Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,390
chart
#927
All reviews
Rating Breakdown
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Oct. 4, 2017
Can't recommend this one. Keeps sending out emails to old orders. Even those that have already posted a review. Leaves a bad taste in our customer's mouths. Therefore, we have deleted it.
Sept. 15, 2017
I am having many problems with this app. Just now after contacting you and telling about the problems I have, I decided to follow with one of your solutions but it didn't work. I excluded a product from reviews and resend a review to a customer so the customer can write a review of the other products in her order, but when I hit resend and preview, the same donation product appeared in the request. Also, we are missing a couple of reviews. I clicked on the email sent but the review does not appear in shopify admin.
July 5, 2017
If you're just starting out and just have a couple of sales and want to add some trust by including reviews, you're out of luck. You can't use this app to request reviews from past customers. If you want that little feature, you have to buy the 5,000 reviews per month level plan at $29.99/month. No help at all. Setting this thing up is not very easy. Mostly because there are a bunch of tabs that are grayed out - again, you have to buy the expensive plans - but you still have to go trough them all just in case. No worries. For now, I'll use this free version to do the bare minimum. When my store grows a bit and I can afford it, I'll look for an app with better support and more "helpful" approach.
April 25, 2017
It's a great app with some awesome features but if you want to use anything other than the very basics, you're going to have to pay and the pricing is a bit steep ($100/mo for widget 2.0 and the useful features). Just about everything they advertise in the app description is something you need to pay for. Support is also extremely basic. They will reply to your e-mails but usually, when you need help with CSS/JS, they just tell us that we can customize it ourselves or hire a Shopify Expert. Isn't it your job to configure your app for those utilizing it? We use the free version but are looking for a replacement to this and the Shopify reviews app..
April 26, 2020
We started with the free plan and then upgraded. Overall, it works very well and can be adapted to any language. Nice app! Update: When covid struck and we lost all our revenue overnight due to inability to ship, they wouldn't let us pause subscription and preserve data (like all other apps). They said asked us not to and they promised to apply a credit instead but actually charged us at the end of the month. Thinking only of themselves.
Hello there, Thank you for your review and feedback. We do apologize for your experience, please be assured that we have full intentions to assist you through this trying period due to Co-vid 19, as we have done so for many of our other users. We noticed that the initial ticket requesting for the credit had been sidelined into a technical support ticket, and therefore the credit had been omitted. Our team has received your follow-up email regarding this matter and we've have made the arrangements to have the amount refunded back to you. We will follow up on your concerns via email to ensure that you receive all the help you need. Thank you.
Oct. 29, 2016
Easy to use however I got really frustrated as I couldn't find how I could test to ensure it is working!
Oct. 3, 2016
The app design is good and all of the features are exactly what is needed to get reviews from your customers. It has lots of customization so you can change the email, what product recommendations you send to the customers, etc. The main issue is the app crashes a lot! 75% of the time there is an error when trying to open the app or trying to send the emails. I assumed it was jsut a temporary thing but after a few days of use it still errors out a ton of the time. Fix the crashing and this app is amazing!
Jan. 31, 2023
2023 Update: Stamped used to have great support. They have completely dropped the ball now. I've been dealing with a simple issue for 2 months now and explained it to three separate people and have been passed to a different person every time to start the process over again. There is no communication between different departments. It seems like they have outsourced support but I don't know for sure. The prices have also increased dramatically over the past 2 years while service has decreased. Unless you need NPS reviews there is a much better alternative out there that gives you waaaaaay better value for money now. You can Judge my opinion for yourself.