEO snippets were gone. I have to wait another week or two in order for Google to regenerate them on Google search. This is unacceptable. I feel like I am paying more for a downgrade. They should have prevented this from happening in the first place.
Hi there M&A BD Electronics team. This is definitely a less than ideal experience and I do apologize for the wait times Google has for regeneration. Having the SEO snippets removed after upgrade is not an expected behaviour and we haven't seen this happen with any other upgrades. The only action that we know removes the SEO snippets would be a theme change. We're looking into this to ensure it is not a bug, and we should have a response back to you on your open ticket with us today. In the meantime I recommend checking in with our support before making any theme changes so we can help prevent this from occurring. We will be reaching out separately to see if there's anything else we can do help here as well.
March 22, 2022
I cannot rate the is app 5 star because the lack of support make it difficult for me explore the features and to confirm the app works with our website theme. I sent the developer a request 4 days ago and the only help with 1 part. I am still waiting for them to respond to my second query, which is to help with the badges not showing on the collection. Their support needs a big development.
Hey Zurikami team, We wanted to apologize for the recent longer than usual wait times for support, and offer our humble regrets for keeping you waiting as you try and get set up. We're expanding our team in order to keep our response time to the high standards you've come to expect from our support, and we'll look forward to faster responses going forward! I can see Kaushik has found and responded to your request, and that your star rating badge is now displayed prominently on your site! Hurray! I think we need a bit more information in order to complete your other requests so please let us know on your open support ticket and we'll be happy to help. Thanks again for your feedback here, and do let us know if there's anything else we can do to support you.
Aug. 3, 2023
Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent. They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.
Sept. 18, 2023
The support staff answered a technical question lickety-split!! Fixed the issue in less than 10 minutes. If the rest of the integration and usage goes this well - I have no reason to give less than the stars I have... UPDATE - 9/18/2023 It appears that my initial review requires revision. A week before this update, the connectivity between Meta and Stamped was somehow damaged. I opened a ticket and have heard nothing since then. The issue revolves around "Social Push," where we are supposed to be able to link a Facebook Page to the Reviews and have them automate publishing. That being said, since they never reached back out to me offering any guidance on when the fix will be implemented, what the status of of the engineers who are supposed to be working on it, nor does their own "Status Page" indicate there are any current issues - I have revised this due to lack of communication on their end which requires me to prompt getting information from them. Very poor communication path at this time and I took off 2 stars for it. If it changes, perhaps I will change this review. Until then it stands.